Troubleshooting

One of the definitive ways for an average user to determine if their Mac has a hardware problem is to run Apple Hardware Test or Apple Diagnostics, which is what we’re going to show you how to do in this tutorial. Yes, most Mac users will experience plenty of years of trouble-free computing, but sometimes … Read More

You can remove a device from the devices list on an iCloud account by using the Settings app in iOS. This can be helpful if you have gifted or sold an iPhone, iPad, iPod touch, Mac, or Apple Watch, already removed iCloud from that device, and now you no longer want to have that device … Read More

Installing an iOS beta onto an iPhone or iPad places an iOS Beta Software Profile certificate onto the device, which allows that hardware to receive new iOS beta builds through Software Update. If you decide you no longer want a specific device to receive beta updates however, you’ll want to remove the iOS beta profile … Read More

A number of Mac users have discovered that their computers are freezing at random after updating their computers to OS X 10.11.4 and sometimes with OS X 10.11.5 as well. The problem is rather annoying as the Mac becomes entirely unresponsive and requires a forced reboot intervention, though disabling WebGL in Safari seems to help … Read More

Have you ever discovered your iPhone to suddenly be black and white display? If this has happened to you, then seemingly out of the blue, the iPhone screen is no longer showing color, and instead everything is stuck in black and white mode. This is fairly unusual circumstance, but it can happen, and I recently … Read More

As we mentioned months ago, some unlucky Mac users have been experiencing random frequent system freezes since updating to OS X 10.11.4 and/or OS X 10.11.5. The problem is not a subtle one and you’re already well aware if it impacts you; at random, the entire Mac freezes up and becomes unresponsive requiring a forced … Read More

Most users are best served by sticking with the recently released iOS 9.3.2 update, which offers a variety of improvements, bug fixes, and feature enhancements. Nonetheless, a select group of users have had specific problems with iOS 9.3.2, like some iPad Pro owners who are experiencing crashes and other frustrating behavior, and thus impacted users … Read More

The latest version of iTunes has re-added the sidebar and made some other user interface changes designed to make using the app a bit easier to navigate. Most of the changes are welcome to iTunes, but one of the more unnecessarily difficult tasks remains selecting an iOS device in the iTunes app itself.

Connecting to wireless networks is pretty much mandatory these days, particularly now that most Macs only have wi-fi cards and no built-in ethernet, and so it can be incredibly frustrating to be unable to join a wi-fi network. Typically when you can’t connect to a particular wi-fi router on a Mac, you’ll see the error … Read More

When an iPhone user sends a text message to a non-iPhone user like an Android phone, the message is sent through SMS, as is indicated by a green message bubble. Sending text messages by SMS is also the fallback when an iMessage doesn’t send for whatever reason. Typically transmitting an SMS text message is very … Read More

Rarely, Mac users may notice their clock is displaying the wrong system time. This typically occurs after a Mac has been shut down for an extended amount of time and hasn’t connected to the internet in a while, but it can also happen with traveling across date lines, between regions with daylight savings time observations, … Read More

It’s often only a matter of time before Mac users wind up seeing the dreaded “startup disk almost full” warning message in Mac OS X, which often leads to a frantic dash around the Downloads folder as users trash unnecessary files to attempt to free up disk space. While there’s nothing wrong with going on … Read More

iPhone and iPad owners who regularly receive emails from Windows-based users may find ‘winmail.dat’ files attached to the email messages, a file type which Mail.app can struggle to identify or open. Since winmail.dat files can be anything from a simple styled rich text email, to a calendar invite, vcf contact card, or even a legitimate … Read More

Many Mac Mail users who send and receive emails with their Windows counterparts using a mail client like Outlook or Microsoft Exchange will discover a “winmail.dat” file attached to those emails. If you try to open a winmail.dat file on Mac OS X, you’ll usually find there is nothing available to open the attachment, or … Read More

Many Mac users will download package files of combo updates or other software in order to install them on multiple computers, thereby avoiding updating with the Mac App Store. This is particularly common with Mac systems administrators, where it makes more sense to download a single package update or installer once and distribute it over … Read More

A large number of iPhone and iPad users are having problems with links not working in Safari, Mail, or Messages after updating their devices to iOS 9.3, and in some cases with iOS 9.2.1 as well. In the worst situations, not only do tapping on links not work, but the Safari browser actually crashes when … Read More

Apple has released a new patched build of iOS 9.3 for users impacted by the Activation Error bug and presumably some of the other problems impacting some iOS 9.3 devices. The version remains as iOS 9.3 but includes a new build number, arriving as 13E237, and is available for older devices, including iPad 2, iPad … Read More

While most Mac users have been able to update to OS X 10.11.4 without an issue, some users are experiencing a few particularly frustrating issues with the update. The most common issues are; Mac apps are unable to launch and the apps report they are damaged, Mac application icons show as generic and are unable … Read More