Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How Much Storage is Required to Install iOS 18 or iPadOS 18?

Oct 11, 2024 - 6 Comments
unable to install iOS 18 because there is not enough storage available

Many users have already installed iOS 18 onto iPhone or iPadOS 18 onto iPad, but there are also a large number of iPhone and iPad owners who have not yet updated to the latest operating systems. One of the most common reasons for this is as old as the iPhone or iPad itself; a lack … Read More

Can’t Open Microsoft Office Files in MacOS Sequoia? Fix Microsoft Word, Excel, Office File Associations

Oct 10, 2024 - Leave a Comment
Fix Microsoft office files not opening in MacOS Sequoia

Some Mac users have noticed that Microsoft Office files and documents, whether that’s Word docs, Excel spreadsheets, Powerpoint presentations, or otherwise, are not opening in the intended apps, or properly associating with the relevant Microsoft Office app, after updating their Mac to MacOS Sequoia. To make matters worse, some users report that when attempting to … Read More

How to Update MacOS Sonoma/Ventura Without Installing Sequoia

Oct 9, 2024 - 2 Comments
How to update macOS Sonoma without installing MacOS Sequoia

If you’re not yet interested in installing MacOS Sequoia for whatever reason – perhaps due to compatibility issues, waiting for specific features, or just holding off until Sequoia is more refined – you almost certainly still want to install other system software updates as they become available to your Mac, including installing any available security … Read More

Fix MacOS Sequoia Network & Wi-Fi Issues with These 6 Tips

Oct 8, 2024 - 1 Comment
Fix MacOS Sequoia network issues

Some MacOS Sequoia users have discovered various networking issues with their Mac since installing the MacOS Sequoia 15 system software update. The reported network problems can range from and include random intermittent connection issues with MacOS Sequoia, inability to connect to the internet, unusually slow internet, DNS resolution failures, problems with VPN services, problems with … Read More

How to Fix Cellular Data Not Working on iOS 18 with Apps or iPhone

Oct 3, 2024 - 1 Comment
Fix cellular data not working with apps in iOS 18

Some iPhone users have discovered that cellular data is not working on many apps after they have updated to iOS 18. For example, you might be driving and discover that you can no longer stream music from Music app, or can’t listen to podcasts from Spotify, or load reels on Instagram, or watch TikTok, but … Read More

Fix Photos App Redesign in iOS 18 by Rearranging Collections

Oct 2, 2024 - 5 Comments
Finding the Customize and Reorder option in Photos app to fix the redesign in iOS 18

The iOS 18 software update has been popular for iPhone users thanks to the addition of some great new features that allow for more Home Screen customizations, Dark Mode icons, icon tinting, and Control Center customizations. But if there’s one thing that has seemed to be the focus of complaints with iOS 18, it is … Read More

How to Sort Photos by Recently Added in iOS 18

Oct 1, 2024 - 2 Comments
Photos app on iPhone and iPad

The Photos app in iOS 18 and iPadOS 18 got a major redesign that is confusing some users and bothering others, creating a “Who Moved My Cheese” scenario for iPhone and iPad owners who have been accustomed to the longstanding behavior of the prior Photos app. One of the major frustrations for some users is … Read More

Quick Fix for Messages Slowing a Mac

Sep 25, 2024 - 3 Comments
Messages high idle CPU use on Mac

The Messages app for Mac is incredibly useful in that it allows Mac users to seamlessly communicate over iMessage with other Macs, iPhones, and iPads, and it allows Mac users to send text messages to Android users too, but the latest versions of Messages on the Mac are known for randomly using high amounts of … Read More

How to Downgrade from iOS 18 Back to iOS 17

Sep 24, 2024 - 4 Comments
How to downgrade from iOS 18 to iOS 17

If you have recently installed iOS 18 on iPhone, or iPadOS 18 on iPad, and you’re not thrilled with the experience, or maybe you’ve encountered something that is incompatible with your workflow, you can still downgrade from iOS 18 back to iOS 17. Specifically, currently you can downgrade an iPhone or iPad with iOS 18 … Read More

How to Stop Apple Music from Opening on Mac Randomly

Sep 20, 2024 - 13 Comments
How to stop Music app opening on Mac randomly

A fair number of Mac users have discovered that the Apple Music application will seemingly spontaneously open itself at random, and even play music, without being prompted to do so. That Apple Music will randomly open itself and even start playing music is highly undesirable behavior for many Mac users, and thus it’s reasonable to … Read More

How to Recover an Unsaved PowerPoint on Mac

Aug 2, 2024 - 1 Comment
PowerPoint for Mac

As you might know already, using the latest versions of PowerPoint on Mac offers two handy features that are aimed to prevent data loss; autosaving, and autorecovery. Autosaving does just what it sounds like, and it will automatically save a file that you’re working on even if you don’t manually save it yourself. The next … Read More

How to Uninstall VMWare Fusion on Mac

Aug 1, 2024 - 6 Comments

You might be aware that VMWare Fusion Pro is now free to download and install, and perhaps you installed it on a Mac to test virtual machines or to play around with, and now you’ve decided you no longer need VMware on the Mac. But VMware Fusion Pro does not come with a dedicated uninstaller, … Read More

chronod on Mac – High CPU Use & Network Access Requests Explained

Jul 25, 2024 - Leave a Comment
The chronod process using high CPU on a Mac

Some Mac users occasionally discover the ‘chronod’ process in MacOS is either consuming a large amount of system resources, or is requesting access to network connections. Sometimes chronod is flagged by overly zealous anti-virus apps as well. While there are plenty of people who ignore this kind of thing, another curious type of Mac user … Read More

Why Are iPhone Videos Low Quality & Blurry When Sent to Android Users?

Jul 10, 2024 - 2 Comments
Amusingly bad quality video sent from iPhone to Android

Many iPhone users have noticed that when they record a high definition video on their iPhone, and then send it to an Android user through text message, that the video arrives to the Android user very blurry and in impressively low resolution, with the quality of the video degraded considerably. The fuzzy pixelated image at … Read More

Fix brew Error “The arm64 architecture is required for this software” on Apple Silicon Mac

Jul 6, 2024 - Leave a Comment
Arm64 architecture required for this software error in Homebrew on Apple Silicon Mac

If you have used Homebrew to try and install a particular package onto an Apple Silicon Mac and you see an error message stating “The arm64 architecture is required for this software” that prevents the installation of the package, you might be surprised by this error message given that you’re using an Apple Silicon Mac … Read More

Fix “A software update is required to install macOS in a virtual machine” Error on Mac

Jun 20, 2024 - Leave a Comment
Fix the Software update required to install macOS in virtual machine error

Some Mac users who are attempting to install MacOS Sequoia beta into a virtual machine may run into an error message that states “A software update is required to install macOS in a virtual machine.”

How to Downgrade iOS 18 Beta to iOS 17

Jun 19, 2024 - 3 Comments
How to downgrade iOS 18 beta to iOS 17

Many curious users have installed iOS 18 beta onto iPhone or iPadOS 18 beta onto iPad, but since beta system software is not always the smoothest ride, some of these people might be interested in removing the beta from their device and downgrade iOS 18 beta back to the iOS 17 stable releases. Whether you’re … Read More

How to Fix iPhone “Charging on Hold” Message

Jun 15, 2024 - Leave a Comment
iPhone Charging on Hold temperature warning

The iPhone has an interesting feature that will temporarily prevent the iPhone battery from charging if the iPhone temperature is not at an appropriate level to safely charge. When this happens, you will see a notification on the iPhone screen stating “Charging on Hold – Charging will resume when iPhone returns to normal temperature.” Most … Read More

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