Fix for Retina MacBook Pro 13″ Freezing Issue Offered by Apple
A number of Mac users have discovered that their computers are freezing at random after updating their computers to OS X 10.11.4 and sometimes with OS X 10.11.5 as well. The problem is rather annoying as the Mac becomes entirely unresponsive and requires a forced reboot intervention, though disabling WebGL in Safari seems to help with Safari usage. Apple has now acknowledged the freezing issue with 13″ Retina MacBook Pro models and has offered a support document aimed at addressing the problem.
The solution to the unresponsive Mac behavior, according to Apple in a support document titled “If MacBook Pro (Retina, 13-inch, Early 2015) becomes unresponsive when a web browser is running”, is this simple:
- Update OS X and other software from the Mac App Store
- Update the Flash plug-in, if applicable
Mac users can update system software and apps on a Mac by going to the Apple menu > App Store and choosing the “Updates” section. Always backup a Mac before installing any system software updates. Flash must be updated separately from Adobe, but another approach would be to uninstall Flash completely and use the plug-in sandboxed in Chrome browser instead, which updates itself along with the browser.
Updating software is obviously fairly easy and it may well work to resolve the trouble for many Mac users. It is generally recommended to maintain system software, apps, and plug-ins at the newest possible stable version available.
The support document was first noticed by MacRumors, where several commenters on their article noted they are still experiencing system freezes despite running the latest version of OS X and do not have Flash installed either.
If you are experiencing the unresponsive Mac problem, did the Apple provided solution fix the freezing issue for you? Are you experiencing any system freezing or unresponsive behavior when using a Mac since updating to OS X 10.11.4 or OS X 10.11.5? Let us know your own experience in the comments.