Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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Deal with a Broken iPhone Home Button by Enabling Assistive Touch

Jul 2, 2012 - 63 Comments
Enable a virtual home button in iOS

You can sometimes fix an unresponsive Home button by force quitting apps, but that doesn’t always work. If your iOS devices home button is completely broken then you can use an accessibility feature called Assistive Touch to enable a virtual home button instead, this lets you use an iPhone, iPad, or iPod even if the … Read More

Find What App is Using Location Services & Draining Battery Life in iOS

Jun 30, 2012 - 4 Comments
Find what app is using Location Services in iOS

Want to know what apps are using your location on iPhone or iPad? This can be useful information for many reasons, including potentially saving some battery life on your iOS Device. You may already know this, but you can tell if Location Services are being used on an iPhone or iPad because a little purple … Read More

Fix Dull Colors & Contrasts on New MacBook Air/Pro by Calibrating the Display

Jun 29, 2012 - 15 Comments
Calibrated vs Uncalibrated Display

If you have a new MacBook Air or MacBook Pro and the colors seem a bit dull and washed out compared to your previous Mac, you probably aren’t imagining things. Like most other hardware companies, Apple sources display panels from a variety of screen manufacturers, and though all the displays are of very high quality … Read More

New MacBook Air Freezing & Crashing? Try Using Safari or Chrome Canary For Now

Jun 27, 2012 - 16 Comments
Mac Kernel Panic

We’ve discussed some pretty flattering attributes of the new MacBook Air lately, but here’s one that’s less than pleasant: a sizable amount of users are reporting the machine will completely freeze up seemingly out of nowhere, requiring a hard reset. Though not every new MacBook Air owner is experiencing the freezing issue, those who have … Read More

Downgrade iOS 6 Beta to iOS 5.1.1

Jun 18, 2012 - 88 Comments
Downgrade iOS 6 beta to iOS 5

If you went ahead and installed iOS 6 beta and determined the buggy nature of the first developer release isn’t for you, it’s time to downgrade. Most developers should know how to do this already, but if not this process is easy and you’ll be back to running iOS 5.1.1 in no time at all. … Read More

Use FaceTime for Voice-only Calls When Video Stutters or is Problematic

Jun 17, 2012 - 3 Comments
FaceTime Voice-only Call

If you’ve used FaceTime in an area without the best internet connections you’ve probably experienced the choppy video, breaking audio, and other call difficulties that can arrise as a result of poor internet service. Rather than giving up on the communication completely, you can turn the video call into a voice-only call and dramatically increase … Read More

Fix for Kernel Panics and Crashing After Thunderbolt Software Update 1.2

Jun 12, 2012 - 26 Comments
Thunderbolt update kernel panic

Some of you may have experienced the unfortunate kernel panic on boot problem that is occurring on certain Macs after they’ve installed recent software updates. If you haven’t installed the “Thunderbolt Software Update 1.2” yet it’s best to avoid it completely until a fix comes from Apple. If it’s too late and you’re experiencing crashes … Read More

Mac Screen Looking Blurry? Optimize & Troubleshoot Font Smoothing in Mac OS X

Jun 9, 2012 - 6 Comments
Incorrect screen resolution looks fuzzy

If you think a Mac display looks fuzzy or blurry there are a few common solutions to check into before assuming the screen itself has a problem. Likewise, if your screen text just doesn’t look right it may be due to a few settings within Mac OS X. With that in mind here are a … Read More

Redownload & Reinstall Any iOS App on iPhone or iPad

Jun 7, 2012 - 8 Comments
List Purchased Apps in iOS for redownloading

You can redownload and reinstall any previously purchased apps that have since been deleted from an iOS device, even if you deleted them a long time ago or never even installed them in the first place. As long as the iPhone, iPad, or iPod touch is using the same Apple ID where the original app … Read More

14 Tricks & Tweaks to Speed Up Photoshop CS6 Performance

Jun 5, 2012 - 25 Comments
Speed Up Photoshop CS6

Photoshop CS6 is arguably the best release of the image manipulation app from Adobe in a very long time. It’s feature packed and generally quite fast, but not everyone is pleased with it’s performance on some hardware. With that in mind we’ve compiled a list of tweaks, adjustments, and tricks to speed up Photoshop. Some … Read More

iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly

Jun 2, 2012 - 35 Comments
Find large apps to delete and free up space

You’ve been downloading tons of apps, books, music, and movies galore, and when you go to download the latest great app you find yourself unable to, confronted with a “Cannot Download – There is not enough available storage” message. What are you supposed to do when your iPhone, iPad, or iPod runs out of disk … Read More

Improve Diablo 3 Performance in Mac OS X

Jun 1, 2012 - 13 Comments
Improve Diablo 3 Performance in Mac OS X

Diablo 3 system requirements are fairly lenient but as many Mac users have discovered, performance on some computers just isn’t that great. Even some of the newest Macs with the best GPU’s are experiencing performance issues. The good news is that Blizzard is on the case and actively working on patches to address many of … Read More

Save High Resolution Images from Safari on iPad 3 Despite Downsampling

May 28, 2012 - Leave a Comment
iPad 3 Safari downsamples high resolution images but you can save high quality pictures anyway

Have you ever noticed that some very high resolution images are downsampled when viewed on the iPad 3 in Safari? With certain image file types, high resolution pictures that are larger than 1700×1400 or so will be shrunk down and not display at any greater resolution within Safari, not even sizing up to the native … Read More

Check Hard Drive Health of a Mac with Disk Utility

May 24, 2012 - 27 Comments
Check Hard Drive health of a Mac with OS X Disk Utility

It’s a good idea to check the hard drive health of a Mac as part of a periodic maintenance routine. Doing this is extremely easy with Disk Utility, and we’ll cover exactly how to verify hard disks, how to repair them, and what to do if you encounter any issues or errors in the process. … Read More

Not Enough Storage for iCloud Backup from iOS? Here Are 2 Solutions

May 21, 2012 - 17 Comments
Not Enough Storage message from iCloud backup

Running out of iCloud backup capacity happens quick whether you have a single iPhone or a handful of iOS devices. You’ll know this has happened because you get a friendly popup informing you of “Not Enough Storage” and that the automatic backup can not occur as a result. So what to do? There’s really two … Read More

Consultant’s Canary is the Ultimate Troubleshooting Aid for Mac OS X

May 21, 2012 - 5 Comments
Consultants Canary for Mac OS X

Troubleshooting computer problems is never particularly fun, and with so many potential third party add-ons, plugins, extensions, scripts, and whatever else is buried into OS X, how are you supposed to find everything to help determine what’s causing an issue? You need Consultant’s Canary, because whether you’re troubleshooting your own Mac or someone else’s, it’s … Read More

Quick Fix for iOS 5.1.1 Battery Life Problems

May 17, 2012 - 32 Comments
iOS battery life

iOS updates can come with some unexpected surprises regarding battery life and iOS 5.1.1 isn’t much different. While there are a fair amount of reports of positive battery improvements not all of us were so lucky, the battery life on my iPad 3 absolutely tanked after updating to iOS 5.1.1. After rebooting several times and … Read More

Disable Automatic Termination of Apps in Mac OS X

May 15, 2012 - 24 Comments
Disable Automatic Termination of Apps in Mac OS X

Automatic termination is a feature of macOS since OS X Lion that comes from the realm of iOS, the idea is that after an app is unused for a period of time and becomes inactive, it will automatically terminate to free up resources for other tasks. With the help of the new auto-save feature, the … Read More

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