Stop Apple Support Communities Email Updates

Sep 6, 2011 - 4 Comments

Stop Apple Support Community Emails

Rant time! Waking up this morning to 49 new emails from “Apple Support Communities Updates” was less than pleasant, especially considering I had already unsubscribed from all email notifications the night before – or so I thought.

It turns out that you have to unsubscribe to email notifications from each individual thread that you are engaged with on Apple’s Discussion Boards…

Stop Emails from Apple Support Communities Updates

Feels a bit weird to be troubleshooting this, but here’s how to finally shut the email updates off:

  • Click on any link to get to Apple’s Support Communities and then click on your profile name
  • Look on the right side for the “Actions” box and click on “Manage email notifications” – yes believe it or not this is separate from the above option to manage your email notifications
  • Click on each box to check what threads you want to unsubscribe from, or check the topmost box to unsubscribe from all threads you have participated in
  • Click on the “Remove selected notifications” button

Stop email notifications from Apple Support Communities

Oddly enough you have to manually unsubscribe for every thread you participate in, so even if you have unsubscribed from other threads in the past but then participate in a new thread, you’ll have to do this again.

This is an annoyance that is not made clear when the message at the bottom of any such support email suggests you can opt out directly from that link:

“You are receiving this email from Apple Support Communities. You can change your email preferences in your Apple Support Communities Profile.”

But no, when you click on that link, you get a variety of checkboxes with “Yes” and “No” options to manage your email subscriptions – except they don’t seem to actually do anything. I saved “No” as my options after the first barrage of emails and continued to get inundated with more Apple Support Communities updates that I didn’t want.

Unsubscribe from Apple Support Communities Updates and Emails

This was my first encounter with this, which I feel extra stupid about because a friend of mine recently complained about this exact issue. They complained about getting spammed by hundreds of Apple’s support emails after unsubscribing, to which I arrogantly replied “just click unsubscribe!” because it’s usually that simple with Apple, but not so here. Kind of stupid and very un-Applelike, it is annoying enough that Apple even has a separate tutorial on how to unsubscribe from emails and notifications. Maybe they should just make the initial “Unsubscribe” buttons actually work instead? OK, end of rant.

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Posted by: Paul Horowitz in Tips & Tricks, Troubleshooting

4 Comments

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  1. Kearn says:

    I’ve heard that this is something being addressed, as it is less than ideal. Probably cropped up when Apple upgraded their support forums.

    Use of the red text combined with red arrows was of highest caliber ranting.

  2. J. says:

    Thanks for this – was having the same issue and it was driving me crazy. I enabled e-mails and got my question answered within about 30 minutes. Turned off e-mails, went out for the day, and then realized the e-mails kept coming…and coming and coming. I had to delete about 300 of them. So annyoing! This seems to have done the trick.

  3. L says:

    Do you know if there is any way to actually REMOVE your own comment? I’d like my username to not be linked to what I typed when doing a google search :)

  4. James says:

    Thanks alot! i had the same problem and clicked everything to no to no avail and then after 3 month and 50-150 emails a DAY!.. on iPhone 4S battery problem thread that i just posted on once…

    Gotta love the Red Text thou in the Rant really good one. I had no idea they did it like this… But now that i know about this it is good to have manual control.. but its just the way they hidden this is strange.

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