Fix iPhone Not Sending Picture Messages by Troubleshooting MMS & iMessage

Jul 30, 2016 - 3 Comments

Messages

Many iPhone users will send and receive picture messages through the Messages app, which arrive as iMessage if the recipient and sender is an iPhone user, or as MMS if the person is an Android or Windows phone user. Typically picture messages send without any issue, but if you are experiencing a problem where iPhone is not sending picture messages, read the steps below to resolve the difficulty in short order.


Note these steps are taken on the user end with your iPhone, if the recipients phone is having a problem, you’d have to have them follow the instructions separately. Picture messages will work across platform to and from iPhone, Android, Windows Phone, and other devices, assuming the necessary services and cellular mobile plan are available. If the phone or recipient has no data plan or service plan, the device will not be able to send or receive any pictures without a wi-fi connection.

Troubleshooting iPhone Not Sending Picture Messages

These steps apply to all iPhone models running all versions of iOS, it does not matter which device or version is running on the phone.

1: Confirm Cellular Data is Active, Wi-Fi On

To send pictures through iMessage, the iPhone must have an active cellular data plan or wi-fi connection.

  1. Go to the “Settings” app and then go to “Cellular”
  2. Be sure the “Cellular Data” toggle is switched to the ON position

Cellular data can be turned off if there is an active wi-fi connection instead, you can confirm that by swiping up from the bottom of the iPhone screen and tapping on the wi-fi icon to be sure a wireless connection is active and enabled.

2: Confirm MMS Enabled

MMS messaging is necessary to send media messages across platforms, you will want to be sure this is enabled if you’re having trouble sending image messages:

  • Go to “Settings” app and then to “Messages”
  • Be sure the “MMS Messaging” option is toggled to the ON position
  • Enable MMS Messaging

    MMS Messaging is mandatory if you wish to send and receive picture messages from any Android, Windows phone, Blackberry user, and also any iPhone user who is not using iMessage.

    3. Confirm iMessage is Enabled

    Using iMessage is how most iPhone users communicate with one another, you’ll want to be sure the feature is enabled if you’re on an iPhone. Some users disable iMessage, but it is not recommended to do so and the vast majority of iPhone owners should use the service to communicate:

    • Go to the Settings app and to “Messages”, then be sure that iMessage is set to the ON position

    Note if you see “iMessage waiting for activation” then you may want to toggle the service.

    iMessage waiting for activation

    Sometimes simply toggling iMessage off and back ON again can also remedy issues with iMessage.

    4. Reboot iPhone

    Rebooting the iPhone can often fix erroneous behavior and other simple troubles, including an inability to send photo messages with iPhone.

    • Hold the Power button and Home button concurrently until you see the Apple logo, usually about 10 seconds

    This forcibly reboots the iPhone which often fixes problems with message sending and other strange behavior in ioS.

    5. Reset Network Settings

    Sometimes resetting network settings in iOS is necessary to fix picture sending on iPhone if the image sending and receiving functionality is not working properly. This is easy to do and only takes a moment:

    1. Open the “Settings” app and go to “General” and then to “Reset”
    2. Choose “Reset Network Settings” and confirm you wish to do so

    Reset Network Settings on iPhone

    This will reset any remembered wi-fi connections as well as customizations to DNS and DHCP, so be prepared to enter passwords and any such data for wifi connections and routers again.

    Other Considerations

    • Is the cellular reception poor? That can cause failure to send messages and picture messages
    • Is the recipients cellular reception bad or out of service? That can also cause a failure of sending picture messages
    • Is there no data plan or wi-fi connection available? Having no data service will now allow iMessage to transmit texts or images
    • Do normal text messages work to send and receive? If text messages won’t send from iPhone either, there may be other issues including a problem with the mobile plan

    Have any other tips or tricks to remedy a problem sending photo messages from an iPhone? Let us know what works for you in the comments, the vast majority of the time the steps above will fix your issue though!

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Posted by: Paul Horowitz in iPhone, Tips & Tricks, Troubleshooting

3 Comments

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  1. James DeMayo says:

    This happened to me and drove me crazy. Had 3 level 2 tech from apple, plus apple engineers working on the problem. Submitted all info to Verizion level 2 tech. And still unsolved. Could not send from phone or computer.
    Then found the solution. My internet company ( Summit of South West FL.) did not keep up with the something! The work around and a temporary fix is to do the following.
    Go to utilities then airport utilities then click on apple extreme then INTERNET and change the DNS NUMBERS to :
    DNS SERVERS : the TOP LINE to 8.8.8.8
    LINE 2 to 8.8.4.4
    then SAVE
    RE-BOOT computer
    This is the DNS / Google server: Below is the letter from computer company.

    Dear Mr. James
    I want to apologize again for the inconvenience this issue has caused and the countless hours you’ve spent on the phone with all 3 companies. I have below the Google DNS
    server info that you would need to put into your phone and computer in order to correct the issue based on other customers that has had the same issue. If you have any more
    questions, feel free to give a call back.
    Reports in CFL and SWFL of issues using Apple services, iMessage, iCloud and others. Changing DNS to Google 8.8.8.8/8.8.4.4 has been successful as a temporary
    workaround.
    Verified on multiple customers that changing DNS does take care of issue.

  2. Storm says:

    @James DeMayo It sounds like an unlikely fix (changing DNS addresses) for an iMessage issue, but this is *exactly* what happened to me recently, only with a different ISP here in the UK. I thought I was going mad at the time, so it’s good to see I haven’t been alone :)

  3. deSkyz says:

    My neighbor and my sister in law are the ONLY ones with whom I have this trouble (they both have androids/smartphones). They can each tell I tried to send and msg me they didn’t get it, though my iPhone shows it sent! I’ve talked with apple about it to no avail. My sister in law sent me a photo of what she sees: the time followed by MMS. (In my iPhone settings, “send as SMS” and “MMS Messaging” and “iMessage” are ON.)

    Anyone know the fix? Thanks.

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