New MacBook Air Freezing & Crashing? Try Using Safari or Chrome Canary For Now

Jun 27, 2012 - 16 Comments

Mac Kernel Panic

We’ve discussed some pretty flattering attributes of the new MacBook Air lately, but here’s one that’s less than pleasant: a sizable amount of users are reporting the machine will completely freeze up seemingly out of nowhere, requiring a hard reset. Though not every new MacBook Air owner is experiencing the freezing issue, those who have seem to all being running the Chrome web browser when the system freeze occurs.

This has anecdotally been confirmed by Gizmodo and their staff writers, and they also cite several Apple Discussion Board threads and MacRumors forum posts on the matter. With a reasonable amount of evidence pointing to a software bug in an existing version of Chrome, the solution for the time being is simple enough, try using the latest Chrome Canary build, Safari, or Firefox, each of which seem to resolve the issue for the time being. Google typically releases new stable versions of Chrome with some regularity so an update probably isn’t too far off and hopefully it will resolve the freezes and crashes once and for all.

Update 6/28/2012: Google has confirmed that an existing version of Chrome is causing conflicts and crashes with the Intel HD 4000 GPU on the new MacBook Air and MacBook Pro:

We have identified a leak of graphics resources in the Chrome browser related to the drawing of plugins on Mac OS X. Work is proceeding to find and fix the root cause of the leak.

The resource leak is causing a kernel panic on Mac hardware containing the Intel HD 4000 graphics chip (e.g. the new Macbook Airs). Radar bug number 11762608 has been filed with Apple regarding the kernel panics, since it should not be possible for an application to trigger such behavior.

While the root cause of the leak is being fixed, we are temporarily disabling some of Chrome’s GPU acceleration features on the affected hardware via an auto-updated release that went out this afternoon (Thursday June 28). We anticipate further fixes in the coming days which will re-enable many or all of these features on this hardware.

If you have a new MacBook Pro or MacBook Air and use Chrome, update it now to receive the temporary fix.

Enjoy this tip? Subscribe to the OSXDaily newsletter to get more of our great Apple tips, tricks, and important news delivered to your inbox! Enter your email address below:

Related articles:

Posted by: Paul Horowitz in Troubleshooting

16 Comments

» Comments RSS Feed

  1. prog99 says:

    Also affects 13″ 2012 MBP as well.

    • Steven says:

      Yup, coming to say this. It’s something to do with the Intel HD 4000 video chip, and maybe something that the built-in Flash plugin is doing causes the crash now that it is GPU accelerated. If you have the Intel 4000 and use Chrome 19.0.1084.56 you will experience it.

      • 911 says:

        Perhaps just a coincidence, but my 2006 Mac Pro has gotten two of these crashes in the past week – which is very unusual for the machine. I’m wondering if the cause is a bit wider than they realize, some recent update which I could have gotten also.

  2. Alexander says:

    How can a userspace app cause a kernel panic?

  3. toto says:

    Even the older macbook air has kernel panics sometimes. Apple is making much more efforts in building slick geektools rather than investing time and money to make macos actually work. It’s like having a GTR with an ECU made in Astan, useless. Back 10 years ago, a G4 macbook was much more reliable

    • Paul Johnson says:

      @toto Utter nonsense. 10 years ago would be 2002, the beginning of OS X. I remember kernel panics galore, a factor of 10 higher than today.

      Easy solution to the new kernel panics — get rid of Chrome. Google has no incentive to cooperate with Apple these days.

  4. BuddyBenny says:

    I was having difficulty with Firefox and Chrome causing system crashes. I disabled hardware acceleration in Firefox and have not had an issue all day.

  5. Chook says:

    Just happened to me. 2012 MacBook with Chrome watching YouTube.

  6. Xman71 says:

    My baseline MBA 11″ 2011 model has had this problem since Day 1. Chrome makes it worse but even with a clean-wipe and reinstall with no Chrome on it at all, it still does it 2 or 3 times a week. Hope Mountain Lion straightens this out!

  7. Gsr says:

    My 2010 mbp lion has been getting this. Sometimes the apps would crash if visiting sites or doing work on them.

  8. Jorma says:

    http://code.google.com/p/chromium/issues/detail?id=133885

    It’s an issue with Chrome & flash, disabling hw acceleration on flash should help.

  9. Jason says:

    ‘If you have a new MacBook Pro or MacBook Air and use Chrome, update it now to receive the temporary fix.”

    So where do I go to update it? Or is it saying to download Chrome Canary?

    • Paul says:

      Unless you disabled automatic updating, it will update itself. You just need to relaunch Chrome for the update to apply. You can check for updates by going to the Chrome menu and selecting “About Chrome”

  10. Neil says:

    It is not just Chrome. I had Kernel panics, uninstalled Chrome and started using Firefox…got kernel panics.

    Unchecked hardware acceleration in Firefox…still get kernel panics

    Moving to Safari and just got a Kernel Panic using Lightroom 4 (no browser open at the time).

    I am not sure if it is Chrome. It could be software – the question is if three different apps generate Kernel panics – is it the apps or is it the OS or is it some issue with hardware?

  11. Clement Doyer says:

    One week ago, I updated my OS to OS X 10.9.2 on my Macbook Air. Since then, it freezes once a day and requires all my passwords. It NEVER happened before! This is aggavating on a less than a year old machine!
    I want my old OS, how can I go back?

Leave a Reply

 

Shop for Apple & Mac Deals on Amazon.com

Subscribe to OSXDaily

Subscribe to RSS Subscribe to Twitter Feed Follow on Facebook Subscribe to eMail Updates