Troubleshooting

Some more advanced Mac troubleshooting and diagnostics techniques require a user to access the Terminal from Mac OS Recovery Mode. We’ll show you how to quickly access the command line while a Mac is booted into Recovery Mode.

The Mac Messages app may occasionally fail to send a message correctly, when a message fails to send it is made obvious by a little red (!) exclamation point and a “Not Delivered” message under the failed iMessage or text message. But you don’t have to retype the message or just let it go, instead … Read More

Safari on the Mac has the ability to run third party plug-ins, some of which may perform additional services and bring additional functionality to the web experience. Plug-ins include things like Flash Player, Adobe Acrobat Reader, and other similar multimedia tools that are added into the browser. While some web sites may require these plug-ins, … Read More

Ever wondered how to force quit apps using the Touch Bar Macs? While there are many different ways to force quit Mac apps that aren’t responding, perhaps the most commonly used force quit method involves the Option + Command + Escape key sequence. But that Touch Bar Escape key is software… see the potential for … Read More

Some Mac users may want to clear caches and clean out temporary files from Mac OS. Caches and temporary files can include things like web browser cache and history, messaging cache, app specific temp files and caches, partially completed downloads, and much more. While most apps will handle cache management on their own, and Mac … Read More

Mac users may encounter a pop-up error originating from the Messages app in Mac OS which informs them “your message could not be sent”. Often when this error dialog appears, it’s seemingly out of nowhere or when a Mac wakes from sleep or has rebooted. While it’s possible to encounter the “your message could not … Read More

Sometimes, Mac users may encounter a black screen when they wake their Mac from a sleep state. The issue is quite obvious if you experience it; when you attempt to wake a Mac from sleep or open your MacBook lid, the screen stays black, although the computer is obviously awake as often indicated by the … Read More

Have you ever discovered that your iPhone it warm to the touch? It’s not common, but sometimes an iPhone can even get outright hot to the touch, where the rear of the iPhone and the screen of the device is hot to touch, sometimes enough to be uncomfortable to hold and make your hands sweat. … Read More

Rarely, the iPhone may get stuck on the Apple logo screen. This usually happens after a software update or a crash, and it’s fairly obvious because the Apple logo  appears against an otherwise black display and that is all you see on the iPhone; just the Apple logo stuck on the screen and the … Read More

Siri usually works great on iPhone and iPad, but sometimes Siri stops working or Siri may not work as intended. If you experience problems with Siri, this guide will walk you through troubleshooting Siri so that you can fix Siri to work on your iPhone or iPad again. We’ll cover several effective troubleshooting tricks to … Read More

Have you ever been recording a video or audio with QuickTime Player on the Mac only to have the application crash before you were able to save or edit the movie file? If so, you likely assume the video or audio file that was being recorded or was saved is now missing, but that is … Read More

Some iPhone 7 and iPhone 7 Plus users have discovered their wonderful camera freezes on open and randomly does not work. When this happens it’s quite obvious; the user attempts to open the Camera either from the lock screen or the Camera app directly, and instead of having access to the camera, either a stuck … Read More

Need to reset the password on macOS Sierra? Maybe you forgot your primary admin user account password or maybe you’re working on someone elses Mac and you need to gain access to it. We’ll show you the easiest way to reset the password on a macOS Sierra based computer.

The Touch Bar on MacBook Pro changes dynamically depending on what application is open and what action is going on within Mac OS. Or at least, that’s what’s supposed to happen. Rarely, the Touch Bar stops working, will get stuck and become unresponsive, maybe even display an erroneous button, or show a blank button that … Read More

The built-in trackpad on MacBook Pro and MacBook functions as the primary input method of the Apple laptops, but if you primarily use an external mouse or external trackpad you may occasionally find the built-in trackpad receives input you’d rather the Mac ignore. With a simple settings adjustment you can do exactly that, ignoring any … Read More

Need to place an iPhone 7 or iPhone 7 Plus into DFU mode? Now that the iPhone no longer includes a clickable Home button, you might be wondering how to place the iPhone 7 models into DFU mode, and that’s exactly what we’ll show you how to do.

Restrictions on iPhone or iPad prevent a user from making many changes to the devices settings and allow the disabling of various iOS features, including some apps, functionalities, to disallow certain content types, and the ability to prevent making in-app purchases or buying from the App Store. Restrictions are very commonly used by parents to … Read More

iTunes error 9006 may appear when attempting to download, restore, or update an iPhone or iPad. Typically you’ll see an iTunes error message that states something like “There was a problem downloading software for the iPhone. An unknown error occurred (9006).” or you’ll notice an “err = 9006” message alongside a stopped or failed download … Read More