Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Mac Randomly Double Typing Keys or Double-Spacing Between Words? This Might Fix It

Mar 13, 2019 - 18 Comments
How to fix Mac double typing keys issue

Have you ever been typing on a Mac laptop keyboard and noticed that hitting the spacebar sometimes randomly inserts double spaces between words? Or maybe you’re typing some other letter and randomly two of that key is doubled-typed? Some MacBook Pro, MacBook Air, and MacBook users have discovered this happens seemingly at random, where hitting … Read More

How to Remove Microphone Button from Keyboard on iPhone or iPad

Mar 12, 2019 - 7 Comments
How to remove the microphone button from keyboard on iPhone or iPad

As you may have noticed, a prominent microphone button is visible on the iOS keyboard for iPhone and iPad, which when tapped will use voice-to-text to dictate spoken text to the iOS device in lieu of typing. Some users may never use the microphone button, while others may accidentally tap on the mic button, in … Read More

How to Fix AirPods Disconnecting from iPhone, iPad, or Apple Watch

Mar 10, 2019 - 3 Comments
How to Fix AirPods disconnecting from iPhone or iPad or Apple Watch

“Help, my AirPods are disconnecting randomly!” AirPods generally work great once they have been setup with an iPhone, iPad, or Apple Watch, but rarely some AirPods users may experience frequent random disconnections. When this is occurring, the AirPods disconnect from the iPhone, iPad, or Apple Watch, and sometimes get stuck disconnecting and reconnecting with frequency, … Read More

How to Reset AirPods

Mar 7, 2019 - 2 Comments
AirPods

Resetting AirPods returns AirPods to factory default settings, this procedure can be helpful for troubleshooting various problems with AirPods, but it can also be necessary if you plan on giving used AirPods to someone else, or even to sync and connect the AirPods to another compatible device. Essentially this will be resetting AirPods to factory … Read More

How to Access AirPlay Audio in iOS 12 for iPhone and iPad

Mar 6, 2019 - 9 Comments
AirPlay audio devices shown in iOS Control Center

Wondering how to access AirPlay audio controls in iOS 12 and iOS 11 on an iPhone or iPad? You might not be alone, as accessing the AirPlay controls for audio streaming is tucked away behind another panel in the iOS Control Center, making it very easy to overlook. If you’re looking for the AirPlay audio … Read More

How to Find What iOS Version is on iPhone or iPad

Feb 18, 2019 - 4 Comments
How to Check what iOS version running on iPhone or iPad

iOS is the operating system that runs on every iPhone or iPad, but while many users may know the model of their iPhone or iPad, perhaps fewer people may know what version of iOS they are running. Knowing what version of iOS is installed and running on an iPhone or iPad can be important for … Read More

How to Check What Mac OS Version is Running on a Mac

Feb 16, 2019 - 1 Comment
How to see what Mac OS version is on a Mac

Have you ever needed to know which version of Mac OS was on a computer? For some users the answer may be never, but others may need to know exactly what version of Mac OS system software is running on a particular Mac. Typically the need to know which MacOS version is on a Mac … Read More

How to Fix App “is damaged and can’t be opened. You should move it to the Trash” Error on Mac

Feb 13, 2019 - 8 Comments
App is damaged and can't be opened, move to Trash error message on the Mac

Some Mac users may occasionally run into a somewhat strange error when they try to open an app that was downloaded to their Mac, upon launching the app a little “verifying” progress bar will appear and stall for a moment before an error alert message says “Appname.app is damaged and can’t be opened. You should … Read More

How to Disable Autocorrect in Microsoft Word for Mac

Feb 11, 2019 - 5 Comments
How to disable autocorrect in Microsoft Word for Mac

If you use Microsoft Word and Microsoft Office on Mac you may have noticed that Word has aggressive autocorrect functionality which is separate from the general MacOS autocorrect feature. Essentially this means that Microsoft Word autocorrect will continue even if you disable autocorrect in Mac OS through System Preferences. Autocorrect is often one of those … Read More

How to Enter Recovery Mode on iPad Pro (2018)

Feb 10, 2019 - 2 Comments
How to enter and exit Recovery Mode on iPad Pro

Rarely you may need to enter into Recovery Mode on an iPad Pro in order to restore iOS or update iOS software. The latest iPad Pro models without a Home button make the typical process of getting into Recovery Mode impossible however, so if you have a new iPad Pro 11 inch or 12.9 inch … Read More

How to Enter DFU Mode on iPhone XS, iPhone XR, iPhone XS Max

Feb 6, 2019 - Leave a Comment
How to enter and exit DFU mode on iPhone XS, XR, XS Max

Placing an iPhone XS, iPhone XR, or iPhone XS Max into DFU mode may be necessary as a troubleshooting step in some situations in order to restore an iPhone. DFU mode is a low-level device restore state that allows for an iPhone to be restored directly from firmware, it requires a Mac or Windows PC … Read More

How to Allow Pop-Up Windows in Safari for Mac

Feb 5, 2019 - 2 Comments
How to allow pop-up windows in Safari for Mac

Pop-up windows on the web may be annoying in general, but many financial, banking, and tax websites use pop-ups to display documents or additional information. Thus while many people think of web pop-ups as frustrating or bad, sometimes they’re a necessary part of using a particular website or accessing some material. But pop-up windows are … Read More

iOS 12.1.3 No Service or Cellular Data Problems on iPhone? Try These Fixes

Jan 26, 2019 - 13 Comments
iPhone No Service no cellular data problems

Some iPhone users have discovered cellular data issues after installing the iOS 12.1.3 update, showing “No service”, no cellular data, no cellular reception bars, and sometimes seeing a “Cellular Update Failed” message similar to what was happening with some iPhones after installing iOS 12.1.2. This seems to mostly impact iPhones on particular cellular networks, but … Read More

How to Uninstall VirtualBox on Mac

Jan 25, 2019 - 1 Comment
How to uninstall VirtualBox from Mac

If you have previously installed VirtualBox on the Mac but no longer need the application, you may be interested in uninstalling VirtualBox completely. Because VirtualBox places application components and dependencies throughout the MacOS file system, uninstalling VirtualBox thoroughly is not just a simple matter of dragging and dropping the application into the Trash, like how … Read More

How to Force Restart iPad Pro

Jan 19, 2019 - 4 Comments
How to force restart iPad Pro

Sometimes you may need to forcibly restart an iPad Pro, usually because of some freezing software or buggy behavior, but sometimes just as a general troubleshooting step. Initiating a forced reboot on iPad Pro models with Face ID and without a Home button is different from the process was on earlier iPad devices. This article … Read More

Screen Flickering on Retina MacBook Air 2018? Here’s a Workaround Fix

Jan 16, 2019 - 7 Comments
Retina MacBook Air

Some 2018 MacBook Air (and possibly 2018 MacBook Pro) computers may exhibit seemingly random screen flickering, where the entire display backlight blinks and flickers. This can be alarming, since often screen flickering indicates a hardware issue. But in this case, the MacBook Air screen flickering may actually be software related, and after some investigation it … Read More

How to Reset SMC on MacBook Air & MacBook Pro (2018 and Later)

Jan 14, 2019 - 1 Comment
How to reset SMC on MacBook Pro and MacBook Air from 2018 onward

Resetting the SMC on newer model MacBook Air and MacBook Pro computers from the 2018 model year onward is a different process than resetting the Mac SMC on prior Macs, this is because of the T2 security chip that controls Touch ID and secure boot functionality on the latest Mac laptops. Despite being a different … Read More

How to Disable Chrome Automatic Sign-In to Google Services

Jan 13, 2019 - 3 Comments
Google Chrome

The latest versions of Google Chrome have a feature called Chrome sign-in that causes the Chrome web browser to login to itself when you login to another Google web service like Gmail or YouTube. In practice this means you’ll have your Google profile picture tucked into the upper right corner of every Chrome window which … Read More

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