MacBook Pro 2011-2013 with Video Problems Eligible for Free Repair
Apple is offering to repair certain malfunctioning MacBook Pro models sold between February 2011 and December 2013. The impacted MacBook Pro models exhibit unusual graphics behavior, including distorted screen images, outright screen failures, and even sometimes unexpected system reboots.
Not all MacBook Pros sold between the time period are impacted, the machines that may be effected include the following hardware models:
- MacBook Pro (15-inch Early 2011)
- MacBook Pro (15-inch, Late 2011)
- MacBook Pro (Retina, 15-inch, Mid 2012)
- MacBook Pro (17-inch Early 2011)
- MacBook Pro (17-inch Late 2011)
- MacBook Pro (Retina, 15 inch, Early 2013)
User can quickly identify their Mac model year from the About This Mac menu, but the best way to determine if your individual machine is eligible for repair is to check the warranty online by entering your computers serial number at this website on Apple.com.
The repair service will be available until February 27, 2016, or three years from the computers original sale date.
Macs that are eligible for service can either be brought to an Apple Store or mailed in, either method of repair will be free of charge. Be sure to back up your Mac before sending it in for service. More information about the repairs is available here on Apple Support.
Apple offers the following symptoms list for computers that have been effected by the issue:
An affected MacBook Pro may display one or more of the following symptoms:
▪ Distorted or scrambled video on the computer screen
▪ No video on the computer screen (or external display) even though the computer is on
▪ Computer restarts unexpectedly
The above picture, which demonstrates just one example of what a malfunctioning MacBook Pro may look like, is courtesy of MacRumors.
Apple initiates free repair programs from time to time when certain products are discovered to have issues. Another recent example of such a repair was the malfunctioning top button on some iPhone 5 devices.