Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Why Are iPhone Videos Low Quality & Blurry When Sent to Android Users?

Jul 10, 2024 - 2 Comments
Amusingly bad quality video sent from iPhone to Android

Many iPhone users have noticed that when they record a high definition video on their iPhone, and then send it to an Android user through text message, that the video arrives to the Android user very blurry and in impressively low resolution, with the quality of the video degraded considerably. The fuzzy pixelated image at … Read More

Fix brew Error “The arm64 architecture is required for this software” on Apple Silicon Mac

Jul 6, 2024 - Leave a Comment
Arm64 architecture required for this software error in Homebrew on Apple Silicon Mac

If you have used Homebrew to try and install a particular package onto an Apple Silicon Mac and you see an error message stating “The arm64 architecture is required for this software” that prevents the installation of the package, you might be surprised by this error message given that you’re using an Apple Silicon Mac … Read More

Fix “A software update is required to install macOS in a virtual machine” Error on Mac

Jun 20, 2024 - Leave a Comment
Fix the Software update required to install macOS in virtual machine error

Some Mac users who are attempting to install MacOS Sequoia beta into a virtual machine may run into an error message that states “A software update is required to install macOS in a virtual machine.”

How to Downgrade iOS 18 Beta to iOS 17

Jun 19, 2024 - 3 Comments
How to downgrade iOS 18 beta to iOS 17

Many curious users have installed iOS 18 beta onto iPhone or iPadOS 18 beta onto iPad, but since beta system software is not always the smoothest ride, some of these people might be interested in removing the beta from their device and downgrade iOS 18 beta back to the iOS 17 stable releases. Whether you’re … Read More

How to Fix iPhone “Charging on Hold” Message

Jun 15, 2024 - Leave a Comment
iPhone Charging on Hold temperature warning

The iPhone has an interesting feature that will temporarily prevent the iPhone battery from charging if the iPhone temperature is not at an appropriate level to safely charge. When this happens, you will see a notification on the iPhone screen stating “Charging on Hold – Charging will resume when iPhone returns to normal temperature.” Most … Read More

Can I Keep My MacBook Pro/Air Plugged in All The Time?

Jun 6, 2024 - 4 Comments
Can you leave a MacBook plugged in all the time

Many MacBook Pro and MacBook Air owners use their laptops in dual use scenarios, functioning as a laptop computer when on the go, and a desktop computer when not. This leads some to wonder if it’s bad for the MacBook battery to leave the computer charging or plugged in, even if it’s not in use. … Read More

sysmond on Mac Using High CPU? Here’s the Likely Reason & How to Fix It

Jun 1, 2024 - 1 Comment
Understanding why sysmond using high CPU

sysmond, which as you may have surmised from the process name, is short for System Monitor Daemon, is part of Activity Monitor. Thus, if you use Activity Monitor to keep a watch on your Mac system resources, processes, CPU usage, Energy use, Disk, Network, and critical to our discussion here – Memory usage, you may … Read More

How to Factory Reset Mac (MacOS Sonoma & Ventura)

May 16, 2024 - 5 Comments
Factory resetting a Mac begins in System Settings

If you are going to sell, return, or give away a Mac, you almost certainly want to factory reset the computer first. Performing a factory reset on a Mac will erase all data on the Mac, and return it to a clean slate as if the computer were brand new, without any data or personal … Read More

How to Fix the Apple Watch Squiggly Line Screen

May 8, 2024 - Leave a Comment
Fix the Apple Watch squiggly line screen with a lightning bolt

Apple Watch users may occasionally see a black screen with a squiggly line that looks like a charging cable and lightning bolt, and when this screen is active you will find Apple Watch is not usable. You may run into this screen after an Apple Watch has not been in use for a while, and … Read More

What Does the Number Badge Mean on Microsoft Edge Icon?

May 5, 2024 - 4 Comments
Mysterious badge number on Edge icon in MacOS Dock

Using Microsoft Edge as the default browser on MacOS has been a mostly positive experience, for speed, utility, access to GPT-4, and other neat features. But it’s also not without some degree of confusion, like wondering what on earth the number badge icon on the Edge icon in the Mac Dock means. One key component … Read More

How to Hide iPhone Keyboard When It’s Covering Buttons & Won’t Go Away

May 1, 2024 - 2 Comments
How to fix a stuck iPhone keyboard

Some iPhone users may find that the onscreen keyboard occasionally gets stuck on screen and covers buttons or other elements on the the screen, preventing interaction with the iPhone and preventing the dismissal of the iPhone keyboard. This can happen for a variety of reasons, whether in Messages, Whatsapp, Instagram, FaceBook, Mail, and basically any … Read More

What’s a PXM File & How Do You Open It?

Apr 27, 2024 - 2 Comments
A PXM file as seen on a Mac

File types and file formats can be a bit of a mystery, especially when you stumble into a file that you don’t necessarily recognize. One such case that you may come across is a file that has a .pxm file extension, and if you haven’t heard of a PXM file before you understandably might be … Read More

Fixing Apple Watch False Touch & Ghost Touch Issues

Apr 26, 2024 - Leave a Comment
Fix the false touch issue on Apple Watch

Some Apple Watch users have experienced a situation where their Apple Watch seems to respond to phantom touches, which some users have come to call ghost touches. These false touches can happen in a variety of different situations, from the Apple Watch simply being on your wrist and doing nothing out of the ordinary, to … Read More

How to Uninstall Apps on MacOS Sonoma & Ventura via System Settings

Apr 23, 2024 - 11 Comments
Uninstalling additional apps in MacOS System Settings is easy

Uninstalling and removing apps is a necessary task on any computer, and the Mac is no exception. One of the benefits of MacOS is that it makes uninstalling applications pretty easy, and there are several ways to go about participating in the removal of apps from your Mac computer. One of the handiest ways to … Read More

Fix a Repeating “Trust This Computer” Alert on iPhone & iPad

Apr 1, 2024 - 6 Comments
Trust This Computer alert on iPhone or iPad when connecting to a computer

When you connect an iPhone or iPad to a Mac or Windows PC, you will see a request on the device to “Trust this computer?” with an option to ‘Trust’ or “Don’t Trust’. This is a security feature that is part of iOS and iPadOS to ensure that you approve of a device connection to … Read More

Fix “warning: unable to access /Users/Name/.config/git/attributes Permission Denied” Errors

Mar 30, 2024 - Leave a Comment
See permissions of the git config directory which is the cause of the error message

If you’re at the command line and perhaps interacting with Homebrew, Git, or similar, you may run into an error message that says something like the following “warning: unable to access /Users/Name/.config/git/attributes” : Permission denied”. This error message sounds more alarming than it is in most cases, but regardless, you likely want to fix the … Read More

How to Fix the Apple Watch Squiggly Charging Cable Screen

Mar 29, 2024 - 1 Comment
Fix the Apple Watch squiggly line screen with a lightning bolt

If you have an Apple Watch, or you just bought an Apple Watch, you may occasionally run into a situation where the Apple Watch displays a squiggly line charging cable on the screen, sometimes with a little lightning bolt icon as well. Some people have even referred to this screen as the ‘green snake screen’ … Read More

NewsToday2: What it is & How to Disable NewsToday2 on Mac

Mar 27, 2024 - 3 Comments
Kill the NewsToday2 process on Mac

Some Mac users have discovered a process named “NewsToday2” running on their Mac, typically found after they’ve noticed a slowdown on their machine, or if they’re browsing through active processes running in MacOS. We’re going to dive into the NewsToday2 process in MacOS, discuss what it is, and show you how to stop it from … Read More

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