Troubleshooting

Having a problem with an Apple device, Mac system software, or iOS? Maybe your Mac is behaving weird, or your iPhone isn’t charging properly, or an iPad app is crashing, or something is just not working as expected? Browse through and search our troubleshooting articles and you might be able to resolve the problem!

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How to Downgrade iTunes 12.7 to iTunes 12.6

Sep 17, 2017 - 83 Comments
Downgrade iTunes 12

Some users may determine that iTunes 12.7 along with the removal of the App Store and other changes are incompatible with their particular workflow. With a little effort, you can downgrade iTunes 12.7 back to iTunes 12.6 on either a Mac OS computer or Windows PC.

How to Access iCloud Settings on iPhone and iPad

Sep 4, 2017 - 14 Comments
Find where iCloud Settings located in iOS

iOS Settings used to be easily accessed by going to the Settings app and then to the clearly labeled “iCloud” section of Settings, but modern versions of iOS for iPhone and iPad have changed how iCloud Settings are labeled and where those configuration options are located. This has led to some amount of confusion with … Read More

Safari for Windows? Download & Run Safari in Windows…. If You Must

Aug 27, 2017 - 30 Comments
Safari for Windows

Some Windows users may wish to run the Apple Safari web browser on a Windows PC. Usually this is developers or designers who need to confirm compatibility or to support a particular end user experience with the older Safari PC browser. Well there’s good news if that describes you; it turns out that you can … Read More

Broken iPhone Screen? Here’s How to Repair & Get it Fixed

Aug 6, 2017 - 45 Comments

Have you broken your iPhone screen before? It’s not a particularly pleasant experience. I recently dropped my $950 iPhone 7 Plus onto a dirt trail from about three feet up and the screen completely shattered, to the point where glass shards were sticking out. Uh oh, a broken iPhone screen! Now what!? If you break … Read More

iPhone Voicemail Won’t Play? Here’s How to Fix That

Aug 3, 2017 - 16 Comments
Fix iPhone voicemail not playing

The iPhone Visual Voicemail feature gathers voicemails as audio files on the iphone, found within the Voicemail tab of the Phone app. When you want to play a voicemail, you simply tap on one of the voicemail messages in Phone app and it should play the voicemail audio as expected. Should is the operative word … Read More

How to Deauthorize a Computer in iTunes

Jul 18, 2017 - 9 Comments
iTunes

Apple puts a limit on how many computers you can use with some of your owned iTunes and App Store content, including music, movies, apps, TV shows, books, iBooks, this process is known as iTunes authorization. Most users don’t pay much attention to this, but if you own multiple Macs or PCs concurrently or over … Read More

iPhone Sound Not Working with Headphones? Loud Buzzing Sound in Earbuds? How to Troubleshoot

Jul 15, 2017 - 5 Comments
iPhone sound not working with headphones

A friend of mine recently plugged their Apple Earbud headphones into their iPhone to use, and rather than having normal sound and audio come through the earbuds, they experienced a ringing buzzing sound coming out of the headphones instead. Their first thought was “My iPhone is broken, the sound isn’t working!” but with a little … Read More

Where’s the Startup Boot Sound on New iMac & MacBook Pro?

Jul 14, 2017 - 82 Comments

The Mac startup boot chime has been around for decades, and is one of the most notable features defining a booting Mac. Nonetheless, the latest MacBook Pro and iMac models (from late 2016 onward) are quiet and perform no startup boot sound, meaning the Mac boots up completely silently instead of making the traditional chime … Read More

How to Update Adobe Flash in Chrome Browser

Jul 11, 2017 - 7 Comments
Manually update Flash Player in Google Chrome

The Chrome web browser is perhaps best suited for running Adobe Flash because Chrome sandboxes the Flash player plugin, making it a bit more secure. While Google Chrome should automatically update the Adobe Flash plugin itself when the browser app is relaunched, sometimes Adobe Flash Player may become out of date anyway and require the … Read More

How to Downgrade MacOS High Sierra Beta to Sierra or El Capitan with Time Machine

Jul 8, 2017 - 22 Comments
Restore from Time Machine to downgrade High Sierra

A fair number of Mac have installed MacOS High Sierra public beta or the developer releases to test out the new features, but it’s not uncommon to test out beta system software and then decide to downgrade back to a stable release. This tutorial will show you how to downgrade from MacOS High Sierra (10.13) … Read More

iPhone Touch Screen Not Working? Here’s How to Fix It

Jul 1, 2017 - 38 Comments
Fix iPhone touch screen not working with troubleshooting steps

Rarely, an iPhone touch screen stops working or becomes unresponsive to touch. It’s obvious when this happens, you’ll touch the screen and nothing happens, swipes will be ignored, taps don’t do anything, and other touch on the screen doesn’t register any behavior. It’s clearly annoying if the iPhone screen is no longer working and not … Read More

Tackling ‘Photos Agent’ Heavy CPU & Resource Usage on Mac

Jun 24, 2017 - 15 Comments
Photos app icon in Mac OS X

“Photos Agent” is a little Photos app helper process that often runs on the Mac, it’s for Photos app users and it handles background tasks like downloading and uploading to iCloud Photo Library, downloading and updating Photo Streams and shared streams, and other related iCloud Photos and Photos app tasks. For users who don’t use … Read More

How to Uninstall Java on a Mac

Jun 16, 2017 - 24 Comments
How to uninstall Java from Mac OS

Many Mac users don’t need Java on their computer, but if you happen to have Java installed and want to remove it from a Mac then you can uninstall Java and JRE with a little effort.

How to Downgrade iOS 11 Beta to iOS 10

Jun 7, 2017 - 20 Comments
How to Downgrade iOS 11 beta back to iOS 10

Did you install iOS 11 beta onto your iPhone or iPad, but now want to downgrade to iOS 10 and revert to a more stable system software version? You’re likely not alone. Fortunately just like it’s easy to install iOS 11 beta right now (even without a developer account), it’s also easy to downgrade iOS … Read More

How to Check If iPhone You’re Buying is Stolen or Not

Jun 3, 2017 - 29 Comments
iPhone 7 Plus in black

Do not buy used iPhone or phone without doing this first! For anyone shopping for a used iPhone or Android phone, your top priority should be to check to find out if the iPhone or phone has been stolen or reported as lost. The reason is simple; a stolen iPhone or phone that has been … Read More

7 of the Biggest Mac Annoyances & How to Fix Them

May 30, 2017 - 153 Comments

The Mac is a fantastic platform that is intuitive, user friendly, easy to use, powerful, and comparatively free of problems and nuisances. But that’s not to say that Mac OS doesn’t have some frustrating aspects or features too. This post aims to address some of the bigger annoyances that may be encountered on a Mac, … Read More

How to Convert Firmware Zip to IPSW Easily

May 29, 2017 - 4 Comments
Convert a ZIP to IPSW firmware

iOS firmware files should always arrive in IPSW file format so that they can be identified and used properly. Sometimes, users may download an IPSW firmware file for iPhone or iPad and it arrives as .zip file instead of .ipsw as expected, this usually happens on Windows computers but it can happen on a Mac … Read More

How to Resend an iMessage on iPhone to Fix a “Not Delivered” Error

May 21, 2017 - 12 Comments
How to resend a Message and fix Not Delivered error on iPhone

Messages sent from an iPhone or iPad may occasionally fail to send, instead displaying a “Not Delivered” error message along with a little red ! exclamation point next to the failed message. While this may be annoying, you can easily resend a message from iOS Messages app with minimal effort. You can resend an iMessage … Read More

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