Fixing the “Unable to Verify Update” Error in iOS

Nov 15, 2013 - 10 Comments

Unable to Verify Update error message on iPhone

It seems that an “Unable to Verify Update” error message arrives at random for some users with just about every single iOS software update, perhaps unsurprisingly, the problem has resurfaced for some when trying to download and install the recent 7.0.4 update. The error seems to be exclusive to using OTA (Over-The-Air) updates, and sometimes it reports an improper iOS version as being available, or tell you that an update “failed verification because you are no longer connected to the Internet” – despite having an active entirely functioning wi-fi connection. If you happen to encounter this error when trying to download and install any iOS update, you’ll be able to fix it in a minute or two using one of these two tips.

1: Kill the Settings App & Relaunch

Before anything else, try just simply quitting out of the Settings app and reopening it. Quitting apps in iOS 7 is done with a simple gesture trick:

  • Double-tap the Home button to bring about the multitasking screen
  • Navigate to “Settings” then swipe up on the Settings app to send it off the screen, thereby quitting
  • Go back to the home screen, relaunch Settings, and try to download the update again

Update downloading and installing now? Good, just killing and relaunching Settings will resolve the issue for many users.

If you still see the “Unable to verify update” error message, or you get the “no longer connected to the internet” error, you will probably have to reset your network settings to resolve the problem, which we’ll cover next.

2: Reset Network Settings & Reboot

If killing Settings didn’t fix the problem, you’ll need to trash network settings, which also restarts the iOS device in the process. This isn’t a big deal, but it does require you to re-enter wi-fi passwords, so jot them down down beforehand if that’s a problem:

  • Open Settings and go to “General” followed by “Reset”
  • Choose “Reset Network Settings” and tap the red text to confirm the reset – this will trash the network configuration and restart iOS
  • Reset the Network Settings in iOS

  • When booted back to the home screen, reconnect to a Wi-Fi network through settings
  • Install the iOS update as usual

A peculiar bug and error, but one of these two tricks should resolve it quickly enough.

Having encountered this twice earlier when updating an iPhone 4S and iPhone 4 to the latest release with OTA, iOS erroneously reported an older iOS version available as being the update available, and then, unsurprisingly, refused to install that improper update with the aforementioned “Unable to Verify Update” error, claiming the perfectly working internet connection wasn’t connected.

Fix the Unable to Verify Update error for iOS

The solution in this specific instance was to reset network settings, total elapsed time from problem to resolution was about 3 minutes. Not too shabby, and certainly beats some of the more complicated troubleshooting tricks to resolve software update problems.

Users may be more likely to see this error if a user is on older version of iOS prior to the version immediately preceding the new release. In other words, if you’re on iOS 7.0.3, you may encounter this when trying to skip a version and update directly to iOS 7.0.5. Regardless, the solution remains the same. Enjoy your fresh iOS update!

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Posted by: Paul Horowitz in iPad, iPhone, Troubleshooting

10 Comments

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  1. John says:

    Unfortunately this fix didn’t work for me. Does anyone know what else I can try?

    Running 7.0.3, updating to 7.0.4.

    • tk says:

      You can try rebooting it but with the Network Reset that should happen automatically. The other option would be to install the update the old fashioned way with iTunes or manually through iTunes and IPSW

  2. Patrick says:

    I switched off WiFi and it verified fine over 3G.

  3. Howard Brazee says:

    Before running any upgrade on my Mac (which is how I upgrade my IOS), I run the utility “caffeine”, which turns off screen savers and power savers. Otherwise, the download fails.

  4. Vin says:

    The first reseting the network connections is a complete waste of time. I did not do that, but instead turned the device off and back on. Then under settings it showed IOS 7.0.4 which I selected and it successfully installed. It is likely the verification of 7.0.3 is failing due to 7.0.4 being available.

  5. Jonnathan says:

    I had that error too, because i was connecting to internet using proxy,
    i just disabled WI-FI, and changed to cellular data (3G), and the update verification was successful.

    Hope it helps.

  6. Simon says:

    This worked for me, thanks heaps

  7. Amanda says:

    Hey guys I’ve tried everything you said.. first i tried to exit the settings,reset network,use 3g,turn off phone,use over itunes BUT IT FAILED! :(

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