Troubleshooting

Rarely, you will need to force quit an iOS app. While iOS is generally very stable, every once in a while you’ll encounter a third party app that misbehaves. iOS apps can freeze or become stuck, and you’ll usually know instantly because the iPhone or iPad becomes unresponsive to touch behavior, or something within the … Read More

Restoring an iPhone or iPad to it’s default factory settings is easy whether you are restoring as a troubleshooting step or just preparing to transfer ownership of the hardware. You can reset the iPhone on the the device itself, but if the device is unresponsive, stuck on a boot loop, or otherwise needs to be … Read More

If you have tried to repair the boot volume before in Mac OS X before, you’ll undoubtedly have found the “Repair Disk” option is grey and unavailable within the Disk Utility tool. While this is still the case while booted in most versions of Mac OS X, you can repair the Mac OS X boot … Read More

Javascript is prominent throughout the web, allowing many of the various sites and features we all know and love when browsing the web to function as intended. With that said, sometimes users need to enable or disable Javascript. Need to re-enable or disable Javascript in Safari, Chrome, or Firefox? Fortunately, most modern web browsers make … Read More

The iPhone is connected to a computer with it’s USB cable, you launch iTunes and… the iPhone isn’t shown in iTunes. What gives? Fixing this problem is probably a lot easier than you think, and after fielding a call about this I found the simplest explanation was the solution as to why someones iPhone wasn’t … Read More

We recently showed you how to delete Safari, Mail, and other default apps installed with Mac OS X, and procedurally iTunes is not much different. Unlike uninstalling applications from third parties, if you attempt to drag the iTunes app into the Trash can, you’ll see a dialog box warning that ‘“iTunes.app” can’t be modified or … Read More

Apple looks to have quietly updated the troubled Mac OS X 10.7.3 Updater, first noticed by several of our readers and confirmed by OSXDaily. No official change was announced and there is no revised version number provided by Apple’s Support page, but presumably the new build addresses any potential installation problems or CUI errors that … Read More

All Macs with OS X Mavericks, Yosemite, Lion, Mountain Lion, have a bootable Recovery partition that can be accessed in case of system problems, allowing you to troubleshoot, restore from Time Machine backups, and even reinstall Mac OS X. There are two ways to reach Recovery mode on a Mac: Hold down the OPTION key … Read More

The problems updating to Mac OS X 10.7.3 aren’t the only issues with Apple’s recently released Mac OS X updates, as MacRumors reports that SecurityUpdate 2012-001 aimed at Mac OS X 10.6.8 has caused significant problems with Rosetta apps in Snow Leopard. Applications effected seem to be anything that relies on Rosetta PowerPC support to … Read More

Mac OS X 10.7.3 update was just released, and for the vast majority of users the update installed trouble free. But not everyone was so lucky, and a series of problems have cropped up for some users, ranging from being stuck on an endless spinning loop progress indicator, to apps crashing nonstop, to a very … Read More

We’ve been made aware of some ongoing issues with apps crashing constantly on iPads running iOS, and all iPads are potentially impacted with Safari being particularly sensitive and seemingly crashing anytime javascript or a video loads and sometimes with just general web browsing. At worst, Safari won’t even launch and crashes immediately, and often the … Read More

iPhone serial numbers aren’t just randomly generated, they actually contain some interesting information about the device and it’s history, including what factory it was made in and when, the color of the iPhone, and it’s storage capacity.

Some users with the new Greenpois0n Absinthe jailbreak for A5 hardware are encountering a database error when they are at the end of their jailbreak and trying to launch Absinthe on the device itself. If you see the “Error establishing a database connection” at this stage in the process, it’s easy to fix: Launch “Settings” … Read More

SOPA and PIPA are two terrible internet censorship bills that are dangerously close to passage in the USA, and Wikipedia has blacked out their web site in protest. …but what if you really need to use Wikipedia today? What if you’re a student and your paper was due yesterday and you need to do research? … Read More

If you want an iPhone to appear as brand new from a software standpoint, you need to reset the device to it’s factory settings. This is ideal if you plan on selling an iPhone or are going to transfer ownership of the device to another individual, and it can also be a very helpful troubleshooting … Read More

Occasionally through the standard iOS upgrade process, but most commonly when jailbreaking, the iPhone can reboot and get stuck on the Apple logo at boot. This basically looks like the “” against a white or black screen. Turning the phone on and off generally doesn’t help, as you’ll be continuously stopped at the white Apple … Read More

Kext files are kernel extensions for Mac OS X, typically these are device drivers for hardware like the graphics card, wireless card, printers, etc. Most Mac users have no need to directly interact with .kext files, but for those who do, installing them can be annoying. Sure you can install .kext files manually by digging … Read More

The Apple Support Profile page provides an excellent dashboard to check technical support history, status, and warranty information for all registered Apple products under ownership. Assuming you have used the same Apple ID (email address) for all purchases and registrations, you’ll find every Apple item you’ve bought and registered here, including Macs old and new, … Read More