Troubleshooting

If you’ve ever gone to plug in your iPhone or iPad and noticed that it’s not charging as it’s supposed to be, you might want to check the devices Lightning port. That’s because the little charger port on the bottom can be a trap for pocket gunk, and even fairly small pieces of lint or … Read More

Forgetting the login and password to an Apple ID is not the best feeling in the world, particularly given how integral an Apple login is to the broader iOS and Mac OS X experience. So, if you or someone else happens to forget an Apple ID or the password to an Apple account, what should … Read More

Many iPhone users have discovered that since updating a few of the household phones to the latest versions of iOS, suddenly when one iPhone rings, so does another completely different iPhone with a different phone number. This is often the case with spouses and partners who find their iPhone ringing when their wife or husbands … Read More

In some rare situations, reinstalling OS X on a Mac may be required. This is made fairly easy as all modern Macs include the OS X Internet Recovery feature, which lets you reinstall OS X through a netboot type of mode that is accessed from the internet rather than a local drive. This is helpful … Read More

The iOS Health app can keep track of your movement, steps, and fitness throughout the day, and it works really great with the new iPhones… most of the time, at least. But sometimes you can open Health app and rather than seeing a chart of your fitness activity for that day, week, or month, you’ll … Read More

OS X Yosemite has a rather peculiar bug with Open and Save dialog windows, where the file selector or saver dialog window shows up as inappropriately large. Sometimes the Open / Save window gets so big that it goes underneath the users Dock or even off screen, effectively preventing the dialog window from being resized. … Read More

Many Mac users go with the full sized Apple wired keyboard rather than a wireless keyboard so that they can have a dedicated number keypad on their keyboard. Sometimes that numeric pad seems to randomly stop working though, and suddenly numbers don’t type at all, which can be frustrating to say the least. To further … Read More

Rarely, a Mac may encounter some peculiar issue during system boot that can cause quite a bit of panic, like booting to a completely black screen. It would be easy to interpret that as a potential hardware problem, and in some particularly rare situations that may be the case, but it’s more often a software … Read More

A number of Mac users who were experiencing wi-fi connection difficulties with OS X Yosemite have found the problems continue to persist after updating to OS X 10.10.1. The reasons for this are not entirely clear given that OS X 10.10.1 has aimed specifically at improving wi-fi reliability, but some of the traditional troubleshooting steps … Read More

Some Mac users who updated MacOS have found Mail app to experience errors or problems when trying to send email. Typically this is in the form of an SMTP server connection error, a mailbox that’s seemingly stuck offline, a repeated request for a password from Mail app (a fairly common issue which we’ve fixed before), … Read More

iTunes 12 brought a redesigned user interface, complete with many changes to how things look and where things are located, smaller fonts, and the removal of the popular sidebar. Not all users have received these changes well and some aren’t too thrilled with the differences, and for some users they may wish to downgrade iTunes … Read More

Spotlight gained many new features and improvements with the latest version of iOS, but along with those changes came a curious bug that seems to randomly prevent Spotlight from working at all on an iPhone or iPad with empty search results.

Some Mac users who upgraded to OS X Yosemite have discovered a variety of wireless network connectivity issues, ranging from dropping wi-fi connections, to an inability to connect to the outside world despite being connected to a wifi router, even suddenly and strangely slow internet speeds. These network issues seem to occur most often on … Read More

Though the iOS 8.1 update includes many bug fixes that resolve some of the frustrating annoyances that popped up in earlier versions, a handful of users have experienced something else with iOS 8.1; quickly reducing battery life. No, we’re not talking about shaving a few minutes off how long your iPad or iPhone lasts, we’re … Read More

A notable number of Mac users who have gone to update their machines to OS X Yosemite have discovered something which may seem alarming; the progress bar seems to halt during the installation at just minutes remaining, and in some cases, it can sit unmoving with no apparent progress for well over an hour or … Read More

iMessage delivery and the Message app typically works great, but some users have experienced a few frustrating issues since iOS 8 with either failing deliveries of messages, new messages not appearing in the Messages app despite getting a chime or alert that a new message has arrived, messages not marking as read, multimedia messages not … Read More

Deleting files and folders from the Mac is usually as simple as dragging the item to remove into the Trash can, but on rare occasions things don’t quite go as planned. One of the more peculiar errors when trying to remove a file appears in the form of the following message when attempting to send … Read More

Though iOS 8 has tons of great new features and so many improvements, the release has not been entirely trouble-free for some users, and certain iPhone and iPad devices may feel as if their performance has degraded after the update. The extent of the speed issue seems to vary, ranging from random and generally sluggish … Read More