Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Turn On & Off iPhone 13 & iPhone 13 Pro

Jan 28, 2023 - Leave a Comment
iPhone 13 series

The iPhone 13, iPhone 13 Pro, iPhone 13 Mini, and iPhone 13 Pro Max can all be turned off, and turned back on again, at any time. You may think that turning off the iPhone 13 series is just a matter of pressing the power button, but it turns out there’s a little trick that … Read More

How to Turn Off & On iPhone 14 Pro & iPhone 14

Jan 22, 2023 - 4 Comments
iPhone 14 Pro

If you’re new to the iPhone 14 or iPhone 14 Pro series, you may be unfamiliar with how to turn the new phone off, and how to turn it back on again too. Fortunately all new model iPhones follow the same procedure for powering off and powering on, so once you master the concepts on … Read More

Fix File Sharing Not Working in MacOS Ventura

Jan 18, 2023 - 7 Comments

Some MacOS Ventura users have found that file sharing between a Mac running macOS Ventura does not work reliably between Ventura and another Mac, iPhone, iPad, Windows PC, and even some NAS drives like Synology. For many users, file sharing setups that worked fine for years prior to updating to macOS Ventura are now no … Read More

AirPlay Not Working with HomePod Mini? Try This Stupid Trick

Jan 15, 2023 - 6 Comments
HomePod Mini

The HomePod Mini functions as an AirPlay receiver, allowing you to wirelessly stream audio, music, podcasts, songs, etc to the smart speaker. But randomly, the HomePod Mini does not show up in the list of available AirPlay devices. If you’re trying to AirPlay some audio to HomePod or otherwise trying to use the HomePod or … Read More

Fix Wallpaper Showing as Black Screen on iPhone or iPad

Jan 14, 2023 - 3 Comments
Wallpaper showing as black screen on iPhone or iPad

Some iPhone and iPad users have noticed that their wallpaper is showing up as a black screen on the Lock Screen or Home Screen, rather than the wallpaper image they intended to display. This can happen at random, and the wallpaper black screen can also appear when attempting to change the wallpaper on the iPhone … Read More

How to Install Windows 11 Without an Internet Connection

Jan 8, 2023 - 2 Comments
Setup Windows 11 ARM

If you have attempted to install Windows 11 lately, whether on a virtual machine like VirtualBox, Parallels, VMWare, UTM, dual boot / Boot Camp setup on a Mac, or even natively on PC hardware, you may have encountered an issue where installation requires an internet connection to be able to complete. This can be range … Read More

How to Fix a Stuck M1 MacBook Pro / Air Key

Jan 6, 2023 - Leave a Comment
How to clean a stuck key on M1 MacBook Pro or M1 MacBook Air

After a long run with the so-called butterfly keys, Apple redesigned the keyboards and key mechanisms on their latest laptops, including M1 MacBook Pro and M1 MacBook Air and newer models. While these keys are much less likely to jam and get stuck compared to the older butterfly keys, it still happens, where you press … Read More

Fix YouTube “Something Went Wrong, Tap to Retry” Error on iPhone or iPad

Dec 31, 2022 - 1 Comment
Something went wrong YouTube error on iPhone and iPad

Some YouTube users on iPhone and iPad have noticed that videos fail to play at random, instead showing an error message that says “Something went wrong. Tap to retry”. YouTube is apparently aware of the issue, as it is being commonly reported by many iPhone and iPad users on Twitter and throughout social media. If … Read More

Fix “Confirm Mac Password” to Keep Using iCloud in System Settings

Dec 29, 2022 - 11 Comments
Confirm Mac Password message in System Settings

Some Mac users have discovered a “Confirm Mac Password” message in System Settings or System Preferences on their Mac, and while it can appear at random, it often shows up soon after installing a system software update. For example, perhaps you recently installed macOS Ventura 13.1 onto a Mac and now you see the “Confirm … Read More

How to Fix SSH Not Working on MacOS Ventura

Dec 22, 2022 - 6 Comments
How to fix SSH RSA connection issue on Mac

Some Mac users have discovered that SSH is not working on their Mac since updating to macOS Ventura 13 or newer. Typically they’ll see an error message when attempting to ssh into another server along the lines of “no matching host key type found. Their offer: ssh-rsa“. The apparent reason for this issue is that … Read More

Sidecar “Device Timed Out” Error & How to Fix on Mac

Dec 21, 2022 - 2 Comments
Sidecar Unable to connect to iPad device timed out error

Some Mac users who are attempting to use Sidecar with iPad may encounter an error that says “Unable to connect to iPad – The device timed out.” This error prevents Sidecar from turning the iPad into a second display on the Mac, and can be quite frustrating. This article will run through a variety of … Read More

M2/M1 MacBook Having Wi-Fi Issues? This Workaround Helps

Dec 12, 2022 - 2 Comments
MacBook Air with M2

Some M2 MacBook Air and M1 MacBook Pro and Air users have been experiencing wi-fi difficulties with the latest versions of MacOS Ventura and MacOS Monterey. While we have covered wi-fi issues with MacOS Ventura that have been experienced by some users and offered some solutions, another potential fix is available for a particular use … Read More

How to See Keyboard Shortcuts in MacOS Ventura

Dec 7, 2022 - 4 Comments
See Keyboard Shortcuts App Shortcuts etc in MacOS Ventura

Some Mac users have found it difficult to see keyboard shortcuts in MacOS Ventura, specifically within the freshly redesigned new System Settings experience that replaced System Preferences. Gone is the obvious and here comes obscurity, so it’s not too surprising that some users aren’t able to see the keyboard shortcuts for custom added App Shortcuts, … Read More

Check for Power Outage with iPhone, Mac, or iPad, by Looking for Wi-Fi

Dec 1, 2022 - 1 Comment
Use Wi-Fi to check for power outages

Electrical power outages are not particularly fun, but should you have the experience of encountering one, you may find this tip helpful which aims to determine if a power outage is impacting only your specific location or if it is neighborhood wide. All that you need is any battery powered device with wi-fi, meaning any … Read More

What is OSMessageTracer in MacOS Ventura Login Items?

Nov 15, 2022 - 4 Comments
OSMessageTracer on MacOS Login Items

Many Mac users who have updated to macOS Ventura have discovered an active login item called “OSMessageTracer” that is an “item from unidentified developer.” Given that the OSMessageTracer task is allowed to run in the background on your Mac, and it claims to be from an unidentified developer, it’s understandable why some users would be … Read More

Is MacOS Ventura Slow? 13+ Tips to Speed Up Performance

Nov 14, 2022 - 11 Comments
Speed up MacOS Ventura if it feels slow

Some Mac users feel that macOS Ventura is much slower than macOS Monterey or Big Sur, offering worse performance in general, and when performing the same tasks on their Mac. It’s not unusual for users to feel that their computer is slower after a major MacOS update, and Ventura is no exception. If you feel … Read More

How to Stop Instagram Videos Increasing Brightness on iPhone?

Nov 12, 2022 - 4 Comments
Instagram icon

Some iPhone users have noticed that display brightness increases automatically when watching Instagram videos or Instagram reels, stories, and some YouTube videos.

Fix Wi-Fi & Internet Connection Problems in macOS Ventura

Nov 7, 2022 - 9 Comments
Fix MacOS Ventura Wi-Fi issues

Some users are reporting wi-fi connection issues and other internet connectivity problems after updating to MacOS Ventura 13. The problems can range from slow wi-fi connections or reconnections, wi-fi disconnecting randomly, or wi-fi not working at all, or internet connectivity not working after updating a Mac to macOS Ventura. Network connectivity issues seem to pop … Read More

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