FaceTime Hanging Up & Disconnecting Randomly on iPhone or iPad? Here’s the Fix

Aug 26, 2020 - 2 Comments

FaceTime

Some iPhone and iPad users may occasionally run into a frustrating issue where FaceTime calls keep hanging up, dropping connections, disconnecting, or otherwise failing, usually after being on a successful FaceTime call for a few seconds.

If you’re experiencing issues with FaceTime dropping calls, random disconnections, and hang ups, then read on to help troubleshoot the problem on iPhone, iPad, and iPod touch.

How to Fix FaceTime Hanging Up & Disconnecting on iPhone and iPad

Regardless of which iPhone or iPad model you have, the following tips should help to resolve problems where FaceTime calls keep hanging up and disconnecting or dropping.

1: Check Network Connectivity

The first thing you’ll want to do is make sure your wi-fi network or cellular connection is performing and online. Sometimes a heavily constrained network will not be able to maintain FaceTime video calls, and those type of bandwidth issues may get worse with FaceTime group chat where there are multiple concurrent streams going on.

Regardless, make sure the iPhone or iPad is connected to wi-fi or a cellular network, and that the connection is online, and working at a suitable speed.

2: Reset Network Settings on the Device

The most common resolution to FaceTime hanging up randomly is to reset the network settings on iPhone or iPad. This is fairly easy to do:

  1. Go to “Settings” then to “General” and to “About”
  2. Go to “Reset” then choose “Reset Network Settings”
  3. Confirm that you want to reset network settings (this will lose all stored network customizations, wi-fi passwords, etc)
  4. How to reset network settings on iPhone or iPad

After the network settings have been reset and the device is back online again, try initiating another FaceTime call, it should work fine.

It’s worth remembering that resetting network settings on the device is a common troubleshooting trick with many networking related issues, and though it’s annoying to lose some custom settings to network stuff like DNS or wi-fi network preferences, it often resolves connection problems.

3: Reboot the iPhone or iPad

Sometimes simply turning the iPhone or iPad off and back on again will resolve issues like this, and it’s easy to do.

You can do a soft restart (turning the device off, then back on again), or a hard restart (forcing the device to restart), both should have the same effect on this issue. How to perform restarts depends on the device model.

For forced restarts, you can learn how to do this with iPhone 11, 11 Pro, iPhone 11 Pro Max, iPhone SE (2020 models and later), iPhone XS, XR, and XS Max, iPhone X, iPhone 8 and iPhone 8 plus, iPhone 7 and iPhone 7 plus, iPad Pro, and all iPhone or iPad with clickable Home buttons.

Rebooting and network resets also can help with
FaceTime getting stuck on “Connecting” but then failing to start a call successfully, which sometimes appears to happen with the call dropping issue.

4: Watch for Heat

If iPhone or iPad is overheating, performance suffers until eventually the device cools itself down, or in more extreme scenarios (say outside in the sun, or in a hot sauna), the device shows a temperature warning and must cool down before it can be used again.

FaceTime is a fairly CPU intensive activity and it can cause iPhone or iPad to warm up a bit. Usually this is without an issue, but if there is a case on the device that restricts cooling, plus the device is in a hot environment, it may be a heat related issue that causes performance to suffer and gives the illusion that the FaceTime call is stuttering, dropping, or failing.

If the iPhone is very hot to the touch, pull the device out of it’s case, let it cool down a bit, then try making a FaceTime video call again.

Did these solutions resolve the issue where FaceTime was disconnecting at random, dropping, or hanging up calls? Did you find another solution? Let us know your experiences and thoughts in the comments.

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Posted by: Paul Horowitz in iPad, iPhone, Tips & Tricks, Troubleshooting

2 Comments

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  1. Maddie says:

    Thanks for this tip!
    I just reset Network Settings for all our iPhones, iPads & Macs. So far, so good –actually, better.

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