Troubleshooting

Many users who have upgraded to iOS 5 have noticed decreased battery life, the problem seems to effect iPhone and iPad users the worst, but some iPod touch users have noticed battery reductions as well. Even without heavy usage and when a device is in standby mode, the battery seem to drain much quicker than … Read More

While many users have reported trouble free updates to iOS, others are running into a variety of errors in the process. One of the more common is “Error 3200” or “Error 3002”, the fix for that is fairly simple and we’ve already covered it but nonetheless the error has plagued enough users for it to … Read More

A fair amount of users have ran into “Error 3002” and “Error 3200” during the iOS update process with iTunes. It’s not entirely clear what’s causing this, but we have provided a solution that should work for both Mac and Windows users to resolve the error message so that you can update your iPhone, iPad, … Read More

My MacBook Air 11″ has been creaking a lot lately when I pick it up, the noise has gradually increased and I finally discovered the reason why: loose screws. I’m not sure what caused the screws to become loose, but I do bring my MacBook Air almost everywhere with me so this could be a … Read More

The iWork suite under Mac OS X 10.7 includes a rather peculiar default option that backs up every files prior version that you are working on, as a separate file in the same folder. Instead of the backups only being accessible from Versions, this spills out into the Finder, where a file called “Document.pages” will … Read More

Can’t turn on your MacBook Pro or Air’s keyboard backlighting? No it’s probably not broken, it’s most likely the light sensor. If the ambient light sensor on MacBook Pro and MacBook Air models detects too much light, the keyboard illumination will disable itself and refuse to turn on, showing the above locked image instead. You … Read More

We recently showed you how to delete iTunes and uninstall iTunes from Mac OS X, which is typically done for the purposes of downgrading iTunes to a previous version. If you’ve done this and you are now encountering an error about “iTunes Library.itl” not being readable due to it’s creation by a newer version of … Read More

A new addition to Safari 5.1 in Mac OS X 10.7 is that web pages auto-refresh if they are left inactive for a period of time. The feature can seem unnecessary and even annoying, but there’s no clear preference option to disable reloading of pages. Thankfully, Stormcloud (via DaringFireball) shows us how to stop this … Read More

A fair amount of users are reporting that upgrading Mac OS X has caused their Macs to run hotter in general and their fans to constantly engage, creating excessive and unusual fan noise. For users who have just performed an upgrade from 10.6, 10.7, or 10.8, this is usually because of Spotlight and the mdworker … Read More

There are a few ways to reset a password in Mac OS X 10.7 but both of those methods require reboots. This approach is different, it lets you change the password of the user currently logged into Mac OS X Lion, without knowing the user password, and without a reboot: Launch the Terminal, located in … Read More

If you dual boot Mac OS X 10.6 and 10.7 then you may have noticed that some apps installed in one OS don’t necessarily work in the other. Some of these are because of 10.7 Lion specific features or Rosetta, but others throw random errors that don’t make much sense. Case in point: Adobe Photoshop. … Read More

Rant time! Waking up this morning to 49 new emails from “Apple Support Communities Updates” was less than pleasant, especially considering I had already unsubscribed from all email notifications the night before – or so I thought. It turns out that you have to unsubscribe to email notifications from each individual thread that you are … Read More

Mac OS X Lion has changed how several helpful troubleshooting tools function, one being the reset password tool, and another is how Apple Hardware Test (AHT) mode works. Gone is AHT’s independent boot mode in favor of an internet based version that is dependent on Lion’s Internet Recovery instead. If you always have access to … Read More

One of several changes to newer versions of OS X is how resetting passwords is handled, previous versions of Mac OS X would have a password reset tool easily accessible from the Utilities menu but that isn’t available anymore, and for some added security you now must access a password reset tool through the command … Read More

Whether you made a Lion recovery drive with Apple’s Lion Recovery Disk Assistant Tool and you’re booting from that or you’re just relying on the Recovery HD partition, this technique works.

A fair amount of MacBook Pro 2010 (and some 2011) users are reporting stability issues with their NVIDIA 330M equipped Macs and Mac OS X 10.7 Lion, with problems including kernel panics, random system crashes, blank or black screens, inability to wake from sleep, external displays not working, and assorted other headaches. The Macs most … Read More

Many users who upgraded to Mac OS X Lion discovered that their Wi-Fi connections were dropping periodically for no apparent reason. We published a reasonably thorough walkthrough with tips on fixing OS X Lion’s wireless dropping issues and that’s a recommended starting point because most tips are easy and less complicated, but among those was … Read More

It’s unclear why, but the Mac App Store is running a lot slower in OS X Lion for some users, including myself. By slow I mean you’ll encounter nearly constant beachballs as you click from app to app, with the absolute worst offender being the main category sections. I’m assuming there is an underlying bug … Read More