Troubleshooting

Some iPhone and iPad users have discovered their devices keep asking them repeatedly for their Apple ID to be verified with a password. If you have this issue, this Apple ID password verification pop-up appears at random but frequently, and you’ll see it appear anytime you reboot the device on the lock screen, and often … Read More

Many users have notice that Safari on the Mac (and some on iOS) has trouble opening t.co short links coming from Twitter, both in the Twitter app and for Twitter on the web (by the way, you should follow us there). While not all Mac OS X and iOS users experience this issue, those who … Read More

Some users have noticed that Safari hangs unexpectedly when attempting to type a search or URL into the address bar. This is usually a temporary disruption, and after a moment or few the text entry begins again within the Safari address bar as the address bar populates with smart search data and search results from … Read More

Advanced Mac users may find it necessary to view or directly manipulate firmware variables found within NVRAM on the computer. Typically the NVRAM contains specific system data about things like the system audio level, startup disk details, an active user name, screen backlighting and resolution, and other technical details. While most users have no business … Read More

Bluetooth allows wireless devices like keyboards, mouse, speakers, trackpads to be used with the Mac, and while they usually work just fine, sometimes specific Bluetooth difficulties can arise and be very frustrating to troubleshoot. Maybe it’s a persistently disconnecting device, maybe it’s a device that refuses to acknowledge a specific Mac or vice versa. Sometimes … Read More

Using AirDrop is one of the easier ways to share files between Macs since its debut some time ago in OS X, but many Mac users have discovered that new Macs can’t seem to find old Macs with AirDrop, and older Macs with older versions of OS X can’t seem to locate new Macs with … Read More

For iCloud users with automatic backups configured, the iPhone, iPad, or iPod touch will backup to iCloud every evening when connected to wi-fi. This usually goes without a hitch, but sometimes you may check the iCloud Backup settings to discover a vague message stating “The last backup could not be completed.” You may also see … Read More

Some Mac users have discovered they are unable to open some applications downloaded from the Mac App Store. When attempting to open an impacted app in Mac OS, a message stating “Name.app is damaged and can’t be opened. Delete Name.app and download it again from the App Store.” Another variation is a pop-up window appearing … Read More

One of the most frightening iTunes messages an iPhone, iPad, or iPod user may see when they connect a device to a computer is the “The iPhone (Name) is synced with another iTunes Library on (Computer). Do you want to erase this iPhone and sync with this iTunes Library?” message, which gives you two options, … Read More

Spotlight is the lightning fast search engine built into the Mac, but some users may have noticed that once Spotlight has been summoned and a file search query is beginning to be typed, OS X freezes up, stalls, and beachballs for anywhere from 10-30 seconds for seemingly no apparent reason. If you’re in a quiet … Read More

Though Apple has largely resolved the wi-fi issues that persisted in some Macs with prior OS X releases, some users with OS X El Capitan may encounter wireless networking issues after updating to the latest OS X release. Typically the wi-fi problems are in the form of dropping connections or strangely slow speeds, and the … Read More

Mac users are likely familiar with the process of using display calibration to get the best color and picture quality for a specific monitor or screen used with a computer, and to get the most out of the calibrator tool you’ll want to run the utility in Expert Mode. While Expert Mode used to be … Read More

A handful of iPhone users have discovered their Camera app icon has gone missing after updating iOS to the latest version. Why the Camera mysteriously disappears after updating iOS isn’t always clear, but it’s typically an easy fix using one of the methods outlined below.

Some Mac users who have been trying to use Split View in Mac OS X have discovered the feature isn’t working for them, and they are not able to place two full screen apps side-by-side into Split View. The inability to use Split View is typically because the user has upgraded Mac OS X from … Read More

Some iPhone 6s and iPhone 6s Plus users have noticed their devices touch screen becomes unresponsive. The unresponsive frozen touchscreen seems to happen at random, and also commonly when the device is freshly unlocked from the locked screen, either with a pass code or through Touch ID. The unresponsive touch issue is not subtle, as … Read More

While some users are having trouble with cellular data not working at all in iOS 9 with certain apps, another set of iPhone users are experiencing the opposite problem, with excessive mobile data consumption after updating their iPhones to iOS 9. Given that most users don’t have unlimited data plans, heavy cellular data usage can … Read More

A number of iPhone and iPad users have discovered cellular data usage is failing to work after updating to iOS 9. The cellular data problem is typically manifested in a few ways; either an outright failure to transmit any data or access the internet whatsoever when the iPhone or iPad is connected to a cellular … Read More

Have you ever checked for an iOS update and discovered the wrong version is showing up to install? Typically this happens when a new iOS update version becomes available, but the Software Update section of the iOS Settings app displays an older now outdated version as available to install on the iPhone, iPad, or iPod … Read More