Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Stop Google.com Redirecting to Local Country or Language Version of Google

Nov 22, 2011 - 46 Comments
Stop Google.com Redirecting to Another Countries Version of Google

Traveling abroad can quickly become frustrating when you attempt a search on Google.com and discover you are redirected to the local countries variant of Google, with the local language and all. This language redirect can happen when using a VPN or proxy as well. While this is convenient for things like local search and Maps, … Read More

iTunes Match Icons Explained

Nov 22, 2011 - Leave a Comment
iTunes Match icons explained

If you signed up for iTunes Match and you’re seeing some peculiar icons in your music library alongside track names, don’t miss this chart put together by Apple that explains what each icon means, helping you troubleshoot the problem. The icons include: Cloud with a slash through it – ineligible for iTunes Match X’ed out … Read More

Remove the Old MobileMe Menubar Icon After Switching to iCloud

Nov 18, 2011 - 4 Comments
Get rid of the old MobileMe icon

After you’ve made the transition to iCloud from MobileMe, the option to remove the old and now obsolete MobileMe menu bar icon disappears. It’s easy to get rid of though, as Tony R shows us in this tip he sent in: Hold down the Command key and click and hold on the old MobileMe icon, … Read More

How to Repair User Permissions in Mac OS X

Nov 15, 2011 - 72 Comments
Use Disk Utility to erase free space on a Mac hard drive

In modern versions of Mac OS X, repairing permissions from the Disk Utility app doesn’t repair the users file permissions, oddly this has to be done separately on a per-user basis. If you’re running into problems with Spotlight not finding documents or folders, or if you’re having other issues that can usually be fixed with … Read More

iPhone or iPad Running Slow After Installing iOS 5? Here’s How to Fix the Speed

Nov 15, 2011 - 41 Comments
iPhone, iPad, and iPod

If your iPad or iPhone is running slow after updating to iOS 5 you’re not alone, for many the update has made their device feel sluggish, with taps taking longer to register, stalls between swipes, and just a general noticeable decrease in performance. This seems to effect all iOS devices too, indicating it’s not necessarily … Read More

iOS OTA Updates Not Working? Here’s How to Fix Them

Nov 10, 2011 - 10 Comments
iOS OTA update

Over-the-Air (OTA) updates are one of the better refinements to iOS as part of the whole “post-PC” thing, they bring delta software updates directly to your devices, making for quicker updates and using less bandwidth (a delta update means only the differences between the iOS versions are sent, preventing a much larger package from being … Read More

Still Having Lion Wi-Fi Problems? This Solution Works

Nov 6, 2011 - 240 Comments
Renew DHCP in Mac OS X Lion

We’ve published a variety of fixes for wireless connections dropping in Lion, and even a keepalive script that helps many users maintain a connection in some of the stubborn cases, but some Mac OS X Lion users continue to have problems with their internet connection failing. After diagnosing another MacBook with wireless stability problems post-Lion, … Read More

Yes, iPhone Changes Automatically for Daylight Savings Time

Nov 5, 2011 - 70 Comments
iPhone Clock

We’ve received quite a few questions about the iPhone’s clock and if it will update automatically for Daylight Savings Time, the answer is: Yes, the iPhone automatically changes time to be correct with your time zone. So does the iPad, iPod touch, and Mac OS X. You do not need to change the time manually, … Read More

Kill Google Chrome Tabs and Windows with Task Manager

Nov 4, 2011 - 4 Comments
The Chrome Task Manager

Google Chrome has a built-in Task Manager tool that lets you kill individual tabs, windows, plugins, and even extensions. This is extraordinarily helpful if you encounter a page that gets tied up, beach balls, or can’t be closed due to any number of errors. For those of us who live centered around the web, this … Read More

Fix “This device isn’t eligible for the requested build” Error in iTunes When Updating iOS

Nov 3, 2011 - 100 Comments
iTunes

If you’re trying to update iOS to the latest version on an iPhone, iPad, or iPod touch and you get an error in iTunes saying: The iOS Device “Device Name” could not be updated. This device isn’t eligible for the requested build. You’re most likely encountering one the following problems: either you are using an … Read More

How to Check For an LG Display in a MacBook Air and Make it Look Better

Oct 30, 2011 - 37 Comments
Select MacBook Air custom display profile

If you have a newer MacBook Air you should pay attention. Some of the MacBook Airs are shipping with Samsung displays, and some are shipping with LG displays, both are quality displays, but the LG’s default color profile is lighter and a bit flat. Most users probably won’t notice this, but if you sit a … Read More

iPhone 4S Battery Life Sucks? Try Disabling Location Services

Oct 28, 2011 - 25 Comments
Save iPhone 4S battery life

We’ve covered a handful of tips to increase battery life in iOS 5 and even for the new iPhone 4S, but nonetheless the complaints about battery drain are still piling up. The culprit for the 4S is almost always Location Services, and all you need to do is disable a few things: Tap on “Settings” … Read More

How to Manually Update or Restore iOS 5

Oct 27, 2011 - 45 Comments
Manual iOS 5 update or restore

Despite the relative ease of updating to iOS 5 through iTunes either directly or by IPSW, some users are still reporting problems. In some cases this is user caused (error 3194 is easy to fix as is error 3200 & 3002), but if you’re continuing to have issues it could be related to a firewall … Read More

iTunes “Other” Capacity Taking Up Tons of Space? Here’s a Fix for iPhone & iPad

Oct 18, 2011 - 231 Comments
iTunes Other Capacity

Back on the topic of iOS disk usage, we have several solutions to that persistently annoying “Other” space you see in iTunes, which sometimes can take up huge amounts of space that are seemingly impossible to recover. We will show you exactly how to get your “Other” space back from an iPhone, iPad, or iPod … Read More

Battery Life of iPhone 4S Draining Too Fast? Try Calibrating the Battery

Oct 17, 2011 - 64 Comments
battery life of iPhone 4 vs iPhone 4S

Some users are indicating the iPhone 4S battery isn’t lasting as long as expected, this comes alongside separate reports of iOS 5 battery life draining quicker than usual. While some of the 4S battery life complaints could be attributed to the aforementioned iOS 5 issues (most of which are easy to fix by adjusting settings), … Read More

iOS 5 Battery Life Worse? Fix Draining Battery Problems with these Tips

Oct 16, 2011 - 165 Comments
iOS 5 Battery Life Issues

Many users who have upgraded to iOS 5 have noticed decreased battery life, the problem seems to effect iPhone and iPad users the worst, but some iPod touch users have noticed battery reductions as well. Even without heavy usage and when a device is in standby mode, the battery seem to drain much quicker than … Read More

“Internal Error” or “Unknown Error” Occurred During iOS Install? Easy Fix!

Oct 12, 2011 - 24 Comments
Internal error during iOS 5 update

While many users have reported trouble free updates to iOS, others are running into a variety of errors in the process. One of the more common is “Error 3200” or “Error 3002”, the fix for that is fairly simple and we’ve already covered it but nonetheless the error has plagued enough users for it to … Read More

Fix Error 3002 & Error 3200 During iOS Update

Oct 12, 2011 - 126 Comments
Error 3002 fix

A fair amount of users have ran into “Error 3002” and “Error 3200” during the iOS update process with iTunes. It’s not entirely clear what’s causing this, but we have provided a solution that should work for both Mac and Windows users to resolve the error message so that you can update your iPhone, iPad, … Read More

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