Troubleshooting

Hard drive failures are never fun but they are a fact of computing life whether you use a Mac or PC. Sometimes drives can truck along for many years before going bad, and other times you wind up with a drive that goes kaput after just a few months of normal use. Regardless of when … Read More

Some iOS and iPadOS users have reported problems activating iMessage and FaceTime on their freshly updated iPhone, iPad, and iPod touch devices. Some of the initial activation errors were probably due to immense simultaneous demand being placed on Apple servers, but since some people are still experiencing this problem after the initial iOS update release … Read More

Despite Time Machine being a remarkable solution for easy backups, a peculiar issue can arise for some Time Machine users that causes the Mac OS X Trash to not be able to empty when the backup drive is connected to the Mac. This will usually manifest itself as the following; a user attempts to empty … Read More

If you find yourself in a situation where the power button (the topmost hardware button) on your iPhone, iPad, or iPod touch is unresponsive, stuck, or no longer functioning, you can make due by using the Assistive Touch features of iOS. Intended as an Accessibility feature, Assistive Touch allows you to summon a virtual power … Read More

In an unusual and fairly rare situation, the Mac cursor can randomly disappear from OS X. More accurately, the cursor itself becomes invisible, because you can still click around on the screen but without being able to see what the mouse or trackpad is focused on. This seems to happen out of the blue, and … Read More

Every once in a while an iOS device or app will get stuck in the wrong orientation, unresponsive to rotating the device and it either stays in portrait or horizontal mode, despite every effort to rotate the device any which direction. Though this seems to happen more often on the iPad than the iPhone or … Read More

iOS is obviously going in the direction of not needing iTunes at all, but in the meantime you still need to sync an iPhone, iPad, or iPod touch to copy over music libraries, videos, media, perform local backups, apps, and more. Typically iTunes will sync with an iOS device without incident, but sometimes things go … Read More

Though most iPhone owners know what which model they have, not everyone does, and sometimes you’ll come across an iPhone and have no idea what it is. This is usually because some iPhone models share the same enclosure, and because of that it can be very hard to differentiate them just by a first glance. … Read More

Disk Utility usually works trouble-free, but a frustrating “Couldn’t Unmount Disk” error can halt whatever the attempted task is right in its tracks. This can happen during partitioning, disk verification and repair, and even during formatting, and there’s usually little to no additional information provided as to how to resolve the problem or even what … Read More

Many of us have found a situation where an iPhone just won’t turn on. Pressing the power button causes literally nothing to happen, the iPhone just displays a black screen. Fortunately, this is usually just a simple problem to resolve, because either iOS has suffered an unusually severe crash and needs the device to be … Read More

Ever had your iPhone get stuck in Headphone mode? The symptoms are fairly obvious; you go to change the volume level and the little volume indicator says “ringer (headphones)” like shown below, and no audio our sound works through the normal speaker output.

If you’ve ever had a MacBook Air or MacBook Pro’s battery disappear at random it can be a disconcerting feeling. This is often accompanied with the battery menu having an “X” through it and saying “No Batteries Available”, a very sluggish Mac, and even after a reboot or not the Mac will often have fans … Read More

Bluetooth devices are usually extremely reliable, but every once in a while something can start acting up and either lose it’s connection with the Mac completely, or suddenly develop a flaky connection. With something like the Apple Wireless Keyboard, a Magic Trackpad, or a Magic Mouse, it’s fairly obvious when something is going wrong; clicks … Read More

The iPad and iPhone don’t freeze or crash often, but when they do it can be an epic freeze-up, where the device can either get stuck in an app or, worse, it gets frozen on the dreaded iOS “spinning wheel of death”, the little wait cursor that never goes away. Left on it’s own in … Read More

Ever had a zip file turn into a cpgz file? This is an infrequent problem, but here’s what happens; When the .zip file is attempted to be unzipped, it extracts into a .cpgz file, which then can also be launched in Archive Utility, only to then turn back into a .zip file, which then turns … Read More

DHCP stands for Dynamic Host Configuration Protocol, and is commonly used to configure network devices so they can communicate with one another. Typically you’ll have a DHCP server (like a wireless router), and client machines on the local network (like a Mac, iPhone, PC, etc) that pull a dynamically assigned local IP address from that … Read More

Archive Utility is the little system app that launches anytime an archive needs to be dealt with by OS X, usually it launches itself, extracts a zip, sit, tar, gz, or whatever other archive file, then quits on it’s own. Lately there’s been widespread reports of weird problems with Archive Utility though, where a zip … Read More

The “Open With” menu appears when any file in the Mac Finder is right-clicked (or control-clicked), and it is intended to provide a list of alternate apps that selected file can be opened with other than what is currently set as the default application. This Open With is great, but sometimes it can become freakishly … Read More