Comments on: FaceTime troubleshooting: use FaceTime behind a firewall

By: Sue

Sue — Fri, 28 Dec 2012 16:16:46 +0000

I had the same problem, the message above worked for me.
Thanks Brad, this worked for me.
Sue

By: Brad P.

Brad P. — Sat, 21 May 2011 17:09:43 +0000

FaceTime connection problems on my iPad2 was magically solved by changing the DNS number (in the Settings > Wi-Fi menus) to:

208.67.222.222, 208.67.220.220

(yes, there is a space after the comma, and a space after the numbers 7)

I recommend that you write down your present DNS number for safekeeping before you make this change.

I hope this solves your FaceTime connection problem!

All the best,

Brad P.

By: Rick Barrett

Rick Barrett — Tue, 03 May 2011 02:51:48 +0000

I have an iPhone 4 which works fine with Facetime using a Netgear 624 WiFi router but I can’t get Facetime 1.02 to connect through the same router from a Mac. I think there is actually something wrong with the Facetime Application. I checked the Apple Support site but they don’t have any help. Ports are not the problem. Skype work fine by the way.

By: Mark W

Mark W — Sun, 23 Jan 2011 23:15:50 +0000

I ‘never’ have problems with Skype (or any other program connecting to peers) and frequently have problems with FaceTime; such a headache.

By: Joel Adria

Joel Adria — Sun, 18 Jul 2010 17:39:27 +0000

While this is a problem that any video conferencing product will encounter, there are various approaches that can “get around” port forwarding problems.

For example, Skype will make an attempt to create a direct connection through open ports, then try to use UPnP to auto-configure the router, but if it still can’t connect, it will connect through a computer that DOES have an open connection to setup the chat.

It’s unfortunate to hear that Apple’s implementation isn’t nearly as robust as Skype’s. Most corporate firewalls will not support UPnP for obvious reasons, and as a result will likely have problems with iPhone 4. I’m surprised Apple does not have their own servers to push the calls through.