Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Fix Night Shift Stuck Enabled in Mac OS

Jan 3, 2018 - 4 Comments
Night Shift Stuck enabled on Mac

Is your Mac screen looking strangely orange from Night Shift being stuck on, even during daylight hours when Night Shift should be off? It may be rare and it’s not clear what causes Night Shift to sometimes get stuck enabled on a Mac, but when it does happen it’s pretty obvious because the screen colors … Read More

How to Disable Apple Pay Lock Screen Access on iPhone X by Side Button Presses

Dec 30, 2017 - 1 Comment
Turn Off Apple Pay Side Button Access on iPhone X to stop Apple Pay showing up on lock screen

Ever picked up iPhone X and found Apple Pay credit cards on screen? Or have you pulled iPhone X out of a pocket or bag and discovered that Apple Pay is open on the lock screen? This is from a new Apple Pay access feature that iPhone X enables by default, which allows the devices … Read More

Stopping the PTPCamera Process on a Mac from Hogging CPU

Dec 23, 2017 - 1 Comment
PTPCamera Process Gone Wild on Mac hogging CPU

Some Mac users running older versions of MacOS system software may notice that after they plug an iPhone or a camera into their Mac, the computer starts running slower and, if it has a battery, the battery drains faster. Upon closer inspection with Activity Monitor on the impacted Mac, you might notice that a process … Read More

Apple Keyboard Light Blinking Twice and Won’t Reconnect to Mac? Here’s the Fix

Dec 11, 2017 - 2 Comments

The Apple Keyboard light blinks twice when the keyboard is ready to be paired via Bluetooth with a Mac or another device, indicating it is ready to be setup. In other words, if you just got a brand new Apple Keyboard then the light will blink when turned on, and you need to pair it … Read More

iPad Says “Not Charging” When Plugged Into Computer? Here’s The Fix

Dec 9, 2017 - 5 Comments
Check for port obstructions on iPad which can prevent charging

You may have noticed that iPad can be charged not only with the included iPad charger, but also by using an iPhone charger, or by connecting an iPad to a computer via USB cable to charge. While all of these methods will charge an iPad battery, though some slower than others, sometimes you may encounter … Read More

iPhone or iPad Crashing to a Black Screen as of Dec 2? Here’s How to Fix

Dec 2, 2017 - 47 Comments
Crashing iPhone to black screen spinning logo

Is your iPhone or iPad crashing repeatedly to a black screen as of December 2? The crash is usually seen by the end user as a sudden appearance of a black screen with a spinning wheel cursor, and then you must enter your passcode to use the device again. If the bug is particularly bad, … Read More

How to Use Apple Diagnostics on Mac to Identify & Troubleshoot Hardware Problems

Nov 28, 2017 - 3 Comments
How to run Apple Diagnostics on Mac

If your Mac is experiencing unusual problems that you suspect may be a result of a hardware issue, using Apple Diagnostics may help to identify and even troubleshoot a problem. Apple Diagnostics will run a suite of tests on the Mac to check for hardware issues – meaning, not a problem with system software, but … Read More

How to Reset Face ID on iPhone X

Nov 27, 2017 - Leave a Comment
How to reset Face ID or disable it completely

If you discover that Face ID is not reliably unlocking iPhone X, you may want to try resetting Face ID and then setting it up again. Additionally, you can disable Face ID completely by resetting Face ID on a device and then not setting it up again. Resetting Face ID is pretty simple and it … Read More

How to Prevent macOS High Sierra from Automatically Downloading

Nov 21, 2017 - 15 Comments
How to Stop Automatic Downloading of macOS High Sierra

If you’re on a Mac with recent macOS release (Sierra or El Capitan), then Apple is defaulting to try and automatically downloading the 5GB installer for macOS High Sierra in the background to your computer. When the download completes, the Mac then sends you a notification suggesting that High Sierra is ready to install, with … Read More

Resolving Wi-Fi Issues in macOS High Sierra

Nov 13, 2017 - 42 Comments
Fix Wi-Fi issues in macOS High Sierra

Some MacOS High Sierra users have reported issues with wireless networking after updating their Mac to the latest system software version. The problems may range from difficulties connecting to wi-fi networks, dropping wi-fi connections (particularly after waking from sleep), sluggish wireless speeds, and other frustrating connectivity problems with wi-fi networks. This article will attempt to … Read More

iPhone Restore from iTunes Backup Taking Forever? Here’s the Fix

Nov 9, 2017 - 8 Comments
Deauthorizing iTunes computers

Whether you’re setting up a new iPhone, migrating to an iPhone X from an old iPhone, or just restoring an iPhone through iTunes for troubleshooting or some other reason, the process of restoring an iTunes backup to an iPhone should not take an excessively long amount of time. But sometimes a peculiar situation can happen … Read More

How to Stop Autocorrect “i” to “A [?]” on iPhone and iPad

Nov 6, 2017 - 13 Comments
i autocorrect to A square bug in iOS

Have you been trying to type “i” but it’s replacing itself with “A [?]” constantly on your iPhone or iPad? This is because iOS 11.1 introduced a curious bug for many iPhone, iPad, and iPod touch users that causes the letter “i” to autocorrect to the letter “A” usually followed by a square symbol with … Read More

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