Having Safari Problems with iOS 8.2? Try This
Some users who have updated to iOS 8.2 have discovered the Safari web browser no longer works as it should on their iPhone or iPad. There seems to be a few variations of Safari issues with iOS 8.2, but typically the problems manifest as an inability for Safari to launch or stay open, Safari becoming unresponsive to touch input, Safari loading blank pages, and the Safari search / URL bar becoming unworkable. If you’ve experienced one of these problems with iOS 8.2, you may be able to remedy it with one of solutions outlined below.
First, Try Clearing All Web Data
The first thing to try is to reset Safari in iOS by clearing website data, cache, history, and cookies.
- Open the “Settings” app and go to “Safari”
- Choose “Clear History and Website Data” and confirm that you wish to clear Safari data when asked
Once you’ve cleared the Safari cache, manually quit the app by using the multitasking screen and swiping up on Safari so that it flies off screen, then relaunch Safari again. You may want to reboot the device too.
At this point Safari should be working as intended, opening as usual and being responsive to touch and input again. If you’re still experiencing trouble, you can go a step further and restore the device.
Safari Still Broke? Reset & Restore the Device
Resetting a device is not fun, but there are reports this can work to resolve broken Safari issues. You can either reset to factory settings and then restore backups from an iCloud or iTunes, or restore directly with iTunes and a computer.
Be sure to back up your iPhone or iPad before restoring or resetting, otherwise you may lose important data.
Alternatively, Use Chrome as a Web Browser
If there is indeed a bug with Safari in iOS 8.2 then a fix is sure to arrive in the form of a point release. Thus, rather than reinstalling iOS, you may opt to use an alternate web browser like Chrome in the interim period. Chrome for iOS is quite good anyway, though you will miss out on useful features like Handoff and iCloud Tabs.
The restore approach was pointed out by iPhoneHacks who noticed a conversation on Twitter discussing the Safari problems post iOS 8.2 update. For me, simply clearing out caches was enough to get Safari working again on the iPhone and to stop loading blank pages (much like a similar experience in OS X), but let us know in the comments if you experience any problem and what worked for you to resolve it.