Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Screen Saver Stuck on Mac? How to Fix It

Aug 17, 2019 - 3 Comments
Mac stuck on screen saver

Ever had your Mac get stuck on the screen saver? This can happen sometimes and when it does the Mac is unusable since the screen saver is quite literally stuck activated. The most obvious symptom of this problem is just as it sounds; the screen saver is enabled and active, but the Mac won’t respond … Read More

How to Opt Out of MacOS Catalina Beta Updates

Aug 13, 2019 - Leave a Comment
How to remove the macOS beta profile

Want to stop getting beta updates to MacOS Catalina or Mojave? You can opt-out of receiving beta system software updates by removing the beta profile from a Mac. This works the same with both the public beta and developer beta profiles of MacOS system software.

How to Uninstall Malwarebytes on Mac

Aug 9, 2019 - 9 Comments
How to uninstall Malwarebytes from Mac

At some point in time you may have installed the popular Malwarebytes tool on a Mac to scan for malware, spyware, ransomware, junkware, and other garbage threats on a Mac, but at some point you may decide you want to uninstall Malwarebytes from the Mac and remove the utility from a computer. Whether you’re using … Read More

How to Install Malwarebytes on Mac to Scan for Malware & Adware

Aug 5, 2019 - 14 Comments
How to install Malwarebytes and scan and clean Mac malware adware virus etc

Malwarebytes for Mac is a popular and respected anti-malware tool for Mac that can help to clear a Mac of malware, ransomware, and viruses. While users can follow some simple tips to protect a Mac from viruses and trojans, and MacOS is fairly secure as-is from malware, junk ware, and adware, many Mac users often … Read More

How to Update an Email Password on iPhone & iPad

Aug 4, 2019 - 6 Comments
How to update email password on iPhone or iPad

Wondering how you can update an email password on iPhone or iPad for the Mail app? If you changed the password to an email account that is used on iPhone or iPad, you likely want to update that email password so the email address account continues to work on that device. This article will show … Read More

How to Remove Mail Rules from Mac Mail App

Jul 26, 2019 - 1 Comment
How to remove Mail Rules in Mac Mail app

Want to remove Mail rules from Mac Mail? Or perhaps you need to disable Mail rules when an errant mail rule has wreaked some havoc in the Mail app? Perhaps you created a Mail auto-responder and no longer need that mail rule anymore, or maybe you misconfigured a mail rule which is causing some issues … Read More

How to Add AppleCare+ Warranty to iPad or iPhone

Jul 14, 2019 - 1 Comment
How to Add AppleCare Warranty to iPhone or iPad

AppleCare Plus is an extended warranty program available for iPad and iPhone. If you have recently bought an iPhone or iPad, you can add AppleCare+ within 60 days of that devices purchase. AppleCare+ Plus will provide 24 months of tech support, repair, and replacement coverage for an iPad or iPhone, along with major components that … Read More

How to Find iPad Model Name & Model Number

Jul 13, 2019 - 13 Comments
iPad

Need to find the model name and model number of an iPad? Many iPad tablets visually look the same or similar, so you can’t always tell which iPad model a device is simply by looking at it. Fortunately, there’s an easy way to quickly find the iPad product name and iPad model number. We’ll show … Read More

How to Check Progress of iCloud Restore on iPhone or iPad

Jun 28, 2019 - 1 Comment
How to check progress of iCloud Restore to iPhone or iPad

Wondering how long an iCloud backup restore to an iPhone or iPad will take to complete? Restoring an iPhone or iPad from an iCloud Backup can take a while, depending on the size of the iCloud backup, and the speed of the internet connection the iOS device is connected to. If you want to check … Read More

How to Fix iPad Stuck on Apple Logo Screen

Jun 23, 2019 - 1 Comment
iPad stuck on Apple logo screen

Rarely, an iPad may get stuck on an Apple logo screen when the device is booting or restarting. Getting stuck on the Apple logo usually happens during a failed software update, whether it was interrupted or incomplete, but it can sometimes happen during restores and during other operations as well. If an iPad, iPad Pro, … Read More

How to Enter DFU Mode on iPad Pro (2018 and Later)

Jun 22, 2019 - Leave a Comment
How to enter DFU mode on iPad Pro

Sometimes, an iPad Pro must be placed into DFU mode as a troubleshooting step before being able to restore the iPad Pro. DFU stands for Device Firmware Update and DFU mode is basically a lower-level device restore state than regular Recovery Mode for iPad Pro. Placing an iPad Pro into DFU mode is for advanced … Read More

How to Downgrade from MacOS Catalina Beta

Jun 19, 2019 - 11 Comments
How to downgrade macOS Catalina

Have you decided you no longer want to run the MacOS Catalina 10.15 beta? You can revert from MacOS Catalina by downgrading. The simplest way to downgrade from MacOS Catalina beta back to a prior stable build of MacOS like MacOS Mojave, High Sierra, Sierra, El Capitan, or otherwise, is by formatting the computer and … Read More

How to Resume a Download in Safari on Mac

Jun 18, 2019 - Leave a Comment
File download resuming in Safari on Mac

Safari on the Mac can resume stopped downloads and restart failed downloads rather easily. For example, if you were downloading Xcode from Apple but your internet connection was interrupted and the download stopped, you can resume the download where it left off rather than restart the entire download over again. This is a great way … Read More

How to Enter Recovery Mode on iPhone XR, iPhone XS & XS Max, iPhone X

Jun 16, 2019 - 5 Comments
How to enter Recovery Mode on iPhone XS, XR, XS Max, X

Sometimes an iPhone must be placed into Recovery Mode to be able to effectively troubleshoot the device. Usually this is only necessary when an iPhone XS, XR, XS Max or X is stuck on the  Apple logo for an extended amount of time and does not boot, is stuck on the iTunes logo with … Read More

How to Enter Recovery Mode for iPhone 8 & iPhone 8 Plus

Jun 15, 2019 - Leave a Comment
iPhone 8 and iPhone 8 Plus

If needed, you can put any iPhone 8 Plus and iPhone 8 into Recovery Mode for troubleshooting purposes. This is usually only used for troubleshooting purposes, particularly if an iPhone is stuck on the Apple logo screen for an extended amount of time, or the screen shows an iTunes logo with a connect to iTunes … Read More

How to Enter Recovery Mode on iPad, iPad Air, iPad Mini, Early iPad Pro

Jun 14, 2019 - Leave a Comment
Recovery Mode on iPad Air, iPad, iPad mini, and iPad with Home buttons

Sometimes an iPad must be placed into Recovery Mode before it can be restored or updated successfully with a computer. For example, if an iPad gets stuck on a black screen with an Apple logo for a very long time, Recovery Mode can usually remedy that. Typically Recovery Mode is used for a troubleshooting endeavor, … Read More

How to Boot MacBook Pro Without a Battery (Older Models 2006 – 2011)

Jun 14, 2019 - 6 Comments
MacBook Pro 2010 model

You may have noticed that sometimes you can not power on and boot a MacBook Pro when it doesn’t have a battery installed. Let’s say you had to remove the battery of an older MacBook Pro because it was swelling, or the battery failed for some other reason, but when you go to power on … Read More

How to Put iPhone 7 Plus & iPhone 7 into Recovery Mode

Jun 13, 2019 - Leave a Comment

Knowing how to put an iPhone 7 Plus or iPhone 7 into Recovery Mode can be valuable knowledge, as it is sometimes necessary for troubleshooting purposes. Typically the need to use Recovery Mode is limited to troubleshooting some more unusual scenarios like when a device is completely stuck on an  Apple logo, or if … Read More

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