Troubleshooting

Many users have a love or hate relationship with iTunes, which is required to sync an iPhone, iPad, or iPod touch to a Mac or PC (presumably an Apple Watch too). When iTunes syncing works as intended, that’s fantastic, but sometimes things don’t work out that way. iTunes 12 in particular appears to have some … Read More

Some users who have updated to iOS 8.2 have discovered the Safari web browser no longer works as it should on their iPhone or iPad. There seems to be a few variations of Safari issues with iOS 8.2, but typically the problems manifest as an inability for Safari to launch or stay open, Safari becoming … Read More

A notable amount of Mac users have discovered that a random Mac OS X password popup window can appear from iCloud, FaceTime, or Messages, any of each asking for the respective iCloud password. The random password request is very non-specific and just has the logo, “iCloud Password – Please enter your password for email@address” with … Read More

Rarely, an iPhone, iPad, or iPod touch will become completely unresponsive and errant, leading to what amounts to a frozen device that just won’t do anything. The most obvious indicator of this is when something on screen just cease up completely and the touch screen becomes unresponsive to all input, and clicking on any of … Read More

A few Mac users that update to Mac OS X discover their sound and audio output has ceased to work, leading to a completely mute Mac that does not respond to the volume keys. Fortunately, the mysterious missing sound output issue is incredibly simple to fix, and there is nothing actually wrong with the Mac.

On some rare occasions when trying to copy files, Mac users may encounter “error code 36”, which completely halts the copy or move process in the Mac OS X Finder. The full error is usually read as “The Finder can’t complete the operation because some data in “FileName” can’t be read or written. (Error code … Read More

Apple is offering to repair certain malfunctioning MacBook Pro models sold between February 2011 and December 2013. The impacted MacBook Pro models exhibit unusual graphics behavior, including distorted screen images, outright screen failures, and even sometimes unexpected system reboots.

One of the most frustrating issues that has impacted some users of OS X Yosemite are persistent wireless networking difficulties. Apple has released multiple updates to OS X aimed at addressing the problem, but for some Mac users, they either offer no help, or even worse, may add new trouble for wi-fi connections. We have … Read More

Rarely, when you plug an iPhone or iPad into a particular Lightning charger cable you’ll see a pop-up or lock screen message on the device that says something to the effect of “This cable is not certified and may not work reliably”. This usually prevents the lightning cable from charging the device as well. Though … Read More

If you have ever switched from an iPhone to an Android or Windows phone, either temporarily, out of necessity, or for testing purposes, you may have noticed that a new phone will sometimes not receive inbound messages that have been sent from other iPhone users. Well, you probably didn’t notice it because you didn’t get … Read More

Some Mac users who have been experiencing longstanding wi-fi issues with OS X Yosemite have discovered that updating to OS X 10.10.2 does not resolve their networking difficulties. Perhaps more troubling, some Mac users who had functioning wi-fi previously have discovered that new wireless difficulties have appeared on their Macs after updating to the OS … Read More

Adware is generally something most Mac users won’t have to worry about, but that doesn’t mean that OS X is entirely immune to the potential nuisance, and nobody likes it when their browser has been hijacked by that type of junk. If you’re at all concerned about adware impacting your Mac and web browsing, you … Read More

Users who require higher than usual security measures often set a firmware password on a Mac, which requires that a password be entered before the typical OS X boot sequence begins. While these low level passwords are quite secure, but that higher security also means a forgotten firmware password can be a significant problem. Nonetheless, … Read More

Local networking usually works flawlessly on Macs, which is why some of the most aggravating issues that a select group of users may experience with Mac OS with OS X Yosemite (and sometimes with later releases) pertain to network connections. Some of these may relate to broader connection and wi-fi functionality problems, and others which … Read More

Two unusual error messages that can occur during the attempted installation of Mac OS X El Capitan or Mac OS X Yosemite are the “This copy of the Install OS X El Capitan application can’t be verified. It may have been corrupted or tampered with during downloading” error, or a “This copy of the Install … Read More

Some Mac users have discovered the Safari web browser has become significantly less stable after updating to some versions of Mac OS X system software including OS X El Capitan, OS X Yosemite, and MacOS Sierra. This can range from periodic crashes of Safari that never happened before, to Safari freezing up entirely, to Safari … Read More

Most problems with iPhone are fairly simple to explain and resolve, but a somewhat rare outlier is the case of the spontaneous continuously vibrating iPhone. You’ll know it if you encounter it, the iPhone will basically seize up and do nothing but vibrate with a black screen, and the vibrations aren’t even pulsed like a … Read More

Need to reset the entire printing system on a Mac? You can do that if you need to. Printer problems are notoriously frustrating for any computer user, and while Macs get off a bit easier than the alternatives out there, there can still be some pretty annoying issues that pop up with printing in Mac … Read More