Fix the “Cannot Connect to App Store” Error Message in the Mac App Store
If you’re trying to access the Mac App Store and you are getting the “Cannot Connect to App Store” error, you can typically resolve the issue with a few simple troubleshooting steps.
First, make sure the Mac in question is successfully connected to the internet (that may be a duh no brainer, but being disconnected is a surprisingly common reason to have the App Store be inaccessible). If you’re absolutely online in OS X and the App Store still throws the error message, proceed with the following troubleshooting fixes:
How to Fix the “Cannot Connect to App Store” Error Message in Mac OS X
- Relaunch Mac App Store – Try this first, this is usually enough to resolve the connection problem. Just quit and re-open the Mac App Store application.
- Logout & Login – You can logout of the Mac App Store by selecting “Log Out” from the ‘Store’ menu. Re-enter your credentials and log back in, and you should connect as usual
At this point, the Mac App Store should be accessible again.
If you’re still having problems connecting to the Mac App Store the store itself might actually be down, this happens from time to time when Apple is updating things. If you suspect this is to be the case, try connecting again in about an hour. Sometimes remote servers go down, that’s the nature of the internet, and if that’s the case, there’s nothing you can do other than wait to be able to reconnect and access the App Store, downloads, and updates again.
Have any other solutions or experiences resolving App Store connectivity issues in OS X? Let us know in the comments.