Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Add AppleCare+ Warranty to iPad or iPhone

Jul 14, 2019 - Leave a Comment
How to Add AppleCare Warranty to iPhone or iPad

AppleCare Plus is an extended warranty program available for iPad and iPhone. If you have recently bought an iPhone or iPad, you can add AppleCare+ within 60 days of that devices purchase. AppleCare+ Plus will provide 24 months of tech support, repair, and replacement coverage for an iPad or iPhone, along with major components that … Read More

How to Find iPad Model Name & Model Number

Jul 13, 2019 - 13 Comments
iPad

Need to find the model name and model number of an iPad? Many iPad tablets visually look the same or similar, so you can’t always tell which iPad model a device is simply by looking at it. Fortunately, there’s an easy way to quickly find the iPad product name and iPad model number. We’ll show … Read More

How to Check Progress of iCloud Restore on iPhone or iPad

Jun 28, 2019 - 1 Comment
How to check progress of iCloud Restore to iPhone or iPad

Wondering how long an iCloud backup restore to an iPhone or iPad will take to complete? Restoring an iPhone or iPad from an iCloud Backup can take a while, depending on the size of the iCloud backup, and the speed of the internet connection the iOS device is connected to. If you want to check … Read More

How to Fix iPad Stuck on Apple Logo Screen

Jun 23, 2019 - 1 Comment
iPad stuck on Apple logo screen

Rarely, an iPad may get stuck on an Apple logo screen when the device is booting or restarting. Getting stuck on the Apple logo usually happens during a failed software update, whether it was interrupted or incomplete, but it can sometimes happen during restores and during other operations as well. If an iPad, iPad Pro, … Read More

How to Enter DFU Mode on iPad Pro (2018 and Later)

Jun 22, 2019 - Leave a Comment
How to enter DFU mode on iPad Pro

Sometimes, an iPad Pro must be placed into DFU mode as a troubleshooting step before being able to restore the iPad Pro. DFU stands for Device Firmware Update and DFU mode is basically a lower-level device restore state than regular Recovery Mode for iPad Pro. Placing an iPad Pro into DFU mode is for advanced … Read More

How to Downgrade from MacOS Catalina Beta

Jun 19, 2019 - 7 Comments
How to downgrade macOS Catalina

Have you decided you no longer want to run the MacOS Catalina 10.15 beta? You can revert from MacOS Catalina by downgrading. The simplest way to downgrade from MacOS Catalina beta back to a prior stable build of MacOS like MacOS Mojave, High Sierra, Sierra, El Capitan, or otherwise, is by formatting the computer and … Read More

How to Resume a Download in Safari on Mac

Jun 18, 2019 - Leave a Comment
File download resuming in Safari on Mac

Safari on the Mac can resume stopped downloads and restart failed downloads rather easily. For example, if you were downloading Xcode from Apple but your internet connection was interrupted and the download stopped, you can resume the download where it left off rather than restart the entire download over again. This is a great way … Read More

How to Enter Recovery Mode on iPhone XR, iPhone XS & XS Max, iPhone X

Jun 16, 2019 - 5 Comments
How to enter Recovery Mode on iPhone XS, XR, XS Max, X

Sometimes an iPhone must be placed into Recovery Mode to be able to effectively troubleshoot the device. Usually this is only necessary when an iPhone XS, XR, XS Max or X is stuck on the  Apple logo for an extended amount of time and does not boot, is stuck on the iTunes logo with … Read More

How to Enter Recovery Mode for iPhone 8 & iPhone 8 Plus

Jun 15, 2019 - Leave a Comment
iPhone 8 and iPhone 8 Plus

If needed, you can put any iPhone 8 Plus and iPhone 8 into Recovery Mode for troubleshooting purposes. This is usually only used for troubleshooting purposes, particularly if an iPhone is stuck on the Apple logo screen for an extended amount of time, or the screen shows an iTunes logo with a connect to iTunes … Read More

How to Enter Recovery Mode on iPad, iPad Air, iPad Mini, Early iPad Pro

Jun 14, 2019 - Leave a Comment
Recovery Mode on iPad Air, iPad, iPad mini, and iPad with Home buttons

Sometimes an iPad must be placed into Recovery Mode before it can be restored or updated successfully with a computer. For example, if an iPad gets stuck on a black screen with an Apple logo for a very long time, Recovery Mode can usually remedy that. Typically Recovery Mode is used for a troubleshooting endeavor, … Read More

How to Boot MacBook Pro Without a Battery (Older Models 2006 – 2011)

Jun 14, 2019 - 6 Comments
MacBook Pro 2010 model

You may have noticed that sometimes you can not power on and boot a MacBook Pro when it doesn’t have a battery installed. Let’s say you had to remove the battery of an older MacBook Pro because it was swelling, or the battery failed for some other reason, but when you go to power on … Read More

How to Put iPhone 7 Plus & iPhone 7 into Recovery Mode

Jun 13, 2019 - Leave a Comment

Knowing how to put an iPhone 7 Plus or iPhone 7 into Recovery Mode can be valuable knowledge, as it is sometimes necessary for troubleshooting purposes. Typically the need to use Recovery Mode is limited to troubleshooting some more unusual scenarios like when a device is completely stuck on an  Apple logo, or if … Read More

How to Downgrade iOS 13 Beta to iOS 12

Jun 12, 2019 - 16 Comments
How to downgrade iOS 13 beta to iOS 12

Want to downgrade from iOS 13 beta back to iOS 12 stable builds? If you installed iOS 13 beta or iPadOS 13 beta onto a compatible iPhone or iPad and now want to revert back to a prior iOS 12 release, you can do so with the assistance of iTunes and a computer. And yes … Read More

How to Stop an iCloud Restore on iPhone & iPad

Jun 7, 2019 - Leave a Comment
How to stop iCloud Restore from backup to iPhone or iPad

iCloud backup restores can be stopped at any time on newer iOS devices. This means that if you have chosen to restore an iPhone, iPad, or iPod touch from an iCloud backup, either when setting up a device with a prior iOS backup, or to restore a problematic device as a troubleshooting method, you can … Read More

MacOS Catalina Compatibile Macs List

Jun 4, 2019 - 23 Comments
MacOS Catalina supported Macs

Want to know if a particular Mac can run MacOS Catalina 10.15? While many Macs will support MacOS Catalina, The next major feature rich Mac operating system which is due this fall, not every single computer out there will run the release. Fortunately, the compatible Macs list for MacOS Catalina is pretty forgiving, as you’ll … Read More

How to Reset Chrome Browser to Default Settings on Mac, Windows, Linux

Jun 2, 2019 - 3 Comments
Chrome

Need to reset the Chrome browser to default settings? If Chrome is acting up and you want to troubleshoot the browser, or you just want to start fresh, you can easily reset Chrome settings to the original defaults. The process of resetting Chrome web browser is the same on Mac, Windows, and Linux.

Newly Setup iPad Pro Battery Draining Rapidly? “Ongoing Restore” Might Be Why!

May 31, 2019 - 1 Comment
Ongoing Restore draining iPad battery fast as it completes

If you have recently setup a new iPad Pro, iPad mini, or iPad and discovered the battery is draining unusually fast leading to subpar battery life on the device, don’t fret, there’s probably a good reason for it. In fact, if during your recent setup or restore of the iPad you decided to restore from … Read More

How to Fix Unzip Error “End-of-central-directory signature not found”

May 12, 2019 - Leave a Comment
Mac Terminal icon

Rarely, you may attempt to unzip a zip archive and come across an error that states “End-of-central-directory signature not found. Either this file is not a zipfile, or it constitutes one disk of a multi-part archive. In the latter case the central directory and zipfile comment will be found on the last disk(s) of this … Read More

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