Troubleshooting

Have you ever checked for an iOS update and discovered the wrong version is showing up to install? Typically this happens when a new iOS update version becomes available, but the Software Update section of the iOS Settings app displays an older now outdated version as available to install on the iPhone, iPad, or iPod … Read More

Though updating to iOS 9 has gone well for most users, some iPhone, iPad, and iPod touch owners have discovered their battery is draining faster than usual, and now iOS 9 has given them a reduced battery life. That’s rather frustrating if it impacts you, but much like how iOS 9 slows down some devices … Read More

If you’re one of the many users updating to iOS 9 today, you may have come across a rather frustrating error message stating “Software Update Failed. An error occurred downloading iOS 9.” and, naturally you’re probably looking for a solution for that error message to get iOS 9 updated successfully on your iPhone, iPad, or … Read More

If you have attempted to enable backup encryption in iTunes for an iPhone, iPad, or iPod touch, you may encounter this fairly frustrating error message; “The password you entered to protect your iPhone backup could not be set. Please try again.” Assuming you do try again, you wind up in an endless loop of entering … Read More

Drag and drop is an essential feature on the Mac that is used frequently for interactions in the Mac OS Finder and throughout other applications, so obviously if drag and drop stops working seemingly out of the blue, you’ll want to resolve that fairly quickly. While this is a somewhat rare issue, a failure of … Read More

Though iPhone and iPad apps are generally very stable, sometimes you’ll encounter an application that crashes at random. In iOS, a crashing app usually presents as an app that seems to quit itself immediately, returning back to the Home Screen of the device without user intent. An app crash can happen immediately upon launching the … Read More

Need to restore a Mac from a Time Machine backup? This article will show you how to do that. While Macs have a great reputation for being stable and rarely experiencing major issues, the reality is that sometimes things can go wrong. Typically this happens when either a hard drive fails or a Mac OS … Read More

Apple has launched a replacement program for malfunctioning rear cameras on some iPhone 6 Plus models. The affected iPhone 6 Plus devices have a camera component failure which causes photos and video taken with the devices rear camera to appear blurry rather than focused (note Apple calls the rear camera on iPhones the iSight camera, … Read More

While Macs usually work flawlessly, sometimes peculiar issues pop up. One such unusual case is when the USB ports on a Mac suddenly stop working, seemingly out of the blue. While there may be several reasons (or no reason) for USB ports ceasing to function with no cause, the good news is that it’s typically … Read More

OS X El Capitan (10.11) is part of an open Public Beta, which means that any user can opt-in to install and run the beta version of the future OS X system software on their Mac. This is a chance for Mac users to help shape the future of OS X, and a great way … Read More

Some Mac Mail users have discovered that Mail app misbehaves after updating to OS X 10.10.4 (and some with OS X 10.11 El Capitan) particularly with Exchange and Gmail accounts, but it can happen with other email provider services as well. Typically the problem manifests in one of a few ways; eMail logins suddenly stall … Read More

Some users who are trying to install OS X Yosemite 10.10.4 or iTunes 12.2 have discovered the Mac App Store will freeze, with an endless spinning wait cursor and the updates never showing up. Investigating further reveals that a process called ‘softwareupdated’ simultaneously goes haywire and consumes 99% CPU for an indeterminate amount of time … Read More

Steam offers many great games for Mac users to enjoy, but if you’re a casual gamer you may not be too excited about having the Steam client open itself automatically when logging in or starting up Mac OS X. Fortunately, if Steam opening itself bothers you, it’s very easy to stop this behavior and only … Read More

A bug with text rendering in iOS allows a specifically arranged text message to crash the Messages app on iPhone and iPad and then reboot the device. When the device has booted back again, the Messages app becomes unavailable as it crashes immediately upon launch, which has caused some users to think the problem is … Read More

A somewhat strange error message can occur at random on iOS, typically for iPhone users, that states “Unable to Download Item. Please try again later” with a “Done” and “Retry” button options. The thing that makes this error message strange is that it appears at random and not after the user has attempted to download … Read More

Rarely, Mac users may encounter a random error message which appears somewhat disconcerting, with an OS X pop-up message saying “Unapproved caller. SecurityAgent may only be invoked by Apple software.” This message can appear at random when using certain apps, or after logging in or a reboot, and is sometimes followed by crashing and other … Read More

Some Mac users have experienced a variety of performance issues with OS X El Capitan and Yosemite, ranging from a sluggish and problematic Finder, to WindowServer going crazy pegging the processor, to assorted wi-fi difficulties. While OS X 10.10.3 has helped address some of the trouble, another issue appears to have popped up for a … Read More

Some Mac users may occasionally run into issues with Finder, discovering that Finder will misbehave wildly, sometimes becoming very slow and unresponsive, crashing, or using inordinately high CPU. Given that Finder is a critical component of the Mac and nearly all Mac OS users rely on it for file system navigation, Finder trouble can be … Read More