Troubleshooting

“Photos Agent” is a little Photos app helper process that often runs on the Mac, it’s for Photos app users and it handles background tasks like downloading and uploading to iCloud Photo Library, downloading and updating Photo Streams and shared streams, and other related iCloud Photos and Photos app tasks. For users who don’t use … Read More

Many Mac users don’t need Java on their computer, but if you happen to have Java installed and want to remove it from a Mac then you can uninstall Java and JRE with a little effort.

Did you install iOS 11 beta onto your iPhone or iPad, but now want to downgrade to iOS 10 and revert to a more stable system software version? You’re likely not alone. Fortunately just like it’s easy to install iOS 11 beta right now (even without a developer account), it’s also easy to downgrade iOS … Read More

Do not buy used iPhone or phone without doing this first! For anyone shopping for a used iPhone or Android phone, your top priority should be to check to find out if the iPhone or phone has been stolen or reported as lost. The reason is simple; a stolen iPhone or phone that has been … Read More

The Mac is a fantastic platform that is intuitive, user friendly, easy to use, powerful, and comparatively free of problems and nuisances. But that’s not to say that Mac OS doesn’t have some frustrating aspects or features too. This post aims to address some of the bigger annoyances that may be encountered on a Mac, … Read More

iOS firmware files should always arrive in IPSW file format so that they can be identified and used properly. Sometimes, users may download an IPSW firmware file for iPhone or iPad and it arrives as .zip file instead of .ipsw as expected, this usually happens on Windows computers but it can happen on a Mac … Read More

Messages sent from an iPhone or iPad may occasionally fail to send, instead displaying a “Not Delivered” error message along with a little red ! exclamation point next to the failed message. While this may be annoying, you can easily resend a message from iOS Messages app with minimal effort. You can resend an iMessage … Read More

Some more advanced Mac troubleshooting and diagnostics techniques require a user to access the Terminal from Mac OS Recovery Mode. We’ll show you how to quickly access the command line while a Mac is booted into Recovery Mode.

The Mac Messages app may occasionally fail to send a message correctly, when a message fails to send it is made obvious by a little red (!) exclamation point and a “Not Delivered” message under the failed iMessage or text message. But you don’t have to retype the message or just let it go, instead … Read More

Safari on the Mac has the ability to run third party plug-ins, some of which may perform additional services and bring additional functionality to the web experience. Plug-ins include things like Flash Player, Adobe Acrobat Reader, and other similar multimedia tools that are added into the browser. While some web sites may require these plug-ins, … Read More

Ever wondered how to force quit apps using the Touch Bar Macs? While there are many different ways to force quit Mac apps that aren’t responding, perhaps the most commonly used force quit method involves the Option + Command + Escape key sequence. But that Touch Bar Escape key is software… see the potential for … Read More

Some Mac users may want to clear caches and clean out temporary files from Mac OS. Caches and temporary files can include things like web browser cache and history, messaging cache, app specific temp files and caches, partially completed downloads, and much more. While most apps will handle cache management on their own, and Mac … Read More

Mac users may encounter a pop-up error originating from the Messages app in Mac OS which informs them “your message could not be sent”. Often when this error dialog appears, it’s seemingly out of nowhere or when a Mac wakes from sleep or has rebooted. While it’s possible to encounter the “your message could not … Read More

Sometimes, Mac users may encounter a black screen when they wake their Mac from a sleep state. The issue is quite obvious if you experience it; when you attempt to wake a Mac from sleep or open your MacBook lid, the screen stays black, although the computer is obviously awake as often indicated by the … Read More

Have you ever discovered that your iPhone it warm to the touch? It’s not common, but sometimes an iPhone can even get outright hot to the touch, where the rear of the iPhone and the screen of the device is hot to touch, sometimes enough to be uncomfortable to hold and make your hands sweat. … Read More

Rarely, the iPhone may get stuck on the Apple logo screen. This usually happens after a software update or a crash, and it’s fairly obvious because the Apple logo  appears against an otherwise black display and that is all you see on the iPhone; just the Apple logo stuck on the screen and the … Read More

Siri usually works great on iPhone and iPad, but sometimes Siri stops working or Siri may not work as intended. If you experience problems with Siri, this guide will walk you through troubleshooting Siri so that you can fix Siri to work on your iPhone or iPad again. We’ll cover several effective troubleshooting tricks to … Read More

Have you ever been recording a video or audio with QuickTime Player on the Mac only to have the application crash before you were able to save or edit the movie file? If so, you likely assume the video or audio file that was being recorded or was saved is now missing, but that is … Read More