Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Stop iPad from Getting iPhone Messages

Jan 16, 2020 - 4 Comments
How to Stop iPad Getting iPhone Messages

Ever wondered why your iPad is getting text messages from your iPhone? And have you ever wondered how to stop the iPad from getting iPhone messages? This article will show you how to disable the feature that allows all iPhone messages to be shared and received to an iPad.

How to Find AirPods Serial Number (& AirPods Pro)

Jan 7, 2020 - Leave a Comment
AirPods in case

Need to find the serial number of AirPods or AirPods Pro? Perhaps you want to check the warranty status of AirPods, you’re going to use an AppleCare service claim, you need their serial number for insurance purposes, or for any other number of reasons that you may need the unique serial number for AirPods. There … Read More

How to Use Recovery Mode on iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Dec 23, 2019 - Leave a Comment
How to use Recovery Mode on iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Recovery Mode can be initiated on iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max as a means of troubleshooting some particularly challenging problems with the device. Typically Recovery Mode is only needed in rare occasions, like when the iPhone 11 or iPhone 11 Pro is stuck on  Apple logo during boot, or … Read More

How to Force Restart iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Dec 22, 2019 - Leave a Comment
How to force restart iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Force restarting an iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max may be necessary as a troubleshooting measure sometimes. Usually you’d only need to force restart iPhone 11 / iPhone 11 Pro if the device becomes unresponsive or otherwise unusable for some reason, like an app has frozen or the system software itself … Read More

How to Turn Off iPhone 11 & iPhone 11 Pro

Dec 21, 2019 - 9 Comments
How to Turn Off iPhone 11 and iPhone 11 Pro

Wondering how to turn off iPhone 11 or iPhone 11 Pro? You might expect that by holding down the Power button it would allow you to turn off iPhone 11 Pro, iPhone 11, and iPhone 11 Pro Max and then power down the device, but that actually just activates Siri. Instead, if you wish to … Read More

How to Force Restart a MacBook Air (2018/2019)

Dec 7, 2019 - Leave a Comment
How to Force Restart MacBook Air

Wondering how to force restart a new MacBook Air 2019 or 2018 model? As you may have noticed there is no obvious power button like there used to be on old Macs, so the old approach to force restarting a Mac seems like it doesn’t apply to the newer MacBook Air 2019 and 2018 models. … Read More

How to Take a Screenshot on iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Nov 17, 2019 - Leave a Comment
How to screenshot iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max

Wondering how to take screenshots on iPhone 11, iPhone 11 Pro, or iPhone 11 Pro Max? Many users who have upgraded older iPhones to the latest iPhone 11 and iPhone 11 Pro model series may be wondering how to take screenshots on their new iPhones, which has changed on the newer devices compared to what … Read More

How to Fix iPhone 5 Not Working Recently with Internet, Calls, Data, GPS

Nov 9, 2019 - 5 Comments
How to fix iPhone 5 not working internet, calls, GPS

If you have an iPhone 5 that is now experiencing cellular data problems with failure to connect to the internet, wireless not working, and even the inability to make phone calls consistently, the phone may be experiencing the GPS date & time bug discussed here which began to impact iPhone 5 internet functionality on Sunday … Read More

iPhone 11 Won’t Connect to iTunes on Mac? Here’s the Fix

Nov 6, 2019 - 7 Comments
Fix iPhone 11 not syncing or showing in iTunes

Some iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max users have discovered that iTunes does not recognize the new iPhone connected to a Mac. Instead, launching iTunes with iPhone 11 or iPhone 11 Pro connected via USB cable does nothing, and the iPhone does not show up in iTunes, it does not sync, … Read More

iPhone Personal Hotspot Not Working? Try These Fixes to Troubleshoot

Nov 2, 2019 - 9 Comments
Turning on iPhone personal hotspot

Is iPhone Personal Hotspot not working for you? If you’re trying to use Personal Hotspot or connect to iPhone Personal Hotspot from another Mac, PC, or device and you find the wi-fi sharing feature is not working, it can be understandably frustrating as many users rely on this feature for internet service on the go, … Read More

How to Invert Screen Colors on iPhone & iPad

Nov 1, 2019 - 1 Comment
How to invert screen on iPhone or iPad

Want to invert the screen of iPhone or iPad? You can invert the screen colors of iPhone or iPad easily through an Accessibility option. This can be very helpful to many users for various purposes, whether for reviewing things on the display in dim ambient lighting, due to some color blindness or other visual difficulties, … Read More

How to Stop Accidentally Deleting Emails in iOS 13 Mail on iPhone

Oct 30, 2019 - 9 Comments
Confirm that you want to delete email in Mail for iPhone

Some iPhone users are finding they are accidentally deleting emails in Mail app of iOS 13, instead of replying to them as desired. This is because the Trash icon to delete emails is located directly next to the reply icon, a change to the Mail app interface that was introduced to iPhone with iOS 13. … Read More

PSA: iPhone 5 Must Update to iOS 10.3.4 ASAP to Avoid Internet Problems

Oct 28, 2019 - 20 Comments
iPhone 5

Update: You can read how to fix iPhone 5 not working recently with internet, data, cellular calls, etc, here. If you use iPhone 5 you will want to update the device to iOS 10.3.4 as soon as possible. Failure to do so means iPhone 5 will have problems with internet connectivity and functionality, significantly degrading … Read More

How to Fix “application is damaged, can’t be used to install macOS” Errors

Oct 24, 2019 - 67 Comments
Fix copy of Install MacOS damaged and cant be used to install macOS

If you have attempted to use a MacOS installer application recently, you may discover an error message stating something like “This copy of the Install macOS Mojave.app application is damaged, and can’t be used to install macOS.” This prevents the installer of macOS from working and running, and essentially makes the installer applications useless. The … Read More

How to Save Photos & Videos from Messages in iOS 13 & iPadOS 13

Oct 22, 2019 - 11 Comments
How to Save Photos & Videos from Messages on iPhone and iPad

Wondering how to save photos, pictures, and videos from Messages in iOS 13 and iPadOS 13? If you’re perplexed you may not be alone, as some users have discovered the changes to the photo and video saving mechanism in Messages app to be more confusing than before, leading some people to think the ability to … Read More

How to Turn Off iPad Pro

Oct 20, 2019 - 8 Comments
Turn off iPad Pro

Want to turn off iPad Pro and completely power it down? Maybe you’re going to travel with iPad Pro and want to keep it powered off to preserve battery, or maybe you want to turn it off because you aren’t going to use it for a while. Whatever the case, you can easily turn off … Read More

How to Hide MacOS Catalina from Software Update on Mac

Oct 16, 2019 - 48 Comments
How to hide MacOS Catalina update on Mac

Want to stop MacOS Catalina showing up in Software Updates on a Mac? Don’t plan on updating to MacOS Catalina anytime soon? Still up in the air about whether or not to update to MacOS Catalina 10.15? If you don’t want the “MacOS Catalina” update to show as available to download in the Software Update … Read More

How to Update & Install MacOS Catalina

Oct 13, 2019 - 8 Comments
How to install MacOS Catalina

Want to install MacOS Catalina on a Mac? This article will show you how you can install and update MacOS Catalina upgrade on any compatible Mac. It’s a fairly straight forward process, and by following the steps you should be running the latest and greatest MacOS Catalina 10.15 in short order.

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