Apple Customer Satisfaction Rating at All Time High, Dominates PC Industry
Apple’s customer satisfaction is at a new all time high, topping it’s own previous record but also continuing their dominating lead in the overall PC industry. The American Customer Satisfaction Index (ACSI) polled over 70,000 consumers and gave Apple a score of 88 out of 100 possible points, saying:
“In the eight years that Apple has led the PC industry in customer satisfaction, its stock price has increased by 2,300%. Apple’s winning combination of innovation and product diversification—including spinning off technologies into entirely new directions—has kept the company consistently at the leading edge.”
Perhaps this is one of the reasons that Apple is worth more than just about everything.
This news comes via ZDNet, who proposes that the reason for the remarkably high scores is simply a combination of reliable products, plus outstanding customer service and support, two things that Apple is routinely known for.