Apple swears it is a software problem with ATT sim card, so ATT replaced the sim card. Did not help. ATT swears it is a hardware problem. Long story short, I have been paying over 100.00 for the past 3 months, but can’t make calls longer than 20 seconds. Home button also started acting up. Sometimes you have to push it very hard several times to get any reaction. And you have to push it on the right hand side of the button or it will not work.

Apple finally gave in, because the hardware warranty is still good, and said to take it to the local Apple store for replacement, because of the home button, not because it was dropping calls. Well, Apple store in Lafayette Louisiana does not handle iPhones….hmmm there’s a kick in the teeth. Apple tells me to go to THAT store, but that store is useless when it comes to phones.

So, I bring the phone back home, and called ATT again. This time to cancel the account. I have been a ping pong ball between Apple & ATT long enough.

Again, they do conference call with Apple, but now Apple wants 35.00 from me to send them the phone… why?? The phone only weighs a few ounces, I can FedEx overnight for about 15.00. I refused to pay anything. It’s under warranty, and they have been shinning me on for 3 months. I told ATT that I wanted to end the conference call with Apple and proceed with canceling the contract. ATT said I had to pay a penalty for canceling early. I told them to take me to court, I refuse to pay that also, simply because I have paid over 300.00 in the last 3 months for service that I didn’t get. The phone is a great iPod, but a terrible phone during the last 3 months.

So, then ATT steps up, and offers me a free phone upgrade, 3 months early. I was surprised, but interested. I refused their offer for another iPhone, simply because of Apple. I would never ever buy another iPhone. Not that they are all bad phones, but because support is non-exsistant, even with warrenty and Apple care. Apple has offered absolutely no support in the past 3 months. They have done nothing all the way through this nightmare, but blame ATT’s network, which is bull. I can use the other iPhone, make a call and talk for hours, hang up, call the same person with the bad phone, and the call drops within 20 seconds. I know it’s not the network. I did take ATT’s offer for the HTC 4 Inspire. My total out of pocket cost for this phone was 4.06.

ATT waved all the fees and didn’t ask me for anything except 4.06 which was some kind of tax that they couldn’t get around.

So, be careful spending money on Apple care…. because Apple, really doesn’t care!

On the phone itself delete everything, the one where it says are you sure you want to delete everything (RESET). When it wants iTunes again, plug the phone in and restore from the last backup.

And it works again YEAH!!

All I’m saying is, don’t be a jerk.

Thanks.

I am now very seriously reconsidering. I’ve been a huge Apple advocate for over 15 years but now see them lapsing into a Microsoft mindset. Sad.