Troubleshooting

Now that OS X Yosemite is in open public beta and generating considerable interest from Mac users, a fair amount of complaints or frustrations have surfaced both in our comments and around the web on forums. Whether it’s a pestering bug, a beloved feature that has gone missing or that was tweaked in Yosemite, something … Read More

With the OS X Yosemite public beta now available to download, some users are experiencing a handful of issues when trying to actually download and install the release.

Have you ever seen the Temperature Warning on the iPhone before, saying “iPhone needs to cool down before you can use it”, appearing seemingly out of nowhere? If you’ve ever left your iPhone outdoors on a hot sunny day for too long, you probably have. And if you haven’t seen that warning, let’s try to … Read More

iCloud Activation Lock is a feature that allows users to lock down an iPhone (or iPad) and require the entry of an Apple ID before the device becomes usable again. It’s part of the excellent Find My iPhone service and is extremely useful for many reasons, but it can also be a real pain if … Read More

If you regularly make backups of your iPhone, iPad, or iPod touch to the computer with iTunes, you may rarely run into an error when iTunes reports it’s unable to backup the iOS device. This is usually accompanied by a very vague error message like “iTunes could not back up the iPhone “(name)” because the … Read More

The device Usage statistics shown in iOS Settings > General > Usage offer a quick look at how much capacity is available, actively being used by apps, and their respective data and caches. Similarly, usage data is also available to track app cellular data usage. Sometimes these usage statistics will appear blank though, showing a … Read More

If you’ve ever reset an iPhone to factory default settings or restored a device to set it up as new, you may have run into this “Activation Error” message when going to set up the iPhone again. The accompanying message is somewhat vague and not particularly helpful, saying “Activation request could not be completed. If … Read More

My iPhone 5 camera completely stopped working recently, and appeared to stay that way despite forced resets, killing camera apps, and every other traditional troubleshooting trick in the book. What do I mean by stopped working? I mean the Camera app loads, but the camera viewfinder shows nothing at all just a black screen, and … Read More

The Mac issues a warning when an attached disk, drive, or volume has not been ejected properly, this is to insure against data loss on the drive in question, and it is good advice to follow. Of course the next obvious question for so many newcomers to the Mac platform is how on earth to … Read More

Some iPhone users have experienced a very annoying issue; their iPhone will randomly turn itself off, despite having battery charge remaining. Sometimes this is just a matter of the iPhone battery indicator not updating properly, sometimes it’s software related, and sometimes it’s actually related to the battery hardware itself. If you’re experiencing the random shutting … Read More

If you’ve ever launched the App Store in iOS to discover the “Updates” tab is empty, but you know for certain that an app update is widely available, you may have run into a peculiar and frustrating bug within iOS. Unlike the Mac App Store with Command+R, there is no easy way to ‘refresh’ the … Read More

Many Mac users choose to put their computers to sleep when they’re not in use, and unless Macs are scheduled to wake at a specific time, the computer should stay asleep until it has been manually awoken by user input, like a key press or mouse click. Should of course is the operative word here, … Read More

Many Mac users rely on iPhoto for their image management and to pull pictures from a digital camera, an iPhone, or Android, a generally flawless experience that makes handling tons of digital pictures easy. But once in a blue moon iPhoto goes awry and you may experience a variety of peculiarities with the image database, … Read More

Mac users who primarily browse the web with Safari will eventually notice the “Flash out-of-date” message appearing somewhere in the browser. This happens because the Mac will intentionally disable the Flash player plugin when it has become outdated, preventing any potential security breaches from occurring. As you probably guessed, this just means you need to … Read More

Apple has released iTunes 11.2.1, an update that, curiously, resolves the issue where some users encountered their /Users folder gone missing along with changed permissions to the same directory. Initially thought to be a bug with the OS X 10.9.3 update, apparently the problem was actually related to the accompanying update to iTunes.

Some Mac users have recently stumbled upon a “Thunderbolt Bridge” alert dialog that shows up when they visit the Mac OS X Network preference panel, the full text of the message box says: “New Interface Detected   A new network has been detected:   Thunderbolt Bridge   Please verify that it is configured correctly, then … Read More

FaceTime makes video chat and audio calls easier than ever, or at least, it does when FaceTime works. While FaceTime used to be one of the most reliable ways to initiate a video conversation between any Macs, iPhones, or iPads, sometimes it just doesn’t work. More recently, a bug has been identified that has completely … Read More

Many of us who bought an iPhone 5 early in the release cycle have since discovered that our power buttons have either stopped working entirely, or no longer register some clicks / taps. While the assumption has been that it’s a result of wear and tear, Apple has now acknowledged that a malfunctioning power button … Read More