Fix Error 3002 & Error 3200 During iOS Update

Oct 12, 2011 - 126 Comments

iTunes icon A fair amount of users have ran into “Error 3002” and “Error 3200” during the iOS update process with iTunes. It’s not entirely clear what’s causing this, but we have provided a solution that should work for both Mac and Windows users to resolve the error message so that you can update your iPhone, iPad, or iPod touch as intended.

Fixing Error 3002 & 3200

You will be restoring to iOS rather than updating, meaning the device will be back to a fresh iOS installation. Be sure you have a backup of the iOS device before you proceed, so that you can then get all your apps and settings back.

Important: Before proceeding, be sure you have removed any blocks for gs.apple.com from your hosts file!

  1. Be sure you have the latest version of iTunes installed
  2. Download new iOS IPSW specific to your device, save it somewhere that is easy to find
  3. Launch iTunes and then do the following…
    • Mac users: hold down the OPTION key then click on “Restore”, locate the aforementioned IPSW file
    • Windows users: hold down the SHIFT key and then click on “Restore”, point iTunes to the downloaded IPSW file

Error 3002 fix

If your hardware gets totally boinked or if you’re then encountering error 3194, you can also try putting the iPhone or iPad into DFU mode and restoring while in recovery.

Remember to check your hosts file too, if you blocked an Apple server or use Sauriks instead in the past for jailbreak purposes, that will cause issues now when you are updating to the latest iOS.

Update: Another common error is “An internal error has occurred” – this is an indication that Apple’s servers are swamped, so you may want to try again later.

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Posted by: Matt Chan in iPad, iPhone, iTunes, Troubleshooting

126 Comments

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  1. sahil says:

    please help me to install software in ip4s my iphone 4s has no software when i update it from itunes it shows error -1 can iskip this error or any other way to install

  2. Manxd says:

    I have iphone 3gs ios 5.1.1 with siri instaled,few month later my iphone always restart or turn off itself,i decide to restore my iphone but always failed with error code 3002,then i trying to upgrade to ios 6.1.2 but i have error again,can somebody help me??
    Sory for my bad english,

  3. […] to iOS 5, others are running into a variety of errors in the process. One of the more common is “Error 3200″ or “Error 3002″, the fix for that is fairly simple and we’ve already covered it but nonetheless the error has […]

  4. Adine says:

    I’m trying to upgrade my iPhone 4 to ios 5… I have itunes 10.5 but still didn’t work, always got error 3002 and also it says “The device is eligible for the requested build” something like that… any help would be appreciated… thanks :)

  5. Maxi says:

    Matt
    i have tried over 40 times and every time getting 3194 error….
    my jail break i phone is a threted
    so each time i fail,i have to goes through fix recovery and tiny umbrella and again i have to boot it with redsnow software
    please help me to restore my i phone and i will provide you the software which is able to unlock ios 5 with 04.11.08
    :(
    this is the only reason i want to restore my phone again
    i have spent 50 pounds to bought the software
    :(

  6. Maxi says:

    is it possible to restore a jail broken i phone 4 ios5 to restore with original ios 5?
    help please

  7. Maxi says:

    3194 is not working for me dear
    problem is my phone is is jailbroken already and its on ios 5
    i want to restore it to ios 5 cause i have found a way to unlock ios 5
    i have tried to restore it so many times.
    used tinyumbrella,reedit host file,disabled firewall,i have putted my phone on dfu mode and tried to restore it
    nothing is working for me
    please help….

  8. HELP says:

    DFU mode does not work!!! it just deleted everything!!!!

  9. HELP says:

    restore does not work to fix 3002. ive been trying it for the last 2 hours.

  10. HELP says:

    also what on earth is a host file and how do i check it?

  11. HELP says:

    i have done this about 20 times at least and get errors every time. HELPPPP. ive been doing this for 5 hours straight now!

  12. Maxi says:

    How do I fix 3194 and 3014 errors when restoring iphone?
    Hello, I’ve been trying to jailbreak my iPhone 4 all day. I was recently told that if I wanted to unlock my phone i have to restore my phone with 5.0 instead of jail broken ios 5
    So I downloaded the firmware, clicked restore while holding shift, etc.
    When it’s verifying the restore with apple however, I get an error that says “an unknown error occurred (3194)”
    While searching around,
    I found a solution to that error which was to add an ip (cba finding it) and “gs.apple.com” into my hosts file, which I did.
    But now I’m getting the 3194 error again…
    I just want to restore it back to iOS 5.0…..
    Help?
    I have done this over 20 times and every time getting same error

    I have the latest version of iTunes

    Please help me and i will great full to you rest of my life
    thanks

  13. joanna says:

    wow…!!!!!!!!!!!!!!!!!!!!!!!!! big help thats it work 4 me…
    thank you

  14. […] all that, you can finally connect the iPad to your computer! (Hallelujah.) But, acting on a tip from OSXDaily for Error 3002 fixes, we used the downloaded IPSW file by clicking SHIFT+RESTORE instead of […]

  15. kdincyp says:

    Ahaaaa!
    i just figured it out myself finally.
    i reset the iPod touch by pressing & holding the power on button whilst then pressing the menu button since there was no other way to access it.

    It was then able to connect to iTunes and restore the backup (well still restoring so hope will complete ok by morning). Yippee!
    i can now dare to do the same with both my iPad1 & iPad2

  16. kdincyp says:

    iPod Touch 4th gen:
    Using ipsw, shift+update gave 3002 so I followed advice to backup then use shift+restore that’s worked for many here, which extracted the file but after restoring, when iTunes tries to connect my Touch but reports “iTunes could not connect to the iPod ‘iPod Touch’ because the pairing is missing.
    Now i’m stuffed – can’t use it for anything unless find a solution.

    Any ideas please you knowledgable fellows and fellowesses?

  17. Yatin says:

    all done great…i got error 3002…but i followed restore method rather thn update method…n in 5 minutes i got ios 5 on my ipod touch 4th gen!

    thanks guys good job! :)
    u rock

  18. Nishanth says:

    Perfect !!!! Lovely!!!!! Guys Right place to download… Rock on… :)

    Rgds,
    Nishanth S

  19. Nqabeni thabede says:

    Thanks works perfectly I chose restore while holding down the shift key and walla

  20. deters454 says:

    I recently updated to IOS5 and I have noticed the following software issues…..

    I no longer recieve a tone when I recieve a text message (even with a tone selected in settings and notifications on).

    My WIFI meter located in the status bar now reads in decibels when I move into any application and remains that way until I return to the home screen.

    I have the notifications set to show me a preview at the lock screen. Even with messages and calls missed I still am not “notified” on the home screen.

    After completing the update I am missing over 9000 songs, several apps (free and paid) and have noticed the phone is a bit sluggish.

    I was operating with a cydia jailbreak (4.2.10) prior to updating and couldn’t really wrap my mind around the whole process so I decided to try IOS 5. I wish I would have stayed a bit longer….

    Anyone having similiar problems??? I am also curious if I can correct these problems myself or will I need to contact apple for a fix…..

    Any help is appreciated!!!
    Thanks

  21. Kaotac says:

    Hmm. Mine seems to be hung up on “Accessing iTunes Store…” Is that normal?

  22. Amir says:

    The restore option surly worked for me… from the first hit ;) :D
    restoring in progress
    thx guyss

  23. Jaja says:

    Will my data be permanently lost? Or is it after shift restore the programme gets updated and I can restore my backup and everything will be the same?

  24. gimmeachance says:

    “I have resolved this problems with a help of a friend.

    When you’re finished downloading the .ipsw file, copy or cut it then TRANSFER/PASTE it to the folder (C:)/Users/Username/AppData/Roaming/Apple Computer/iTunes. Look for the name of your ipod,iphone,ipad with the one with the folder name of Software Update and paste it in there.

    Open iTunes 10.5 then click the update button. Then your all good. Hope this helps!”
    ——————————

    Finally a solution that worked for me.. thanks! =]

  25. […] is trying to upgrade at the same time, it just like doing massive DDOS to the server, the famous error 3002 and  3200 is even on the twitter trends […]

  26. Mohammadreza says:

    thank you dear

    It was very helpfull for me and solved my problem.

    Regards
    Farazi

  27. Latkan Tappu says:

    the entire 774.4mb of ios 5 update gets downloaded, the next thing i see….network connection timeout with the file processing is underway….happened thrice…

  28. wro says:

    what good website !
    you really help me .:D
    and it works ..
    THANKS !

  29. Safeeya says:

    I’m still getting error 3002 even though i’m using alt and update.
    my phone is a 3gs and i’m using mac with itunes 10.5
    :(

  30. Outlaw405 says:

    Thanks it worked……no more Update Timed outs.

  31. imagez says:

    Copied the ipsw from folder and then pasted it on the desktop,user-(user name)-appdata-apple computer-itunes-ipad software updates,and then hit the restore tab while holding down the control and shift button,browsed to the desktop where i had earlier pasted the ipws and double clicked.the rest happened so magically,remeber it took me almost four days of trying everything.
    I wish you luck!!!

  32. KS says:

    Hey it works for me! Thank you very much! :)

  33. ShoMas says:

    You my friend are a lifesaver. Many thanks!

  34. Wyatt says:

    I went and reset my iPod Touch 4g, and it has taken over 15 hours now…

    Any help?

    Oh, and this is jailbroken.

    (It is a reset, not restore!)

  35. Sato says:

    This worked for me. Thanks aCQQK13.

    Thanks much. For any others reading this follow this:
    1) Connect your iOS 5 compatible device
    2) Right click device on updated iTunes.
    3) Choose ‘Backup’ and wait for all your files to backed up
    4) Download iOS 5 iswp file
    5) Hold shift and click restore, locate the iswp file
    5#Make sure you shift click restore NOT BACKUP.
    6)iTunes will erase your files – update to iOS 5 then place your music back onto the updated device.
    Voila!

  36. […] This is the second hiccup this week due to immense demand of Apple’s latest and greatest releases. The first was a series of “internal error” messages related to installing iOS 5, the most prominent being Error 3200 and 3002. […]

  37. adam =D says:

    well, i tried to update 3 times using the secondary download link on my ipodtouch 4g it didnt work…..then i tried the first restore option and it worked first time ! just be patient keep on trying it will happen now i have ios5 F****** amazing!

  38. roystreet says:

    Matt…Thank you very much for that bit of info. By the way, will it need to be connected the whole time or just initially?

    Again…Thank you very much

  39. roystreet says:

    I have a question for anyone…I have downloaded the update ipsw file. I sync & then press shift + restore. It begins the extraction process…So everything looks good. I then get a 3002 error.

    My question is…Does iTunes still have to verify something with the Apple servers? Because I don’t have my computer connected to any network at this time…So does it still need to verify?

    thanks,
    ~roystreet

    • Matt says:

      Yes, you should be connected to the internet when you are updating iOS. Many of the errors are caused by connectivity problems.

  40. luxgha says:

    guys it is so simple put your phone inot DFU mode …. hold down the home button and the power button for 10sec thsn realese the power button and keep on holding the home button for the screen is off and itunes connect the device than just restore to the os 5.0 for windows hold SHIFT + RESTORE and mac hold ALT+restore and it will work

    • Kery says:

      After so many times trying, update, restore, backup, download from iphone auto (wasted over 10 hours+), download direct file – thinking the file i downloaded broken and many things i did..this is the best solution ever.

      I was thinking this might happend due to the jailbreak. After put my iphone under DFU mode, and restore, i can see the shining apple! its works!

      So here, iOS 5!! Now im ready to jailbreak iOS 5 again xD

  41. Joeri says:

    Hi!

    I am trying to install iOS 5, but before that my device has to back-up everything… That’s kinda the problem, it takes about 1 hour to even reach 1%…

    I have tried to remove all of my music from my iPhone 3GS before updating, but it’s still backing up at the same speed.

    Any comments on this?

  42. Matt says:

    Worked perfectly… thankyou!

  43. jaiel says:

    This difinitly worked for me

  44. Nicola says:

    worked thank you!

  45. jk says:

    there is no ispw file in the zipped folder???????????????????????????

  46. Pamela says:

    Name: iPhone
    Capacity: n/a
    Software Version: n/a
    Serial Number: Not important
    Phone Number: n/a

    It wiped everything though… I no longer even have the option to restore from backup…

    Is this happening to anyone else?

    I don’t even know where anything went! :(

  47. Pamela says:

    Will this method delete my photos and everything as well?
    I’m freaking out! My phone is stuck in the picture of the plug and the iTunes bubble.

    Help!?

  48. william1 says:

    I did the same steps but all my apps are gone so is my music?!! Anyway i can get them back? Please reply. Thanks

  49. Javier says:

    I keep getting a “device is not eligible for requested build” how do I fix that?

  50. dcode86 says:

    It’s work…!!! 1st time..juz follow that instruction guyz.. TQ so much..!!

  51. sandeep says:

    hey…i downloaded the ipsw file and when i tried 2 restore it i got an error 1304….saying firmware corrupt….wht do i do…n whts d cause f d failure???

  52. Lourens says:

    Shift-Restore worked to install iOS5.

    But now I can’t restore my two hour old backup, because iTunes tells me this backup has failed… DUH!!!

    Is this a iOS4/5 compatibility issue?

  53. Kishan says:

    MY DOING ERROR 3014 :s
    WHAT CAN I DO ?

    THANKS

  54. Timkay says:

    Thanks alot, the restore option worked great after backing up my iDevice and all my apps and settings are back…. am now enjoying iOS 5.

  55. Rob says:

    I have resolved this problems with a help of a friend.

    When you’re finished downloading the .ipsw file, copy or cut it then TRANSFER/PASTE it to the folder (C:)/Users/Username/AppData/Roaming/Apple Computer/iTunes. Look for the name of your ipod,iphone,ipad with the one with the folder name of Software Update and paste it in there.

    Open iTunes 10.5 then click the update button. Then your all good. Hope this helps!

  56. Gaurav Tyagi says:

    Thanks a lot Matt……Restore option worked for me….thanks a million :)

  57. Ramzi Khoury says:

    Can anyone please let me know what the HOSTS file should look like? I have iOS 4.3.5 on iphone 4 and iTunes 10.5 error 3194 and 3002. Thank you

  58. […] 3002» и «Error 3200» во время обновления прошивки. Ресурс OS X Daily предлагает свой способ их устранения для пользователей Mac и […]

  59. Chris says:

    As I am attempting to update my phone I keep getting this message after it attempts to “extract software” .. it says “The iPhone “iPhone” could not be restored. This device isn’t eligible for the requested build.” :( what can I do?

    • Gagalug says:

      Anything under iPhone 3gs wont work. Sorry Chris..

      • muram says:

        i have that same error and im trying to update/restore my ipad2 from 4.3.3 to ios 5 .. i tried all the steps mentioned and the /private/etc , and the host file has only this
        ##
        # Host Database
        #
        # localhost is used to configure the loopback interface
        # when the system is booting. Do not change this entry.
        ##
        127.0.0.1 localhost
        255.255.255.255 broadcasthost
        ::1 localhost
        fe80::1%lo0 localhost

        i tried this on mac and windows i dont know what more to do :S

  60. Freaksho says:

    great tip, with the restore. windows 7 iPad2 owner,workedlike a charm. thanks!

  61. HENRY says:

    I WAS STUCK ON “BACKING UP” SO I CHOSE THE RESTORE OPTION INSTEAD OF THE UPDATE. EVERYTHING WENT FINE FOR ME AND AM NOW ENJOYING IOS 5.

  62. mitch says:

    turns out it was just the server nevermind.

  63. mitch says:

    what exactly should my hosts file say? or does it not matter is i uncheck the exit on cydia in tinyumbrella? i know the server might be swampd but i have a lot of problems with my iphone so .

  64. ScrewLoose says:

    This isn’t a “fix”. I do recommend updating it this way, but people who got it to work this way was just a coincidence. This issue is because Apple’s servers are overwhelmed. Just keep trying and eventually it will work.

  65. gamut says:

    After four and a half hours and 39 attempts, it finally worked throught iTunes! :-)
    Just at the point where the download suggested here had completed, ironically. Thanks for the fix, even though I didn’t actually use it on my iPhone, ‘coz I may yet have to on my iPad.

  66. Mr. X says:

    one other quick note.. I dont’ sync books, music, videos on my iPad.. So I actually lost all that stuff.. I had music in my iTunes library.. but I tend to just delete .pdfs of magazines and videos I encode… so I lost that stuff.. but no huge deal for me.. just a heads up if you are gonna do it this way.

  67. Mark says:

    This worked for me too!

  68. Zatsumi says:

    I had tried this a couple of times, but it never worked and I was getting quite upset. After a couple of consecutive tries, however, I got it to restore to ios 5.

    Keep trying and it should work! Thanks for the fix!

  69. Mr. X says:

    worked fine by getting the appropriate version for direct download and pointing it to it by holding shift and hitting RESTORE.. it verifies that it is good and then when done it asks if you want to set it up as a new device, or if you want to restore it from a backup.. VERY IMPORTANT.. right click on your device before you do anything in itunes, and select backup.. it will back up all your stuff to your HD, then you can do the RESTORE from the new iOS 5 .ispw.

  70. Cndn says:

    Thanks a million, upgrade download from you site and instructions resulted in iOS 5 now running on my 3GS and iPad 2.

  71. wlwbishop says:

    it worked for me

  72. Sola says:

    I just ran the update again directly from itunes and it worked….this was my third try………….so keep trying guys

  73. Berndawg says:

    i went through all these sites, and i get it that apple is getting swamped but, i went over to my vista pc, and was able to get it restored to ios 5 via the direct link, i then went back to my macbookpro and restored from backup..
    only thing that worked flawlessly twice once with ipad

  74. Sachin says:

    I have got the problem.. then simply retried ….. it works…

  75. Alex Yee says:

    This method works like a charm….. wooot woot!

    I put my iPhone on Airplane mode and followed the above instructions…

  76. risc128 says:

    This procedure works, Like skipping backup and all the unnecessary sync.
    But you have to continue trying.

  77. Hussain says:

    Finally it works without this method just keep clicking i got it after 7 tries

  78. Meelis says:

    updating iphone 4 from 4.3.5 to 5 got error 3200 several times. Tested several options and was already pissed off as error remained.
    Then did next:
    – updated to latest iTunes and restarted computer (just in case – Windows, you know)
    – killed ALL programs running in background in phone and restarted the phone
    – attached the phone to computer
    – updated firmare using iTunes
    – update was successfull, but phone started with factory settings, so needed to restore it from backup it did during the update process…

  79. Chris T says:

    I have iOS 5 downloaded and when I go to update I get error 3002 and when I do it from restore I get 3014. I don’t know what do to do.

  80. Rainier says:

    While I was getting the 3002 error, I found out that any addons that use iTunes will prevent your iOS device from updating. If you use any addons such as Last.fm for scrobbling or Growl for notifications, fully quit those applications and retry updating your iOS device with iTunes open only.

  81. Lucas says:

    none of these options are working with my ipod touch :S i tried everything, but nothing has happened :S

  82. User21 says:

    Getting it for a while now (error 3200) also i had gotten error, 21, 11, 3002, 3001, 1600, 1601, 1602. Im not sure how much more at me at they can throw at me.

  83. John Micheal says:

    restore for iOS 4.3.3 ?

  84. meh says:

    this doesnt work because it doesnt

  85. Andy L says:

    I had been getting the same response for a long time, i was begining to think that because my ipad normally sync’d to a mac trying to upgrade on PC may be causing the issue but eventually i got it to work with the restore option, it tool significantly longer to “verify with apple”, could be server related.

    Keep trying and it should work.

    ran as administrator – worked first time!

  86. Racsan says:

    As previously stated hold shift then click restore because the file is a restore not an update. Find your downloaded IPSW file then just follow on screen instructions and wait for your apps to return.

  87. remmirat says:

    still no go… verification servers are down ?!

  88. michael sundjojo says:

    i use this :
    just backup your device first.
    after that,do restore with :
    Mac users: hold down the OPTION key then click on “Restore”, locate the aforementioned IPSW file
    Windows users: hold down the SHIFT key and then click on “Restore”, point iTunes to the downloaded IPSW file
    and it will success:)

    • aCQQK13 says:

      Thanks much. For any others reading this follow this:
      1) Connect your iOS 5 compatible device
      2) Right click device on updated iTunes.
      3) Choose ‘Backup’ and wait for all your files to backed up
      4) Download iOS 5 iswp file
      5) Hold shift and click restore, locate the iswp file
      5#Make sure you shift click restore NOT BACKUP.
      6)iTunes will erase your files – update to iOS 5 then place your music back onto the updated device.
      Voila!

  89. Davis says:

    FYI: Error 3200 is the same thing, same fix

  90. shaiza says:

    worked for me, thanks

    iOS 5 is the shizzzzz

  91. Stephen says:

    Was getting (3002), tried restore option. Now I just get “An internal error has occurred”.

    Blah.

  92. Ryan says:

    This did not help me at all :(

    Still getting 3002.

  93. adam says:

    it works for me when running itunes as administrator.
    (had this problem at first)

  94. Chip says:

    We got error 3002 and later 3004. Apple support said stop hitting the server so hard and wait about an hour, so yall chill for a little bit! ;)

  95. Riddell says:

    Works for Error 300 and 1600 too, in fact almost all errors during iOS 5 update can be resolved with this method because it circumvents the download and connection to Apple’s servers.

    Thanks!

  96. Dckii says:

    I don’t understand about “Important: Before proceeding, be sure you have removed any blocks for gs.apple.com from your hosts file!”.

  97. Nick b says:

    I’m getting the error 3002 for both update and restore, any solutions?

    • Andy L says:

      I had been getting the same response for a long time, i was begining to think that because my ipad normally sync’d to a mac trying to upgrade on PC may be causing the issue but eventually i got it to work with the restore option, it tool significantly longer to “verify with apple”, could be server related.

      Keep trying and it should work.

  98. Ben says:

    I have just a plain jailbreak on mine, will I have blocked Apple Servers?
    I am still downloading iOS5, its taking forever!

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