iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)
“iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)”
Ahhh! That’s the message I got earlier when trying to connect my iPhone to my iMac, something I haven’t seen before. I searched around a bit online and found out that this is not a Mac OS X specific problem, many people running Windows XP and Windows 7 encounter the same error. While I couldn’t find a definitive answer as to what causes it, I have my own speculation: power issues.
Many of the complaints and descriptions regarding the error describe swapping around USB connections and ports to resolve the issue, and I think this helps to corroborate my suspicion with power management. With this is mind, here’s how I got the ‘unknown error’ to go away and finally connect my iMac to my iPhone again: I just let the iPhone charge more. The battery had been very low, and I have auto-sync enabled, so I imagine the iPhone just didn’t have an adequate charge to maintain a connection.
Now again, all of this is just pure speculation based on my experience and reading other peoples encounters with the same problem. So if you’re running into this “0xE8000065” error with iTunes and your iPhone (also some people report problems on their iPod Touch…) try the following to troubleshoot:
* Change the USB port the iPhone is connected to the computer with
* Let the iPhone charge sufficiently before trying to access it through iTunes
* Turn the iPhone on and off
If it’s persistant, you could even try resetting the PMU/SMC controller on the Mac.
Anyway, if you encounter this error hopefully these tips work to resolve it for you as well, let me know!