Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Improve Diablo 3 Performance in Mac OS X

Jun 1, 2012 - 13 Comments
Improve Diablo 3 Performance in Mac OS X

Diablo 3 system requirements are fairly lenient but as many Mac users have discovered, performance on some computers just isn’t that great. Even some of the newest Macs with the best GPU’s are experiencing performance issues. The good news is that Blizzard is on the case and actively working on patches to address many of … Read More

Save High Resolution Images from Safari on iPad 3 Despite Downsampling

May 28, 2012 - Leave a Comment
iPad 3 Safari downsamples high resolution images but you can save high quality pictures anyway

Have you ever noticed that some very high resolution images are downsampled when viewed on the iPad 3 in Safari? With certain image file types, high resolution pictures that are larger than 1700×1400 or so will be shrunk down and not display at any greater resolution within Safari, not even sizing up to the native … Read More

Check Hard Drive Health of a Mac with Disk Utility

May 24, 2012 - 27 Comments
Check Hard Drive health of a Mac with OS X Disk Utility

It’s a good idea to check the hard drive health of a Mac as part of a periodic maintenance routine. Doing this is extremely easy with Disk Utility, and we’ll cover exactly how to verify hard disks, how to repair them, and what to do if you encounter any issues or errors in the process. … Read More

Not Enough Storage for iCloud Backup from iOS? Here Are 2 Solutions

May 21, 2012 - 17 Comments
Not Enough Storage message from iCloud backup

Running out of iCloud backup capacity happens quick whether you have a single iPhone or a handful of iOS devices. You’ll know this has happened because you get a friendly popup informing you of “Not Enough Storage” and that the automatic backup can not occur as a result. So what to do? There’s really two … Read More

Consultant’s Canary is the Ultimate Troubleshooting Aid for Mac OS X

May 21, 2012 - 5 Comments
Consultants Canary for Mac OS X

Troubleshooting computer problems is never particularly fun, and with so many potential third party add-ons, plugins, extensions, scripts, and whatever else is buried into OS X, how are you supposed to find everything to help determine what’s causing an issue? You need Consultant’s Canary, because whether you’re troubleshooting your own Mac or someone else’s, it’s … Read More

Quick Fix for iOS 5.1.1 Battery Life Problems

May 17, 2012 - 32 Comments
iOS battery life

iOS updates can come with some unexpected surprises regarding battery life and iOS 5.1.1 isn’t much different. While there are a fair amount of reports of positive battery improvements not all of us were so lucky, the battery life on my iPad 3 absolutely tanked after updating to iOS 5.1.1. After rebooting several times and … Read More

Disable Automatic Termination of Apps in Mac OS X

May 15, 2012 - 24 Comments
Disable Automatic Termination of Apps in Mac OS X

Automatic termination is a feature of macOS since OS X Lion that comes from the realm of iOS, the idea is that after an app is unused for a period of time and becomes inactive, it will automatically terminate to free up resources for other tasks. With the help of the new auto-save feature, the … Read More

How to Disable the iTunes Backup For iOS Devices Completely

May 15, 2012 - 12 Comments

Anytime an iOS device is connected to a computer it will sync and backup the device, and though the syncing process can be annoying sometimes, the backup process should be considered crucial so that you always have a way to restore your iPhone, iPad, or iPod should anything go wrong. With that said, there are … Read More

Prevent Beachballs & Slow Downs in Mac OS X When External Hard Drive is Attached

May 14, 2012 - 21 Comments
Disable Sleep Hard disk when possible to prevent drive access slow downs

Many Mac users have an external hard disk for Time Machine backups or other media storage purposes, and if you leave it connected to the Mac all the time you’ve probably noticed an annoying side effect: the drive will spin down when it’s not in use, only to be spun up again unnecessarily at random … Read More

See What Files & Ports an Application is Using with Activity Monitor

May 5, 2012 - 2 Comments
See Open Files and Ports of a process with Activity Monitor

The OS X task management tool Activity Monitor includes an excellent and little known feature that lets you see precisely what files, ports, and IP’s are being interacted with by any single process or application. Here is how to use it: Launch Activity Monitor, found in /Applications/Utilities/ Double-click on the process or application name you … Read More

Enable Smooth Scrolling in Firefox to Dramatically Improve Web Browsing

Apr 29, 2012 - 22 Comments
Enable Smooth Scrolling in Firefox for OS X

Firefox is a great web browser but it has a few quirks that make it a less than ideal browser for OS X Lion and Mountain Lion users. A major issue is scrolling performance, which can stutter or appear slow and clunky, it’s noticeable enough that certainly anyone who has used Firefox in Mac OS … Read More

Temporarily Disable Login Items in Mac OS X

Apr 27, 2012 - 1 Comment
Temporarily Disable Login Items in Mac OS X

Login Items are applications and helpers that launch immediately when a user logs in to Mac OS X. These apps and utilities are easily adjusted and managed in system preferences on a user level, but you can also temporarily disable them on a per-boot and per-login basis if need be. To stop the automatic login … Read More

4 Tips to Speed Up Reboot & Start Up Time in Mac OS X

Apr 25, 2012 - 16 Comments
Disable App and Window Resume to boot faster

Does your Mac feel like it takes forever to boot up when you turn it on? Does your Mac seemingly take forever to reboot? If your Mac is feeling sluggish when booting or starting up Mac OS X it’s probably a result of a few things. This walkthrough will address how to speed up reboot … Read More

Stop iOS Asking to “Verify iCloud Password”

Apr 20, 2012 - 6 Comments
Verify iCloud Password message on iPhone

Many iPad, iPhone, and iPod touch users are annoyed with a constant message asking to “Verify iCloud Password: iCloud Backup requires that you verify your password.”, the popup dialog shows up randomly but most often when unlocking a device after periods of inactivity. Clicking OK and entering the password makes it go away for the … Read More

Restore Accidentally Deleted Apps on iPhone & iPad

Apr 19, 2012 - 101 Comments
App Store

Don’t freak out if you or someone you know accidentally deleted an app from an iPhone or iPad, because they can be easily redownloaded and restored at anytime through either of these simple processes.

How to Recover Hard Disk Space on Mac with OmniDiskSweeper

Apr 19, 2012 - 4 Comments
OmniDiskSweeper for Mac OS X

Running out of disk space is no fun and Mac users with smaller drives need to be particularly aware of available disk space. The Mac OS X Finder Search feature can be used to find large files but if you’re really serious about managing disk space and tracking down unnecessary large files and folders, you … Read More

Force iOS Devices to Recalculate “Other” Capacity in iTunes

Apr 12, 2012 - 35 Comments
iTunes Other Capacity

The “Other” capacity in iTunes is supposed to estimate the size of system software, contacts, Messages data, and things that are not listed elsewhere in the labeled capacities list of storage on an iOS device. Sometimes other data will become mislabeled or misappropriated to the “Other” category, and suddenly it’s reported as being much larger … Read More

How to Check for the Flashback Trojan in Mac OS X

Apr 5, 2012 - 35 Comments
Check for Flashback Trojan

Update: Apple has released a Java software update that includes automatic detection and Flashback removal ability. Go to “Software Update” from the  Apple menu to download that update and automatically remove the trojan if you happen to have it on your Mac. Trojans and viruses are generally something Mac users don’t have to worry … Read More

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