iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)
Troubleshooting, iPhone, iTunes - February 27th, 2010 - 19 Comments
“iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)”
Ahhh! That’s the message I got earlier when trying to connect my iPhone to my iMac, something I haven’t seen before. I searched around a bit online and found out that this is not a Mac OS X specific problem, many people running Windows XP and Windows 7 encounter the same error. While I couldn’t find a definitive answer as to what causes it, I have my own speculation: power issues.
Many of the complaints and descriptions regarding the error describe swapping around USB connections and ports to resolve the issue, and I think this helps to corroborate my suspicion with power management. With this is mind, here’s how I got the ‘unknown error’ to go away and finally connect my iMac to my iPhone again: I just let the iPhone charge more. The battery had been very low, and I have auto-sync enabled, so I imagine the iPhone just didn’t have an adequate charge to maintain a connection.
Now again, all of this is just pure speculation based on my experience and reading other peoples encounters with the same problem. So if you’re running into this “0xE8000065″ error with iTunes and your iPhone (also some people report problems on their iPod Touch…) try the following to troubleshoot:
* Change the USB port the iPhone is connected to the computer with
* Let the iPhone charge sufficiently before trying to access it through iTunes
* Turn the iPhone on and off
If it’s persistant, you could even try resetting the PMU/SMC controller on the Mac.
Anyway, if you encounter this error hopefully these tips work to resolve it for you as well, let me know!
Actually this is a bug between iphone and iphoto. To get it to work proper you must click into your mac / then iphoto library, then right click show package info. Then scroll down and drag the ipod photo cache onto your desktop. Once that is done sync your iphone and it will rewrite that ipod photo cache , the sync will go through and the file is good. After that delete the ipod photo cache that you placed on your desktop and all is well
I got this error # in Windows, battery charge and turning the iPhone on and off seems to do the trick
thanks!
to Andy,
BINGO!
I overwrote iPod Photo Cache Folder, then 0xE8000065 error goes away.
Thanks!
[...] 『iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)』 [...]
Wow. I’d been having this problem with my iPad for a couple days. I kept looking around for an easier solution than restoring it to factory settings, etc. Tried a different USB port as suggested and bam! it worked. Thanks a lot!
I was getting this error. Then I sign out from app store and restarted iTunes… wow! it worked.
Turning the phone off/on worked for me in Windows XP. Thx!!!
Hi friends these are some common issues to iphone due to
- software update of iPhone/iTunes OR
- if you try to connect iPhone to different computers
- if you try to connect iphone to different versions of operating system like XP to Windows 7 OR
- if you have Logitech camera/apps installed on your PC
Thanks to all friends as I tried different solutions suggested by you all. But somehow it dint work for me. But finally when I used following process I found that my iPhone working smoothly.
I hope this works for you all guys. It worked for me.
1. Delete all Photos/Videos from Camera Roll of your iPhone , which are not clicked through iPhone camera. (Delete photos/images which are saved through MMS/emails/snapshots)
Path- Your iphone Home Screen> Photos> Camera Roll
2. Delete all Photo/Image/Camera related apps which you have downloaded through itunes on your iPhone
3. Switch Off and restart your iphone
4. Take a fresh photo through iPhone.
Path- Your iphone Home Screen> Camera> Tab camera icon
5. Connect your iPhone to Computer through USB.
BINGO!.. Your iPhone should connect with beep.
OPPS!.. If it is still not connected follow below steps.
6. Connect iPhone to Computer
Activate your internet connections. (You need to have internet Connection)
Go to My Computer
Right Click on My Computer> Manage> Device Manager (on Left hand side)> Imaging Devices (On Right hand side)> Apple iPhone (Right Click)> Properties> Driver (Upper Tab)> Update Driver> Ok
BINGO!.. Your iPhone should connect with beep.
OPPS!..If it is still not connected follow below steps.
7. Go to Control Panel and uninstall these Programs:
Path- Start> Control Panel> Add or Remove Programs>
A) Apple Application Support
B) Apple Mobile Device Support
C) Apple Software Update
D) Bonjour
E) iTunes
F) Quick Time
8. (Your have to make sure all hidden files are visible. Follow this link and follow instructions as per your operating system http://www.bleepingcomputer.com/tutorials/tutorial62.html)
Delete following files:
Path- My Computer> Local Drive C:> Program Files
a) Apple Software Update
b) Bonjour
c) Common Files> Apple (Delete Apple file ONLY)
d) iPod
e) iTunes
f) Quick Times
(Note: Some of the files may not be there because you have uninstalled Programs through Control Panel)
Path- My Computer> Local Drive C:> Documents and Settings> Your Primary User(Administrator)> My Documents> My Music
Delete following files:
a) iTunes
Path- My Computer> Local Drive C:> Documents and Settings> All Users
Delete following files in C Drive
a) Apple
b) Apple Computer
Path- My Computer> Local Drive C:> Documents and Settings> Your Primary User(Administrator)> Application Data
Delete following files:
a) Apple Computer
Path- My Computer> Local Drive C:> Documents and Settings> Your Primary User(Administrator)> Local Settings> Application Data
Delete following files:
a) Apple
b) Apple Computer
9. Restart your Computer
10. (DO NOT Install iTunes)
Connect Your iPhone to Computer
BINGO!.. Your iPhone should connect with beep.
Now you can install new version of iTunes and then start using your iPhone
haha oh man, thats horrible how long that list is to try and fix a problem that shouldn’t be happening
i actually love you
thanks soooo much , i had the same problem ans thanks to you my iphone has been saved !! thanks again
haha , meant to put ‘and’ instead of ‘ans’
I’m pretty sure that it isn’t a power issue. I have a jailbroken device and I am getting the error when I use the USB cable, but also when I try to sync via wi-fi
Thanks so much. I was at a total loss at to what to do with my iPhone. I was so surprised that changing the port would make all the difference!
nice dude thanks ….. switched ports and boom it worked
thanks broooooooooooo !!! wohooooooo its really worked as i had turned iphone off /on then connected to itunes
……… hope more bests from you guy:,) .thumbs up !!!
نفس الى بتجيلى والله ياحج مع انى لسه منزل النسخه جديد بس مش عارف ايه اما اشوف ياعم الحاجه الدنيا ايه
thank you so much i have been trying to fix this for dayss!! i just changed the port and then it worked! haha such a simple solution. what i used to do was to install and then reinstall it, too much a fuss.. THANKS alot again!!
JUST TURN ON AND OFF
JUST TURN ON AND OFF
JUST TURN ON AND OFF
JUST TURN ON AND OFF
Same as Cimba:
“I got this error # in Windows, battery charge and turning the iPhone on and off seems to do the trick, thanks!”