How to Fix “Verification Required” for Apps Downloads on iPhone and iPad

Mar 18, 2018 - 110 Comments

How to Fix Verification Required message on iPhone or iPad

You may discover a “Verification Required” error message when attempting to install or update free apps from the iOS App Store on an iPhone or iPad, thereby preventing the user from downloading apps or updating any apps.

The complete message is either “Verification Required – Before you can make purchases, you must tap Continue to verify your payment info.” or “Verification Required. Tap Continue and sign in to view billing information.” if you see this message on an iPhone or iPad when trying to download, install, or update free apps you might be annoyed and want to stop the error and fix it. The verbiage varies slightly depending on the iOS release.

This tutorial will show you how to stop the “Verification Required” message on iOS, either when downloading free apps or app updates on an iPhone or iPad. Additionally, we’ll teach you why you might see the ‘Verification Required’ popup message in the App Store, and also how to check what is causing that message to appear in the first place, and of course you’ll learn how to fix that message so that it no longer appears. Read on to learn more!

Why do I see a “Verification Required” message in the App Store for iOS?

It turns out the “Verification Required” message on iOS is a result of the payment method used on the Apple ID associated with the device. Accordingly, you will see that Verification Required billing message if the payment method failed, if there’s an unpaid balance on the account, or if the device has never purchased or downloaded anything or any free app before, or if the payment method has not been updated as needed. Thus, to stop the Verification Required message, in iOS, you will need to change the payment method, either to a valid payment method, or to ‘none’ which allows no payment details to be associated with an Apple ID and App Store. Below we will detail the exact steps to accomplish this task.

Before beginning: note that if you simply add a valid credit card to an Apple ID, the “Verification Required” message will not appear at all, and you can avoid verification for updates and installs as long as you disable “Require Password” for free downloads on the iPhone or iPad App Store settings.

How to Check What Is Causing “Verification Required” in App Store for iOS

You can check what the outstanding bill or App Store purchase is that has an outstanding balance by doing the following:

  1. Open the “Settings” app in iOS, then go to ‘iTunes & App Store’ and then select your Apple ID
  2. Choose “View Apple ID” to access the Account Settings page
  3. In the Account Settings section, go to “Purchase History” and scroll through the list to find any item with an outstanding balance – this is what must be paid before you can change your payment information
  4. Update your payment information as detailed below to stop the “Verification Required” error message on the iPhone or iPad

If the outstanding purchase is not something you are interested in, you can also attempt to contact Apple for a refund on that balance due. Regardless of whether you pay the balance with updated payment information, or have it canceled, you must clear the due balance on the Apple ID to be able to fix the “Verification Required” message on the App Store for iPhone or iPad and then you can select the ‘none’ payment option.

How to Fix “Verification Required” When Installing Free Apps on iPhone and iPad

If you don’t want to add or verify a credit card with the Apple ID, or if the payment method expired, or you don’t want to use one at all, then you must change a setting on your Apple ID to stop the “Verification Required” message. Here’s how to do that:

  1. Open the “Settings” app on the iPhone or iPad
  2. Choose “iTunes & App Store” settings, then tap on the “Apple ID: your@email.com” button at the top of the settings
  3. How to stop Verification Required message in iOS with App Store

  4. Tap on “View Apple ID” and sign in to the Apple ID as usual
  5. Sign in to adjust billing information to stop Verification Required message from App Store

  6. In the Account Settings section, tap on “Payment Information”
  7. How to stop Verification Required message in iOS with App Store

  8. Under ‘Payment Method’, choose “None” – or, alternatively, update the payment method *
  9. Fixing Verification Required message in iOS with App Store updates and downloads

  10. Tap on “Done” when finished adjusting your settings
  11. Exit Settings, and return to the App Store of iOS where you are now able to freely download, install, and update apps without seeing any “Verification Required” message

This should completely resolved the “Verification Required” message when performing App Store actions in iOS, whether updating apps, downloading new apps, or installing any apps, onto an iPhone or iPad.

* Whether or not you choose to update payment information associated with an Apple ID is entirely up to you. If you’re using the App Store without a credit card then you’d want to choose the “None” option, which allows updating and downloading free apps without ever needing any sort of verification of payment or even a payment method at all. Or if the payment method has expired, you can choose “None” too and bypass the ‘Verification Required’ message that way as well, and then later go back and update the payment details if need be. Keep in mind if you have an unpaid balance on the Apple ID for a purchase, subscription, etc, you must pay that balance before you can choose the “None” option or before you can stop the Verification Required billing message.

Why is there no “None” option?

As mentioned in the paragraph directly above this, if you do not see the “None” option available then you likely have an unpaid balance or subscription service associated with the Apple ID. That must be addressed before being able to choose ‘None’ as a payment option. You can also create a new Apple ID if necessary to setup a new account for another person. Remember each person should have a unique Apple ID for their devices.

Now you know how to stop “Verification Required” when installing apps in iOS, it works for free apps, updates, and paid apps too.

Separately but related, if you also don’t want to authenticate with an Apple ID password upon each instance of downloading and installing iOS apps on the iPhone or iPad, you can disable password requirements for free downloads from App Store in iOS (and for Mac users, there is a similar setting to enable free downloads without passwords for Mac App Store too).

Did this work to resolve the “Verification Required” message in the App Store for your iPhone or iPad? Are you now able to download, install, and update apps in iOS without the Verification Required payment and billing message? Do you have another trick to fix that message? Let us know your experience in the comments below!

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Posted by: Paul Horowitz in iPad, iPhone, Tips & Tricks, Troubleshooting

110 Comments

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  1. Claudiu says:

    This is Apple’s protection against unfinished payments, because you can make small purchases without having money on your credit card (the billing being issued after the purchase being accepted). So go to Settings -> iTunes & App Stores -> tap on your Account -> View Apple ID -> Purchase History, and see your pending purchases. Add that amount to your credit card (and use that card’s information) or add it to your Apple Funds, and everything will be ok.

  2. Tara says:

    So here’s the deal. If you have any pending purchases you need to change your payment type even if your payment is valid. What I did was add the exact amount that was pending to my Apple ID funds and it took care of the problem right away

  3. Mizza says:

    There’s no “none” option

  4. Conor says:

    I followed the instructions you provided, I checked none, and clicked done, but when I go to update the app I want to update, it’s still asking for my billing info. Either Apple’s being retarded, or something else is going on, I have no idea. And for those who keep saying/replying: “Same here”, or “I have the same problem”, just don’t. You’re not helping anyone, you’re in the same boat as us and you’re probably more than likely pushing everyone off including me cuz you’re not helping anyone, you’re just there to say that you’re basically on the same boat. Lol

  5. Donna says:

    No I still get the same message I did everything told to do I changed it to no payment and I still get the same message now I can’t even update my apps help

  6. John Namay says:

    Here is a way to solve it today with your latest iOS update:

    And when I say solve I mean also to avoid paying what you owe but still be able to update the app that needs updating especially an app that you use a lot.

    Here are the simple steps to do so:
    1. Go to settings
    2. Go to —> General
    3. Go to —> iPhone storage
    4. Chose the app you want to update
    5. Once you click on the app you wish to update, Click on the Offload App.
    6. It will be reinstalled from your device but NOT REMOVED.
    7. Then press home, where ever the app is located, click on it to RE-DOWNLOAD the app but this time once downloaded, it will be the updated version.

    This is accurate for ANY iCloud account that has a pending balance on their account.

    Hope this helped! Because it sure helped me. Had to play around with the system for a bit but everything has a loophole. Leave any questions or comments. I’ll get back to you when I can.

  7. Zsolt Venter says:

    Same problem for here

  8. Arlene Clemence says:

    I’ve tried everything, My iPhone XR will not save changes to billing information, and it seems to have an old visa # old contact info stored. I am unable to download any apps. Very frustrating!!

  9. Matt McCullough says:

    Nothing is working and I am beginning to regret buying an iPhone 🤦🏽‍♂️

  10. brian says:

    Thank you. Tried everything else without success, but selecting “none” for payment method, saving, then going back to selecting PayPal worked like a charm!

  11. Rootthelucario says:

    This is so stupid just another way of ripping people off I tried doing what the instructions listed above said to do and it’s still giving me the same problem and then I found out I have purchased something and the order is still pending I might as well switch from an iPhone to an android if it was legal and I was near the person who created the iPhone 7 I would slap their face really hard

  12. Onnier says:

    I tried all of your suggestions. Nothing has worked.

  13. Onnier says:

    I cannot download yet. I trust all of your suggestions

  14. Shenell says:

    Hey. This was very helpful except I sighed up before and did all this. At present my setting are on none for the payment information. But yet I still get verification required method. I tried putting a valid credit card but still it just goes back to the original settings. I think something is wrong with my phone right now actually.

  15. Not saying my name says:

    No matter the steps nothing works
    .

  16. Name says:

    After all steps still got the verification required message. Can you help??

  17. minhas says:

    when i press none and then done both the done and cancel buttons disappear and you can’t do anything

  18. Nerissa says:

    I followed all steps and it’s still not working. 😡

  19. Victor says:

    Just got the iPhone 8 Plus and this is going on what a waste if your “information” about fixing this ain’t gonna work first thing in the morning I’m returning it and getting the galaxy 9 because it has no issues like this.

  20. love says:

    This message came after I downloaded ios 12 yesterday. It worked fine, no problem until I tried to download an app and got the verification message, I checked, there were no outstanding bills there and it updates other apps just fine.

    Could this be related to ios12?

  21. Ashley Blocher says:

    So I select d none in the patent option it still won’t let me update my iPad without a payment in file and I’m not doing that when it’s for my kids!

  22. Nick says:

    Try deleting the app then re downloading it . I

  23. Unkown says:

    I didall steps and it worked by purchasing a samsung
    Thank you apple

  24. Nigel Scoffield says:

    I cannot select ‘none’ as it asks for verification to proceed to apple ID?

  25. makayla james says:

    i’m getting really frustrated because i can’t do anything!!

  26. Johnny Boy says:

    This sh*t don’t work, I tried it like 12 times and it ain’t working. How do I fix this pease of sh*t.

  27. Milan lama says:

    Dear gents,

    Please help ….since long days i have some issues of IPhone 6s Plus I cannot update any software at the Moment …

    IPhone. Error point- Verification Required
    Kindly do the needful.ASAP…Thank you .

  28. K says:

    I had to click ‘None’, essentially clearing the previous payment setup. When I again attempted the iTunes purchase, it prompted me to set up the payment link and, voila! Thanks for the article!

  29. Alyssia says:

    i have done every step and it’s already on “none” but it keeps saying “verification required”

  30. Sal says:

    Thank you so much. You are a genius and a life saver.

  31. Shaquila Harris says:

    Thanks so much I was about to restart my phone you’re a whole phone saver (life saver) lol😊

  32. Brianna Carlson says:

    So I’m able to click on “None” as a payment, but after I click None, it still says I need to verify. There is a bill on there but I never meant to buy anything. How would I get a return? Or a cancel on whatever it is I bought?

  33. Adam says:

    It’s because you guys did a free trial of the app and if you don’t close it in time it would I’ll try to charge you and won’t let you update or download apps until you pay it and then you get reimbursed when call Apple back

    • abcmo says:

      No Adam, that is not why you see the “Verification Required” message.

      The article is correct.

      Why you see “Verification Required” is because there is either one of the following: there is an outstanding bill on the account that is unpaid, the payment information is outdated, there is a subscription service or some other in-app purchase in existence that is not able to charge because of a billing issue.

      It is always a billing issue that must be corrected, either an outstanding bill or payment information needs updating.

      You can choose “None” as payment type once you pay off the outstanding balance.

  34. Kirsten says:

    I chose the none option and clicked done went back to the App Store and it was still asking for verification. I went back to the payment method in settings and it was still on none but it still asked for verification.

  35. Ronald says:

    Ok so I’ve literally tried everything. When I go to try and set it to none it won’t let me and it won’t let me set require password for free downloads to no. An I’ve checked if I had any outstanding payments and I don’t everything is 0.00. Nothing has to be payed. Could i have I virus or something? I know it’s not my card cuz I’ve checked and my card is still valid. Is it my phone? I’ve even tried completely hard resetting my phone. Please help!

  36. Tim says:

    Found the problem, the problem was a subscription with auto recurring payment turned on.
    I had to pay the bill first to solve the problem, hope this help solve your problems.

    • Paul says:

      Great thanks for that Tim, I am removing the link since it’s basically just a video copy of the article written above.

      Found the problem, the problem was a subscription with auto recurring payment turned on.
      I had to pay the bill first to solve the problem, hope this help solve your problems.
      More details on the video below
      https://www.youtube.com/watch?v=80ocoV4GAaI

  37. Jessica Mitchell says:

    Tried changing to “None” on payment option. Still requires verification. So aggravating especially when my son is wanting free apps.

    • Pablo says:

      There seems to be some confusion in the comments here. You must select “None” as payment method to get rid of the “verification required” message in iOS.

      If you are still getting password verification requests when downloading free stuff, you must do the following:

      – First pay off any existing bill with Apple, for iCloud, Apple Music, iTunes, apps, etc.

      – Next follow the instructions detailed here to fix the “Verification Required” message when downloading an app on the iPhone or iPad: http://osxdaily.com/2018/03/18/fix-verification-required-app-store-message-ios/

      – Next to allow the ability to download free apps without any password verification, change the following App Store and iTunes setting thus allowing free downloads without password requirements: http://osxdaily.com/2015/05/24/enable-free-downloads-without-password-entry-ios/

      That will enable your child to download free apps only, any paid app would require a credit on the account or a password to perform the payment assuming a payment method is attached to that Apple ID.

      Also any future paid download will require a payment method. That includes in-app purchases.

      If you can not select the “None” option it is because there is an outstanding bill due on the Apple ID, or there is a subscription active, or some other purchase going on, whether from iCloud, in-app purchases, Apple Music, iTunes, subscriptions, etc.

  38. Brocko Buck says:

    It didn’t work

  39. Debbie says:

    I did this AFTER I got charged $6.99 for an update on a FREE APP!!!

    • opinion says:

      Free apps are free, though sometimes free apps can have in-app purchases that charge for features. If you buy something in a free app, then that purchase is obviously not free.

      Personally I find the in-app purchase phenomena within a ‘free’ app to be disingenuous, but they are very popular and profitable for app developers particularly for games and the like. I personally would rather buy an app one and own it outright, anything else is closer to rent or a lease with constant payments in my opinion.

  40. Susy says:

    Why is there no option for none? If there’s an overdue payment or a payment issue how do I find that? I’m getting very irritated with apple and their products…

    • coa says:

      Susy as the article states, if you see the “Verification Required” message when trying to download apps on App Store for iPhone or iPad, it is probably because you have an outstanding bill that must be paid.

      You can not select “none” as the payment type if you owe Apple money, like for iCloud, an App, in-app purchases, subscriptions, etc.

      You would have to cancel those subscriptions and pay the bill first, then you can select “none” or update the credit card information to something else.

      Pay the due bill, then change the payment type, that worked for me.

  41. Cindy Pashko says:

    Yep. Followed the instructions it still does not work.

  42. Landa says:

    Smh I’ve tried evvveeything including this so many times ugh I think imma just go back to Android iPhone not worth the frustration seriously dude

  43. Humberto Nieves says:

    Same as the 2 above

  44. Megan Grant says:

    Hi, I have followed all the steps multiple of times but this hasn’t worked. Still asks for verification. This is very frustrating as I have no Snapchat!! Need this fixed ASAP

  45. Jay says:

    I followed all the steps and set it to “None” but it STILL ask for a payment method, this is very annoying. Can someone help me?

  46. Nelly says:

    I tried this but when I went to download another free app it still showed up how can I fix this

  47. crystal says:

    Hi Guys..
    I know how awful it is because I faced the same experienced as you guys. I tried my best to fixed it. I got one solution make sure that you put the right apple id that you download the apps. I change my apple id so it doesn’t work then I put again my old apple id then it works, hope this helps ….

  48. Craig says:

    I had same problem where None was selected and it still required verification. The way I fixed it was to add a valid credit card, then when it accepted it, I went back in to iTunes and followed the steps to select “none” and it worked. I’m frustrated that they forced me to add a credit card even though I will never use it on iTunes. I did not want to trust them with my information and them forcing it on me makes me trust them less.

  49. Jessica says:

    Still not working.. I updated my payment info, deleted payment info selected none and still not working

  50. Brittany says:

    Thank you!!!!!!

  51. John says:

    I did this but the verification required is still coming up

  52. Nesha Harris says:

    I feel apple is so childish for not solving this issue

  53. James says:

    Your solution is BS! It doesn’t work!

  54. Trent says:

    The only fix for me was updating my credit card information. I’ve tried othe suggestions and nothing worked until updating my credit card info.

  55. Sandra says:

    This is so frustrating I have done this over and over again but no luck

  56. hbk says:

    i don’t have the option “none” either and can’t download, purchase, or update applications.

  57. stephanie says:

    I have used this procedure several times, and, no matter what, it still continues to tell me to verify my billing information. I can no longer download anything at all or even update apps.

  58. Garima says:

    Hi I have followed the same instructions of doing the setting none … still facing the same the problem plz help

  59. CIO says:

    IT completely worked!!! THANK You

  60. LBC says:

    Same here – all steps- all good – no downloads ..

  61. Lj says:

    I followed all the steps and still getting same error, I can not download previous or new apps that are free

  62. Jeneane says:

    Same as all of you change to nine and still can’t update anything.

  63. Amy says:

    Yeah, switched it to “none” it still didn’t fix the issue! Get it together and fix this problem PLEASE!!!!

  64. Sam says:

    I had this same problem, and I then chose “none” as a payment option, and it still brings up that verification required box when I try to download free apps or update apps. Please Help!!!

  65. Lisa says:

    I seem to be having the same problem as everyone else….unable to download any apps without “verification Required”. I followed all the steps and changed my payment information to “none”. Made no difference 😖

  66. Jenna says:

    I’ve had this problem for weeks and no matter what I do, I even tried adding a $10 gift card on and that’s there and it’s still telling me to verify. It’s annoying, it will let me download brand new apps but not to download ones I have had previously or it won’t let me update. Someone please help me fix this.

  67. Ethan says:

    I did all of the steps and it still has the pop up that doesn’t let me download an app

  68. Lindsey says:

    I did this and it still pops up and won’t let me download anything or update any of my apps.

  69. Julio Castillo says:

    Hi I have been getting this message for 2 days now I have been visiting every video that says put none and I did do that but it still says verification required when I’m trying to download or update a Free app what do I do

  70. Nate says:

    Im having same problem too.. m6 balance says o.oo , i can vhange the setting to “None” but its still popping up.. now i can download the apps, i need to us.. camt update the apps i am using.. hmm i wonder whats going om

  71. Christa says:

    I am also getting this message. My payment method is set to none. I am trying to update 16 apps, and it keeps trying to verify my billing, and when I do, it won’t do the update. I checked and my Apple ID balance is $0.00. My software is updated to iOS 11.3.

    • Rahman from Srilanka says:

      Hi. I faced same problem. If you cant see NONE pls go to SETUP FAMILY SHARING option under apple ID and deactivate it. in the same screen you can see PAYMENT & SHIPPING click on it. next screen you can see your card menue and click on it. Then it will open your credit card details after enter the passcode. in the down screen you can NONE and click NEXT button form right hand top corner. Go through and enjoy. Hope needful

  72. Alexis says:

    This method is not working for me it still makes me verify then after I do what it says then press done it makes me do it all over again and won’t let me get the app I want. I need to get this app now and it won’t let me I’ve tried everything, please help me by replying back please!

  73. PAP says:

    My payment method has changed to ‘None’, but ‘Verification Required’ still show when I try to install apps from appstore.
    Please help

  74. Ahmad says:

    I tried this. But not yet resolve this. What should I do now? Help me

  75. RH says:

    I also did all the steps, waited for 24 hours, turned the phone off and on and but still get the verification message.

  76. DA says:

    I did all the steps and I still get the verification message

  77. Brandon says:

    I followed the steps on my iPhone X and I was able to select none and it didn’t work.

  78. Vic says:

    I followed every step was even able to click none but that annoying thing still pops up. What do I do cause it’s dumb annoying

    • Datekane says:

      Same here… can’t be solve

    • Rahman says:

      Hi. I faced same problem. If you cant see NONE pls go to SETUP FAMILY SHARING option under apple ID and deactivate it. in the same screen you can see PAYMENT & SHIPPING click on it. next screen you can see your card menue and click on it. Then it will open your credit card details after enter the passcode. in the down screen you can NONE and click NEXT button form right hand top corner. Go through and enjoy. Hope needful

      • Ali Sultan says:

        I followed these steps but it stills doesn’t show a “none” option; it only shows paypal. Please help

      • emma says:

        Mine still shows as well, I am part of a family and I am not the head. As far as know we never bought an app before however I do remember a time my dad tried to download an app which cost money and he might’ve put in his credit card details but it failed so he stopped the process… Anyways that time might be the reason for all my troubles including this message when I try to download a free app. tried to follow this website’s instructions and i succeeded up until step four where I don’t have the option for “Payment Information”. I then assumed that this might be because I am part of a family and then went to “Family Sharing” (Under Apple ID) and found a section called “Shared Features” I then went to “Purchase Sharing” and got to the option where I could turn off “Share My Purchases” and Ask To Buy” (which is automatically turned off – no option). I then found your comment and followed the steps and because I am part of a family I can’t deactivate it and also becuase I have never bought anything with my device I do not have any card details nor shipping adress… Please help!

        • Mary says:

          I have this same problem. I am part if a Family, can’t deactivate Purchase Sharing and do not see “Payment Information” on my setup options. All I want to do is download a FREE app without putting in a credit card number.

          Anyone have an idea of what to try next?

      • Squeak says:

        I completed this Family sharing thing and then the app downloaded for free

  79. Ethan W says:

    When I select None, it says that “this type of payment is not accepted on this device.” I have a Visa Gift Card with no money on it on my account and it won’t let me get rid of it. What do I do?

  80. Jd says:

    Hey did all these steps still receiving sane verification using iPhone 8

  81. Benjamin D says:

    ALSO: another way to load your account is with an itunes/app store gift card. This is my preferred method, as you can typically get these at 10-15% or even 20% off.

    If you cannot select “None” than you either have outstanding amount owed, or, active subscriptions (this is a guess). I don’t think you can select “none” if you have active subscriptions with a $0 balance. You need to either cancel those subscriptions or add to your account balance (see my other comment about using iTunes/app store gift cards).

  82. Benjamin D says:

    I have had similar issues, one where, randomly, it would pop up asking for me to enter my password for my apple ID, it was often and very irritating.

    Come to find out, when I went into my Apple ID account, either the security code or the expiration date on the card was needing to be verified. Once I completed this the pop-ups stopped happening.

    I think there is a time limit on the account, if you don’t log in for so many months or don’t purchase for so long or some unknown thing, it will “forget” something about your card and need verification, perhaps to make sure you are still you, I guess. (I hate this crap).

    Another thing that can happen is if you get a new card from your financial institution, you need to remember to update your Apple ID account.

  83. Christine says:

    Hi I was able to follow all the steps but None wasn’t an option for me to click on. There was only my current card and paypal. Those were the only two options None wasn’t. Please help.

  84. Scott says:

    Hi when I go into payment option there is no option to click none

    • Otis says:

      You will find several payment choices in the Payment section of the Apple ID settings. Options are: Credit Card, Debit card, Paypal, and “None” – you must choose the “None” option in Payment settings if you want to get rid of the payment method entirely.

      If you can not select “None” it means there is an outstanding balance owed on the account which must be paid before you can choose “None” as the payment option.

      • Torsten says:

        None is only there when you have created your Apple ID on the device directly. If you have created it over the web page it won’t show you “None”

  85. The Complaints of Cristoph says:

    I’ve seen this error on kid devices before. Setting up an Apple ID with no payment system, like for kids, is a good idea to avoid these situations.

    For a personal device, you’ll almost certainly need a payment method attached because iCloud free storage is so minimal that it’s unusable without paying more. This is particularly annoying when you buy someone an iPad or Mac as a gift, because then you’re buying them a new bill to their existing bills. What kind of gift costs someone money? Ugh.

    I do find it insulting to spend so much money on multiple Apple products and then have to pay even more to use iCloud which is deeply integrated into everything. And then Apple Music and iCloud Music are two additional separate purchases too? Give me a break, nickel and dimed. How about including them all in the same fee for $10/month? Infinite iCloud storage, infinite music. Apple should make it simple. But Apple today is shareholder centric, so is having a billion revenue streams their goal rather than user satisfaction?

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