How to Talk to a Live Person at Apple
So you called Apple’s main number at 1-800-692-7753 (1-800-MY-APPLE) and you’re getting lost in a maze of automated menus with a robot who attempts to direct your call, sometimes successfully and sometimes not. Wouldn’t it be nice to talk to a real human being who can help, rather than a phone robot?
If you’re frustrated and trying to talk to a real life living breathing person at Apple’s number, we’ve got four specific tricks to try when you encounter the automated voice robot answering service that should connect you to a human with a pulse working for Apple.
4 Ways to Actually Talk to a Human Being at Apple
OK so you don’t want to talk to a robot and you’re not interested in navigating a maze of options and menu numbers and infinite confusing phone menus driven by a phone call center robot… you want to talk to a real live human being at Apple, let’s cover four ways you can accomplish this quickly:
Talk to a Person at Apple, Trick 1:
Press 0 repeatedly. Eventually, you should be transferred to a person (yes a real person!). This trick works for most automated phone systems, since 0 usually goes the ‘operator’ or a support person.
Talk to a Human at Apple, Trick 2
Tell the answering phone robot that you want to talk to customer service by saying “Customer Service” repeatedly.
Talk to a Human at Apple, Trick 3
Another goofy trick is the gibberish trick. When the automated phone robot fails to understand you, it often sends you to a person immediately. Thus, if you speak gibberish when asked what to do by the phone robot and you might immediately be redirected to a human being.
You can also tell the phone auto robot and say something like “Customer Service Representative” and then follow it up with some gibberish, for example:
After the robot answers, wait for him to get to his first break and say “Customer Service Representative.” The robot will confirm that he’ll soon place you in touch with a real human being. He’ll then ask you to clarify what topic you’re calling about. Do not respond with a topic… [instead] say something strange. Something like “Gallupping Butterflies” or “Indigenous Bicycle Dinosaurs.” Make sure that your topic cannot be understand by Mr. Roboto. Once you’ve stymied him, he’ll finally forward you to a real customer service representative.
This helpful tidbit of information is brought to us from TUAW, where the original poster must have had some recent frustrating experience with trying to talk to a real human at Apple.
Talk to an Apple Human Trick 4:
For what it’s worth, I’ve found that if you call Apple’s Technical Support (Apple Care) number directly at 1-800-275-2273, you are almost always immediately speaking to a human, so if you’re having technical problems that might be a better solution than trying to trip up a mechanical bot at their generic 800 number.
Talking to a person is often the most easy and helpful way to resolve a technical issue, or any matter with your Apple account, ordering, sales, shipping, whatever. Apple support reps are usually really great and well trained, and should be able to help you quickly.
Do you have a trick to talk to a person quickly at Apple support or sales numbers? Let us know in the comments!