Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Fix iChat Video Chat Freezes

Apr 23, 2009 - 3 Comments

I really enjoy videochatting with friends and family using iChat, so I was pretty frustrated when seemingly out of nowhere iChat video started freezing completely after a video chat session was initiated. I searched around a bit and noticed other people having the same problem and symptoms – iChat video freezes but iChat audio still … Read More

How to Scan a Windows Network for Conficker Virus from Mac OS X

Mar 31, 2009 - 5 Comments

Mac users are largely immune to the world of virus and trojans, but it’s not uncommon for you to be a Mac user in a LAN sea of Windows PC’s. The Conficker Virus is Windows only but it’s garnering a lot of attention, so if you’re on a Windows LAN at home, work, or school, … Read More

Kill a Frozen Program to Stop the Spinning Beachball in Mac OS X

May 3, 2007 - 25 Comments
Spinning beachball of death in Mac OS X

Frozen apps happen to the best of us for reasons we don’t always understand, and a Mac application can just suddenly become unresponsive and we see the spinning beachball of death (sometimes called SBOD for short). For those new to the Mac platform, getting around the spinning wait cursor might be confusing, so here’s two … Read More

How to Disable browser window auto-resizing in Firefox

Apr 11, 2007 - 10 Comments

Hate it when a web site resizes your browser window? In Firefox, you can stop that. While development etiquette has generally made web browsing a more pleasant experience over the years, removing such horrors as blinking text and the background midi. Unfortunately, there are a few annoyances still left on web sites, and one of … Read More

11 Startup Key Combinations for Intel Macs

Mar 6, 2007 - 19 Comments
Finder icon

This is a list of eleven startup key commands that every Intel Mac owner should make note of. From reseting your NVRAM, starting up in safe mode, booting your Mac from a CD or DVD, switching bootable volumes and drives on system start, to forcing media to eject from a superdrive, this list has you … Read More

Apple Releases a Helpful Mac Cheat Sheet for Keeping Track of Important Mac Info

Feb 27, 2007 - 2 Comments

If you’re new to the Mac, you’ll probably appreciate this handy tip; Apple has released a handy printable cheat sheet for Mac users to fill out with relevant system information, which can be very useful in the event of any trouble, for support, and for other reasons too.

Spotlight won’t work? Fix a broken Spotlight menu with these troubleshooting tips

Feb 15, 2007 - 122 Comments

Spotlight is probably the greatest feature to hit the Mac OS in years, once you get used to using it, going to a PC without it feels hopelessly inadequate. I use Spotlight for everything from launching applications, retrieving pictures, searching for old emails, literally just about everything. If you aren’t using Spotlight, you’re missing out. … Read More

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