Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Fix App Menu Bar Hiding Behind Notch on MacBook Pro 14″ & 16″

Nov 15, 2021 - 2 Comments

If you have a new MacBook Pro 14″ or 16″ with a display notch, and find an apps menu bar items are hiding behind that display notch, which is a fairly common occurrence for many Mac apps, you can use a workaround to shrink the display so the entire screen scales down to fit below … Read More

Screen Time Wrong? Showing Inaccurate Usage on iPhone & iPad Screen Time & How to Troubleshoot

Nov 13, 2021 - Leave a Comment
Screen Time showing wrong time estimates for apps and webpages on iPhone and iPad

Many iPhone and iPad users have discovered Screen Time is reporting incorrect time estimates for apps and webpages, sometimes showing numbers that are considerably wrong. Often the incorrect Screen Time reports will be calculated as many hours for websites or web pages that may be opened as a tab in Safari or from another app, … Read More

Mac App Store “An SSL error has occurred and a secure connection to the server cannot be made.”

Nov 12, 2021 - Leave a Comment
Mac App Store SSL Error

Some Mac users are finding an App Store error when attempting to download apps or update apps from the Mac App Store. The error message says: “We could not complete your purchase. An SSL error has occurred and a secure connection to the server cannot be made.”

How to Fix “Blocked Plug-in” PDF Safari Error on Mac

Nov 12, 2021 - Leave a Comment
Safari Blocked Plug-in Error when downloading PDF files on Mac

Have you ever tried to open a PDF in Safari on the Mac, only to be hit with a “Blocked Plug-In” message in the browser, rather than the PDF? While sometimes this can relate to having the Adobe Acrobat plugin installed on the Mac, it can also be an issue with Safari and loading some … Read More

Touch Screen Issues with iPhone or iPad and iOS 15.1? Here’s How to Fix

Nov 11, 2021 - 10 Comments
iPhone and iPad unresponsive touch screen issues

Some iPhone and iPad users have discovered that their devices touch screens are having random problems with response to touch input, particularly since updating to iOS 15 or iPadOS 15 or later, including iOS 15.1 and iPadOS 15.1. The touch screen issue can be everything unregistered taps, unresponsive to touch input, a seeming delay to … Read More

“Volume Hash Mismatch” Error in MacOS Monterey

Nov 10, 2021 - 3 Comments
Volume Hash Mismatch Error in MacOS Monterey

Some macOS Monterey users are encountering a peculiar “Volume Hash Mismatch” error message, informing them that a hash mismatch was detected and to reinstall macOS on the volume. The full error message reads: “Volume Hash Mismatch – Hash mismatch detected on volume disk1s5. macOS should be reinstalled on this volume.” Some users experience this error … Read More

Fix Apps Crashing on M1 Pro/Max Mac After Migration Assistant or Monterey Update

Nov 8, 2021 - 7 Comments
Finder icon on the Mac

Some M1 Mac users may discover that apps like Steam, Minecraft, Lightburn, 0ad, Atom, Skype and any other Rosetta applications are crashing or unable to launch. This issue seems to happen most often after using Migration Assistant to setup a new Mac, but it can also happen to some Apple Silicon Macs that have downgraded … Read More

Fix “Your Mac was unable to communicate with your Apple Watch” Error

Nov 5, 2021 - 1 Comment
Fix Mac unable to communicate with Apple Watch error

Some Mac users may experience an issue when unlocking their Mac with Apple Watch where they discover it is no longer working as expected, despite all the conditions being met to do so. Instead, users may get an error message that says “Your Mac was unable to communicate with your Apple Watch. Make sure your … Read More

MacOS Monterey Problems – Fixing Issues with macOS 12

Nov 3, 2021 - 16 Comments
Troubleshooting MacOS Monterey problems

Difficulties with new system software versions seem to always occur for a small subset of unfortunate users, and MacOS Monterey is no different. While MacOS Monterey has installed fine for most users, for an unlikely group, there may be a variety of problems or issues experienced with MacOS Monterey. This article will detail some of … Read More

Don’t Use iCloud? How to Remove “Start Using iCloud” Notifications on Mac

Oct 30, 2021 - 6 Comments
Finder icon on the Mac

If you’re a Mac user who does not use iCloud, nor do you want to use iCloud, you might be bothered by the “Start Using iCloud” notifications and messages in System Preferences to use the iCloud service. iCloud is undeniably useful with its syncing capabilities, but if you don’t use it for whatever reason, you … Read More

Hate Safari Tabs in iPadOS 15? Get iPadOS 15.1 to Revert Them Back

Oct 27, 2021 - 8 Comments
Safari tabs reverted to prior UI in latest iPadOS

If you’re an iPad user who updated to iPadOS 15 and did not like the redesigned Safari Tabs experience, where the tabs are hard to tell apart and differentiate from and look like strange buttons instead of, well, tabs, you’ll be happy to know you can rid yourself of this experience quickly. Reverting the iPadOS … Read More

How to Install macOS Updates without Installing MacOS Monterey?

Oct 26, 2021 - 1 Comment
Get macOS updates without installing Monterey

Wondering how you can install updates to existing macOS installations, like macOS Big Sur and macOS Catalina, without jumping ahead and installing MacOS Monterey? While MacOS Monterey is available to download now for anyone who wants to install it, not everyone may be ready for the update. Fortunately, Apple offers system software updates and security … Read More

How to Reset Fitness Calibration Data on Apple Watch

Oct 24, 2021 - 1 Comment
How to Reset Fitness Calibration Data on Apple Watch

Is your Apple Watch not accurately tracking your morning walks, workouts, and other fitness activities? This is something that can be resolved by resetting the fitness calibration data on your Apple Watch. This is pretty easy to do.

Prepare for macOS Monterey, the Easy Way

Oct 23, 2021 - 15 Comments

Are you excited to install macOS Monterey on your Mac? The release date for MacOS Monterey is Monday, October 25, and whether you’re thinking of installing it right away, or after some time passes, you might want to take a few measures ahead of time to get your Mac ready for the new system software … Read More

Why is My Mac Draining Battery While Sleeping?

Oct 20, 2021 - 3 Comments
MacBook battery draining when sleeping

Some MacBook Pro, MacBook Air, and MacBook users may have noticed their computers are draining battery even when the Mac is sleeping and not in use. This seems like a peculiar issue, but it turns out there there may be an explanation. A simple way to diagnose this issue is by going to  Apple … Read More

How to Get an Apple ID Recovery Key on Mac

Oct 18, 2021 - 2 Comments
How to Create an Apple ID Recovery Key on Mac

Resetting an Apple ID password can be annoying, though it’s made much easier if you have access to a device that you are already signed into. Without another device though, the process of resetting an Apple ID account login can be frustrating, but a Recovery Key makes this situation easier. You can generate a Recovery … Read More

How to Enter & Exit DFU Mode on M1 iPad Pro (2021 Model)

Oct 10, 2021 - Leave a Comment
How to Enter & Exit DFU Mode on M1 iPad Pro

DFU mode is a lower-level restoration state that’s utilized by advanced users to troubleshoot serious software issues. It’s something that can be used across all iPhone and iPad models, but the technique to enter the DFU mode varies on the newer iPad Pro models due to the hardware involved.

How to Enter Recovery Mode on M1 iPad Pro (2021 Model)

Oct 9, 2021 - Leave a Comment
How to Enter Recovery Mode on M1 iPad Pro (2021 Model)

Recovery Mode is a troubleshooting mode that’s available on iPhones, iPads, and Macs. It allows users to troubleshoot various issues they’re with facing with their devices. Entering this mode varies depending on the device and the model you’re using. Therefore, someone who recently upgraded from an iPad with a home button to an M1-based iPad … Read More

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