Search Troubleshooting

Not Happy with OS X El Capitan? How to Send Feedback to Apple

Jul 20, 2015 - 13 Comments
Send Feedback to Apple about OS X Yosemite

OS X El Capitan (10.11) is part of an open Public Beta, which means that any user can opt-in to install and run the beta version of the future OS X system software on their Mac. This is a chance for Mac users to help shape the future of OS X, and a great way … Read More

Resolving Mail Problems After OS X 10.10.4 Update

Jul 5, 2015 - 94 Comments
Fix mail problems after updating OS X

Some Mac Mail users have discovered that Mail app misbehaves after updating to OS X 10.10.4 (and some with OS X 10.11 El Capitan) particularly with Exchange and Gmail accounts, but it can happen with other email provider services as well. Typically the problem manifests in one of a few ways; eMail logins suddenly stall … Read More

Fix Frozen App Store Updates and High softwareupdated CPU in OS X

Jul 1, 2015 - 109 Comments
Stuck App Store frozen Updates tab

Some users who are trying to install OS X Yosemite 10.10.4 or iTunes 12.2 have discovered the Mac App Store will freeze, with an endless spinning wait cursor and the updates never showing up. Investigating further reveals that a process called ‘softwareupdated’ simultaneously goes haywire and consumes 99% CPU for an indeterminate amount of time … Read More

How to Downgrade iOS 9 Beta to iOS 8

Jun 12, 2015 - 26 Comments
iOS 9 compatible devices

iOS 9 may be exciting with new features and refinements, but running beta software on a primary iPhone or iPad is rarely recommended, as the experience is less than optimal at the moment. For those who installed iOS 9 beta only to discover it’s current state is a bit of a buggy battery drain, the … Read More

How to Stop Steam Opening Automatically in Mac OS X

Jun 7, 2015 - 6 Comments
Removing Steam from automatic Login app list

Steam offers many great games for Mac users to enjoy, but if you’re a casual gamer you may not be too excited about having the Steam client open itself automatically when logging in or starting up OS X. Fortunately, if Steam opening itself bothers you, it’s very easy to stop this behavior and only open … Read More

iOS Unicode Bug Crashes Messages & Reboots Devices, Here’s a Fix

May 27, 2015 - 20 Comments
Bug crashes Messages app and reboots iPhone

A bug with text rendering in iOS allows a specifically arranged text message to crash the Messages app on iPhone and iPad and then reboot the device. When the device has booted back again, the Messages app becomes unavailable as it crashes immediately upon launch, which has caused some users to think the problem is … Read More

How to Repair Photos Library to Fix Common Issues with Photos App on Mac OS X

May 21, 2015 - 47 Comments
The Photos Library package file in Mac OS X

The Mac Photos app works well for most users, but occasionally a variety of hiccups can be encountered when interacting with photo libraries, ranging from crashes, to hanging on Photos app launch, a failed import, thumbnails missing from an image library, pictures missing from a library that was imported, or even a completely empty Photos … Read More

Resolving the “Unable to Download Item. Please Try Again Later” Error Message on iPhone

May 20, 2015 - 9 Comments

A somewhat strange error message can occur at random on iOS, typically for iPhone users, that states “Unable to Download Item. Please try again later” with a “Done” and “Retry” button options. The thing that makes this error message strange is that it appears at random and not after the user has attempted to download … Read More

How to Cancel Printing & Print Jobs in Mac OS X

May 18, 2015 - 4 Comments
Delete print jobs in Mac OS X

If you’ve ever printed anything from a computer, you’ve inevitably wound up trying to print something that you soon discovered wasn’t needed. Regardless, rather than letting the print job continue and waste ink and paper, the best thing to do is cancel the printers print job or jobs. There are a few ways to cancel … Read More

How to Use iPhoto Instead of Mac Photos App in OS X

May 16, 2015 - 53 Comments
Run iPhoto in new versions of OS X

Some users who have updated to new versions of OS X with Photos app have discovered that Photos app does not meet their needs, and thus would like to continue using iPhoto on the Mac. This is possible, at least for the time being, but there can be some hiccups in getting iPhoto running again … Read More

Fix an “Unapproved Caller” SecurityAgent Message in Mac OS X

May 3, 2015 - 9 Comments
Finder of Mac OS X

Rarely, Mac users may encounter a random error message which appears somewhat disconcerting, with an OS X pop-up message saying “Unapproved caller. SecurityAgent may only be invoked by Apple software.” This message can appear at random when using certain apps, or after logging in or a reboot, and is sometimes followed by crashing and other … Read More

Resolving Finder Problems in OS X 10.10.3 Yosemite

Apr 10, 2015 - 82 Comments
Finder of Mac OS X

Some users who have updated to OS X Yosemite 10.10.5, 10.10.4, or 10.10.3 have discovered that Finder will misbehave wildly, sometimes becoming wildly slow and unresponsive, crashing, or using inordinately high CPU. Given that Finder is a critical component of the Mac and nearly all OS X users rely on it for file system navigation, … Read More

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