Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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PSA: Latest Software Updates Enable Apple Intelligence on Some Mac, iPhone, iPad

Feb 11, 2025 - 1 Comment
Apple Intelligence

Many Mac, iPhone, and iPad users are discovering that installing the latest available system software updates of MacOS Sequoia 15.3.1, iOS 18.3.1, and iPadOS 18.3.1 will automatically enable Apple Intelligence, even if the feature has been disabled before. While this doesn’t happen to everyone, some Mac, iPhone, and iPad users are seeing an Apple Intelligence … Read More

How to Cancel App Download on iPhone & iPad

Feb 5, 2025 - Leave a Comment
How to stop and cancel an app download on iPhone or iPad

Sometimes you might start downloading an app onto an iPhone or iPad but then decide you either don’t need the app, don’t want the app, or perhaps just don’t want to download the app right now, whether due to bandwidth or connectivity issues, or any other reason. If you need to cancel an app download … Read More

Touch Bar on Mac Showing “Touch ID to Sign In” or “Touch ID to Autofill” Requests in Safari? Here’s Why

Feb 3, 2025 - 2 Comments
Safari Touch ID random requests to sign in and autofill on Mac

MacBook Pro users with a Touch Bar equipped model may find themselves using Safari and have the Touch Bar constantly show a seemingly random “Touch ID to Autofill” or “Touch ID to Sign In” request, even if they’re using a website or a webpage with no forms, nothing to sign into, and nothing to autofill. … Read More

How to Restart, Force Restart, & Shut Down iPad Mini 7

Jan 31, 2025 - Leave a Comment
iPad mini 7

The iPad mini 7 is a great little iPad and the first mini model to support Apple Intelligence. If you recently got an iPad mini 7, you might be wondering how you can restart the device, shut it down, and force restart the mini, all of which are common tasks for troubleshooting and even just … Read More

How to Turn Off “Follow Up” Mail Suggestions on iPhone & iPad

Jan 30, 2025 - 5 Comments
How to disable Follow Up Suggestions on Mail for iPhone and iPad

The Mail app on iPhone and iPad has been around since the beginning of those devices, and many people have grown familiar with how the Mail app works and behaves. But recently, Apple has been making a lot of tweaks and adjustments to the Mail app, and some of these changes are not necessarily welcome … Read More

How to Fix iPhone Blank White/Grey Icons with Cross & Circles

Jan 24, 2025 - Leave a Comment
What it means when iPhone icons are blank with cross and circles like a schematic or drawing

Some iPhone and iPad users may occasionally notice that their iPhone app icons show up as blank white or grey icons with a grid like appearance on them of a cross and circles. If you’ve never seen this before, it can be confusing, especially since there is no clear indication on what the blank icon … Read More

com.apple.mediaanalysisd Cache on Mac Using Tons of Storage? Here’s the Fix

Jan 8, 2025 - 3 Comments
com.applemediaanalysis.d cache folder taking up large amounts of storage on Mac

Some MacOS Sequoia users have discovered that the com.apple.mediaanalysisd directory in MacOS is taking up very large amounts of disk storage capacity with cache files. If you have discovered your Mac disk space has reduced since installing or updating to MacOS Sequoia, the inordinately large com.apple.mediaanalysisd cache file issue could be to blame. A variety … Read More

Why is There a Question Mark Icon in the Dock on Mac?

Jan 7, 2025 - 3 Comments
Question mark in the Mac Dock, what it is, why it is there, and how to fix it

You may occasionally find a situation where a question mark icon appears in the Mac Dock, sometimes it’s even several question mark icons. If you click on the question mark icon in the Dock, nothing happens. What is the question mark? Why is there a question mark icon in the Dock? How do you remove … Read More

How to Disable Mail Categories on iPhone in iOS 18.2 & Return to Old Inbox Style

Dec 16, 2024 - 33 Comments
How to disable Mail Categories on iPhone and iPad and return to the normal inbox

If you have recently opened the Mail app after updating to iOS 18.2 or iPadOS 18.2, you likely discovered that Mail now defaults to a Mail “Categories” view, showing distinct mail category inboxes; “Primary”, “Transactions”, “Updates”, and “Promotions”. Presumably Apple chose to redesign everyones inbox and enable Mail Categories by default on iPhone and iPad … Read More

Why Can’t I Access Control Center from iPhone Mirroring?

Nov 29, 2024 - Leave a Comment
How to access Control Center on iPhone Mirroring

One of the best features of modern MacOS versions, from Sequoia 15.0 onward, is iPhone Mirroring, which allows Mac users to interact with their iPhone and use their iPhone directly from their Mac. iPhone Mirroring is almost entirely full featured in that you can access basically every iPhone feature from the Mac… but “almost entirely” … Read More

Unable to Accept iCloud Terms & Conditions or Dismiss the Pop-up? Here’s the Fix

Nov 27, 2024 - 1 Comment
Accept iCloud Terms and Conditions fails sometimes and is unable to be dismissed

A strange bug is impacting some iPhone, iPad, and Mac users, where they are presented with new “iCloud Terms & Conditions” to accept, but they are not able to accept them. On a Mac this is particularly annoying because the iCloud Terms & Conditions popup and screen will continuously bother you, but it’s equally annoying … Read More

Notes Disappeared from iPhone or iPad? Here’s How to Fix Missing iCloud Notes

Nov 18, 2024 - 5 Comments
How to fix missing Notes on iPhone or iPad

Data loss is one of the most terrifying experiences to encounter in our digital lives, and so it’s no surprise that iPhone and iPad users who encountered a recent issue with iCloud Notes disappearing from their devices caused significant distress. But Apple has now officially acknowledged the disappearing iCloud Notes problem, and has provided a … Read More

Fix iOS 18 Bluetooth Connection Problems

Nov 14, 2024 - 2 Comments
Fix Bluetooth issues with iOS 18

Some iPhone users have noticed Bluetooth connection problems after updating their device to iOS 18, often presenting as dropping connections, or as an inability to connect to Bluetooth devices, whether those Bluetooth devices are speakers, hearing aids, headphones, car stereo systems, or even gaming controllers. Often you can resolve Bluetooth issues by simply toggling Bluetooth, … Read More

Why is Wi-Fi Turning On By Itself on iPhone?

Nov 13, 2024 - 2 Comments
How to stop iPhone wi-fi turning itself on

Many iPhone users have discovered that Wi-Fi is turning itself on automatically on their iPhone, usually after they install a system software update to iOS, restart the iPhone, or turn the iPhone back on. This is frustrating to many iPhone users because not everyone wants to have wi-fi turned on for any number of reasons, … Read More

How to Turn Off Bluetooth in iOS 18 on iPhone

Nov 12, 2024 - 6 Comments
How to disable and enable Bluetooth in iOS 18 with the new toggles in Control Center

The iOS 18 update is a fun one with some intriguing new features, mostly for visual tweaks like adding dark mode icons and color hues, and of course there’s Apple Intelligence AI features if your iPhone is new enough to support those features. One of the other major changes in iOS 18 and iPadOS 18 … Read More

How to Fix Spotlight Search Issues on MacOS Sequoia

Nov 11, 2024 - 8 Comments
How to fix Spotlight not working in MacOS Sequoia

A fair number of Mac users have discovered that Spotlight Search is not working well in MacOS Sequoia, either missing files, apps, and sometimes not working at all to find any local file. For some users the issues with Spotlight happens right after they update to MacOS Seqouia, and for others it may happen later … Read More

Fix the “Failed to Personalize Software Update” Error in MacOS

Oct 30, 2024 - 1 Comment
Fix Failed to personalize software update error in MacOS

Though not common, some Mac users are encountering a strange error message that says “Failed to personalize the software update. Please try again.” when attempting to update their Mac to MacOS Sequoia, and sometimes even with other MacOS software updates too. This is a frustrating error since it prevents the installation of a major system … Read More

How to Fix “Recents” Folder Empty on Mac

Oct 17, 2024 - 4 Comments
Recents Folder is shown as empty on Mac sometimes

The Mac “Recents” folder in Finder is a useful catchall Smart Folder that, as the name implies, contains all recently opened, modified, or added files that are found within the file system. This means the “Recents” folder should contain everything from text files, documents, PDFs, images, video, basically anything in the file system that has … Read More

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