Troubleshooting

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Email Stuck in Outbox on iPhone or iPad? How to Fix Unsent Mail in iOS

Aug 14, 2016 - 26 Comments
Fix Stuck Email in Outbox of iPhone or iPad

Have you ever gone to send an email in iOS only to have the message get stuck in the Mail app outbox of iPhone, iPad, or iPod touch? You’ll know when this happens because at the bottom of the Mail app in iOS, the status bar shows “1 Unsent Message” in iOS, or perhaps even … Read More

How to Delete Documents & Data on iPhone or iPad

Aug 8, 2016 - 20 Comments
Delete Documents and Data on iPhone

If you have noticed your iPhone is low on storage space, or perhaps you are just browsing your storage settings, you might discover that certain apps have a large “Documents & Data” storage footprint and inordinately large storage burden in iOS. We’ll cover what Documents & Data actually are, and also how to delete the … Read More

Fix iOS Stuck on “Verifying Update”

Aug 2, 2016 - 32 Comments
Fix iOS Stuck on Verifying Update screen

Many users who are installing iOS updates (whether beta or final versions) encounter an issue where a spinning pop-up indicator message saying “Verifying update…” appears stuck on screen. This is a fairly common issue that is somewhat annoying because while the iOS update is verifying, the entire iPhone or iPad is unusable. Fortunately, fixing a … Read More

Fix iPhone Not Sending Picture Messages by Troubleshooting MMS & iMessage

Jul 30, 2016 - 3 Comments
Messages

Many iPhone users will send and receive picture messages through the Messages app, which arrive as iMessage if the recipient and sender is an iPhone user, or as MMS if the person is an Android or Windows phone user. Typically picture messages send without any issue, but if you are experiencing a problem where iPhone … Read More

Fixing a Broken EFI Partition on Mac

Jul 28, 2016 - 13 Comments
Disk Utility in Mac OS X

Though it is an unusual occurrence, a Mac may encounter a broken or damaged EFI partition which typically prevents the Mac from booting and the Mac OS system software from loading. This is usually demonstrated as a boot screen that is stuck on the  Apple logo, sometimes with or without a wait cursor that … Read More

Fixing the “Aw Snap” Page Crash Error in Chrome

Jul 27, 2016 - 7 Comments
Chrome

For Google Chrome users, sometimes a webpage may crash with an “Aw, Snap!” error message. This error message frequently prevents a web page from loading at all, and it can certainly disrupt a web browsing session by the page crashing. The “Aw Snap” error message in Chrome happens for a variety of reasons, but rather … Read More

Fixing an Installer .pkg Stuck on “Verifying” in Mac OS X

Jul 26, 2016 - 23 Comments

Mac users may find that a system update, installer, or package (pkg) can get completely stuck in a verification sequence, with a pop-up alert that says “Verifying ‘name.pkg’…” while showing the Gatekeeper icon and a progress bar that never updates. The effect is the package or installer won’t run as it never completes verification, making … Read More

How to Reset Notes Password in iOS

Jul 25, 2016 - 2 Comments
Notes icon in iOS

Many users are password protecting Notes on iPhone and iPad, which offers a secondary security layer for especially personal or private data stored within the Notes app. Because the Notes app uses a different password from the general password used on the iOS Lock Screen, and different from the password used by an Apple ID … Read More

How to File Bugs & Offer Feedback in MacOS Sierra

Jul 22, 2016 - 4 Comments
Feedback Assistant in MacOS Sierra

Beta testers of macOS Sierra can send feedback and bug reports directly to Apple, offering a chance to help shape the future of the Mac operating system. Reporting bugs and offering feature feedback is part of the fun of beta testing (and part of the purpose of the public betas), so if you are running … Read More

iPhone Contacts Disappeared? How to Fix Missing Phone Contacts in iOS

Jul 21, 2016 - 14 Comments
iPhone Contacts Missing Bug

A strange bug that continues to persist in iOS for iPhone mysteriously causes all phone contacts to suddenly disappear from the Phone app on the device. Most users will never experience the missing contacts bug, but it can be disconcerting if encountered. This missing contacts bug is not subtle and seems to happen at random, … Read More

How to Report Bugs in iOS 10 & Send Feedback to Apple

Jul 20, 2016 - 18 Comments
Report iOS 10 Bugs

Now that iOS 10 public beta is available to install for anyone, users can run the beta system software on any compatible iPhone, iPad, or iPod touch. Of course since it’s beta software, users may encounter bugs, or there may be behavior that is generally unexpected or could be improved upon in the iOS 10 … Read More

How to Downgrade MacOS Sierra Beta to OS X El Capitan

Jul 19, 2016 - 14 Comments
Downgrade MacOS Sierra to OS X El Capitan

Some Mac users may wish to downgrade from MacOS Sierra Beta and revert back to OS X El Capitan, this is particularly common if you have found things to be less than stable or otherwise problematic and would like to return to a more stable operating system experience – a fairly common scenario for beta … Read More

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