Troubleshooting

A handful of iPhone users have discovered their Camera app icon has gone missing after updating iOS to the latest version. Why the Camera mysteriously disappears after updating iOS isn’t always clear, but it’s typically an easy fix using one of the methods outlined below.

Some Mac users who have been trying to use Split View in Mac OS X have discovered the feature isn’t working for them, and they are not able to place two full screen apps side-by-side into Split View. The inability to use Split View is typically because the user has upgraded Mac OS X from … Read More

Some iPhone 6s and iPhone 6s Plus users have noticed their devices touch screen becomes unresponsive. The unresponsive frozen touchscreen seems to happen at random, and also commonly when the device is freshly unlocked from the locked screen, either with a pass code or through Touch ID. The unresponsive touch issue is not subtle, as … Read More

While some users are having trouble with cellular data not working at all in iOS 9 with certain apps, another set of iPhone users are experiencing the opposite problem, with excessive mobile data consumption after updating their iPhones to iOS 9. Given that most users don’t have unlimited data plans, heavy cellular data usage can … Read More

A number of iPhone and iPad users have discovered cellular data usage is failing to work after updating to iOS 9. The cellular data problem is typically manifested in a few ways; either an outright failure to transmit any data or access the internet whatsoever when the iPhone or iPad is connected to a cellular … Read More

Have you ever checked for an iOS update and discovered the wrong version is showing up to install? Typically this happens when a new iOS update version becomes available, but the Software Update section of the iOS Settings app displays an older now outdated version as available to install on the iPhone, iPad, or iPod … Read More

Though updating to iOS 9 has gone well for most users, some iPhone, iPad, and iPod touch owners have discovered their battery is draining faster than usual, and now iOS 9 has given them a reduced battery life. That’s rather frustrating if it impacts you, but much like how iOS 9 slows down some devices … Read More

If you’re one of the many users updating to iOS 9 today, you may have come across a rather frustrating error message stating “Software Update Failed. An error occurred downloading iOS 9.” and, naturally you’re probably looking for a solution for that error message to get iOS 9 updated successfully on your iPhone, iPad, or … Read More

If you have attempted to enable backup encryption in iTunes for an iPhone, iPad, or iPod touch, you may encounter this fairly frustrating error message; “The password you entered to protect your iPhone backup could not be set. Please try again.” Assuming you do try again, you wind up in an endless loop of entering … Read More

Drag and drop is an essential feature on the Mac that is used frequently for interactions in the Mac OS Finder and throughout other applications, so obviously if drag and drop stops working seemingly out of the blue, you’ll want to resolve that fairly quickly. While this is a somewhat rare issue, a failure of … Read More

Though iPhone and iPad apps are generally very stable, sometimes you’ll encounter an application that crashes at random. In iOS, a crashing app usually presents as an app that seems to quit itself immediately, returning back to the Home Screen of the device without user intent. An app crash can happen immediately upon launching the … Read More

Need to restore a Mac from a Time Machine backup? This article will show you how to do that. While Macs have a great reputation for being stable and rarely experiencing major issues, the reality is that sometimes things can go wrong. Typically this happens when either a hard drive fails or a Mac OS … Read More

Apple has launched a replacement program for malfunctioning rear cameras on some iPhone 6 Plus models. The affected iPhone 6 Plus devices have a camera component failure which causes photos and video taken with the devices rear camera to appear blurry rather than focused (note Apple calls the rear camera on iPhones the iSight camera, … Read More

While Macs usually work flawlessly, sometimes peculiar issues pop up. One such unusual case is when the USB ports on a Mac suddenly stop working, seemingly out of the blue. While there may be several reasons (or no reason) for USB ports ceasing to function with no cause, the good news is that it’s typically … Read More

OS X El Capitan (10.11) is part of an open Public Beta, which means that any user can opt-in to install and run the beta version of the future OS X system software on their Mac. This is a chance for Mac users to help shape the future of OS X, and a great way … Read More

Some Mac Mail users have discovered that Mail app misbehaves after updating to OS X 10.10.4 (and some with OS X 10.11 El Capitan) particularly with Exchange and Gmail accounts, but it can happen with other email provider services as well. Typically the problem manifests in one of a few ways; eMail logins suddenly stall … Read More

Some users who are trying to install OS X Yosemite 10.10.4 or iTunes 12.2 have discovered the Mac App Store will freeze, with an endless spinning wait cursor and the updates never showing up. Investigating further reveals that a process called ‘softwareupdated’ simultaneously goes haywire and consumes 99% CPU for an indeterminate amount of time … Read More

Steam offers many great games for Mac users to enjoy, but if you’re a casual gamer you may not be too excited about having the Steam client open itself automatically when logging in or starting up Mac OS X. Fortunately, if Steam opening itself bothers you, it’s very easy to stop this behavior and only … Read More