Disable Carrier IQ on iPhone, iPad, & iPod touch

Dec 1, 2011 - 3 Comments

Disable Carrier IQ on iPhone If you’ve been following the Carrier IQ brouhaha and ensuing fallout, you might be interested to know that it’s very easy to disable the Carrier IQ service, logging, and reporting on iPhone or any other iOS device:

  • Tap on “Settings”
  • Go to “General” and tap on “About”
  • Tap on “Diagnostics and Usage”
  • Tap on “Don’t Send”

If this was already disabled for battery saving purposes or whatever other reason, you should have nothing to worry about, if not, then this should prevent Carrier IQ from sending any data over to Apple.

For some background here, Carrier IQ is network diagnostic software that some cellular carriers have been installing on smartphones and tablets. Going beyond just gathering network diagnostics, Carrier IQ was found on some Android phones to be gathering personal and private information, including phone call logs, text message content, and even encrypted web searches, or, put simply, it’s a substantial invasion of personal privacy. Later, renowned iOS hacker chpwn found references to Carrier IQ in some versions of iOS, but it isn’t nearly as nefarious as what was discovered on Android, doesn’t track nearly as much personal information, and thankfully, it’s much easier to disable.

Keep in mind that Apple also told WSJ’s AllThingsD that they stopped supporting the feature in iOS 5 for most of their products, saying the following:

“We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.”

We should expect an update to iOS in the near future to address this on any remaining devices.


Related articles:

Posted by: Matt Chan in iPad, iPhone, News, Security, Tips & Tricks


» Comments RSS Feed

  1. iGnome says:

    I have a 3GS on 4.33 and I don’t seem to have a ‘diagnostics and usage’ sub menu under ‘About’. Any info for me please?

  2. Zoom says:

    Now, how do we know that the iphone’s don’t-send-button actually does what it says? At least – how do we know if a complete record isn’t sent should you accidentally open up for a second or two?

  3. Mike says:

    Much ado about nothing, Apple was barely using Carrier IQ and made that abundantly clear.

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