How to Unlock an iPhone with AT&T
As expected, you can now unlock an iPhone that is out of contract with AT&T. The process is very straight forward and simple assuming you meet the basic requirements.
Requirements:
- iPhone not in contract with AT&T, either having completed a contract or purchased without contract
- AT&T account in good standing
- iPhone IMEI number
If you meet those requirements, proceed:
Unlock an iPhone Out of Contract with AT&T
- Locate the iPhone IMEI number and make a note of it:
- Tap Settings then tap General
- Tap “About” and scroll down to find “IMEI”
- Call AT&T either by dialing 611 from the iPhone, or call 1-800-331-0500 and then dial 0010 to immediately speak to a representative and skip the hold time (International users dial 1-800-335-4685)
- Request your iPhone to be unlocked, provide the IMEI number of the device, and then wait for the instructions to be emailed to you
AT&T will initiate a request to unlock the iPhone and then you have to restore the iPhone through iTunes to complete the device unlock. With the device unlocked, a micro-SIM from T-Mobile or other compatible networks will now work in the iPhone.
The time it takes to receive the unlock instructions seem to vary widely, with requests being made earlier in the day being fulfilled sometimes with an hour, while later requests given up to two weeks wait time.
Update 1: You can also complete the entire unlock request process online with AT&T technical support, read how to do that here.
Update 2: AT&T is cranking through unlocks now faster than ever, it took under 30 minutes in our recent test with an iPhone.
I truly appreciate this article. Much thanks again.
Hello everybody, I have some questions. I have iphone 4s soft version is 5.1.1. It is lock to AT&T. I tryed to ask at&t to unlock it, but they were unable to do it , because phone is jailbreaked.
So what can i do now?
Can I make backup, then update ios to 6.0 v. (then jailbreake will disappear) and ask at&t will they able to unlock my phone. And finally restore my iphone from 6.0 to 5.1.1? becaus i dont want 6.0 version.
Is this way possible?
Can anyone post the mail format from AT&T regarding unlock instruction…
Guys, I just called the AT&T customer service center and was told they no longer handle these request over the phone. I was directed to the a web site specifically established for this purpose:
http://www.att.com/deviceunlock
It requires the details of the purchase etc, including the last 4 digits of the purchaser’s SSN.
Will try and send them an email about my position, I am from the Caribbean and the phone was given to me as a gift.
I was wondering how these people on ebay get so many phones to unlock. I purchased a phone from ebay, contacted AT&T and they said I must fax them the original receipt. I tried 3 more times and even the international number and got the same response every time. I tried to do it over the web and again I must fax receipt. How are these people doing it? AT&T said they would not take my ebay receipt. I tried to email AT&T but you must have an AT&T account. I tried to register but again you must have an AT&T account. Any help folks?
Will this work for the sprint iphone 4S if i call sprint?
hy,
i did the request and got an e-mail with my request number and that i need to send a fax with a copy of the receipt and IMEI.
if i don’t hace a fax, how could i do it in diffrenet way? like e-mail or something?
thank you!
Thanks a ton!
After 3 or 4 phone calls to ATT, i got both my iPhones unlocked.
Now it’s all automated: att.com/deviceunlock
is it free
called 5 times, each time I am told I need the account person’s name and phone number from the phone. I bought both iPhone 4’s on ebay. What is another way around the required acct info and phone number?
Thanks.
Tell them you bought it used on eBay and provide a receipt, they’ll go with that instead and should unlock the iPhone without a problem. I bought my iPhone used as a refurbished unit from a third party and had to provide a receipt but they quickly unlocked it afterwards. AT&T is really good with this stuff if you have the information, just be nice!
Hi! Lsn I have an iPhone that is locked on O2!!!
Look! Can I make it free sim with this operation ??! I mean to make all the sim cards work On it!!!!
Was pretty cool to find this… have 3 32GB 3gs’s that will supposedly be unlocked at some point by next Friday… (have case numbers for each unlock request…) And here I thought I’d need to jailbreak it and then unlock that way…
Hey,
Can someone help me with my iphone because when im trying to activate my nocontract Iphone 4s via itunes, itunes does not say that “congratulation your iphone has been unlocked”. My iphone does not have any contract with ATT but still it does not get unlocked. I have tied to unlock it today 4 times but the message does not appear
Please help me to unlock my iPhone 4, I am at Saudi Arabia..I bought as used iPhone…so I don’t have any contract details…can I still unlock the phone….? Thanks in advance
so surprised this worked but i had a friend with an att account and they unlocked my phone in 48 hrs had to fax them a receipt but i had 1 so im happy now
i love you iphone!!
hey Fabian, I did what you did with the paint edit of the proof of purchase. when I fax it to them, they say that it’s invalid proof of purchase. what do I do? maybe they found out that it’s edited. Fabian, do you still have any success with the paint edit of the proof of purchase? I changed everything that you stated. help. please get back to me asap. Your the man, Fabian!!
How long does it take to unlock a iphone with at&t? An do you have to restore it?
took me 4 days i bought a refurbished phone from ebay
Hi do you have to factory restore your iphone to unlock it? Like is it a part of the process? And how long does the whole process take?
i live in Canada and bought a used Iphone 4 in florida in march. I just got off the phone with at&t and the guy said there is no record of my imei with at&t and he even said it’s probably not an att phone. yet when i run any imei checker it comes up as locked to att. wtf? needless to say he wouldn’t unlock it. now I’m really confused if this is an att phone or not
hi guys, after read and read, i call AT&T (im from Argentina), the first two times they told me that they need the contract number, the name of the owner, the phone number and bla bla bla, but the third time a nice guy only ask me for the imei, so the case is in, and hopefully in a week i get the result. but here´s a doubt, he told me that if the mail saids only “caso resuelto” (“case resolve”) and there was no steps to unlock it means that my request was denied, is that so? thanks all for the help.
mine said that 2 but when i restored it said congratulations your iphone is unlocked
do you really need to have an existing account with at&t so that they will process your request?
O_o what other information would the tech support ask aside from the IMEI number?
HELP!
hey i just found out this today and did 2 calls the first one the guy wasn’t to helpful but the secon call it was so easy that only took me 3 minutes and bang, he gave me the case number and that the phone was elegible for unlocking and that i should be getting an email July 5 on the evening.
Great!!!!!!!!!!
I have a iusacell iphone 4 from Mexico, I live in US. This phone comes factory unlocked but I can not get to work with TMobile Sim. Can someone help?
i’ve called att to get my iphone unlocked an iphone 4s i bought 10 of them new from a guy i know,
but i do not have a receipt or proof of purchase, they gave me a case number and a date abouth 10 days from now,
the csr asked me to mail my proof of purchase i said i was going to but i do not have one would they still unlock it with out the proof of purchase??
Got my iPhone unlocked today through at&t….I can use it for any carrier now…
Thank you for the information. Followed it and att took imei and said that apple/att will send email in 2-3 days. Rep told me about the frequency of iPhone theft followed by innocent buyers asking for unlock after purchasing stolen phones. She said that some phones can not be unlocked due to this complication.
Hey guys, anyone could help me with my iphone4? i called AT&T to unlock it and they fund out i’m using my iphone with H2O wireless, and they ask me for reciept where i bought my iphone from. i bought from Craiglist long time ago, did not even get reciept, plz, what to do? any i dea?
i have ordered iphone 4s with a carrer at&t at $199 from iphone store..i am in india..can i unlock it from here…i have recpt.
Just called ATT to request unlocking. My iPhone is 3 and I bought it after 3G was released.
The customer service said my iPhone CANNOT be UNLOCKED for some security reasons which she does not know what it is.
I asked her for the reason that my iPhone cannot be unlocked. She said not all the iPhone can be unlocked(???).
I told her since it is locked by ATT, there will be a way to unlock.
She even said contact Apple!!! I bought it at ATT and why do I have to do that???
This did not make sense to me at all to me. They gave me one iPhone and now say that particular iPhone cannot be unlocked?? My account was in a good condition also, which I transferred after the contract to a different carrier.
Does anyone know where I should contact with this? Without an account at ATT, I cannot even send emails or chat…
I just spoke with AT&T just now and I was told that they are NO LONGER unlocking iphones if you don’t have an account with them. So, no luck for AT&T iphone users who lives outside USA.
dont worrie visit to at&t websit than make it free account than mailed it
You really should have included a very important piece of information.. You must be the original owner of the phone. My friend gave me an old 3G that I’m trying to get unlocked. Both at&t and apple refuse to do anything to help.
I’ve had other phones unlocked and its even easier than what you described. The unlock code was given to me while on the phone with a rep.
Just one more reason why I despise apple and ALL of their products.
Can you tell me please if it can be updated my iphone Att already unlocked my Iphone
Just try to change from us only..u have no other options..seems your motherboard main components r corrupt like Baseband chip etc
the direction on at&t email is i’ve to backup my phone and restore the iphone, how to restore my iphone? anybody know how to restore iphone?
Read the instructions they tell you how to restore, otherwise follow this guide:
https://osxdaily.com/2010/10/21/restore-iphone-from-backup/
i bought iphone4 and it is no longer in contract and i need a code to unlock my device. How to email to get? what is the email address?
I have paid every bill on time to AT&T for 5 years, upgraded to iPhone 4 (and added services, more $$$) 1 year ago, and now have to wait another year to unlock. But I live in France -now- and won’t be here in a year. I need the unlock now.
I have an iPhone 4 and want to unlock it without contacting AT&T. Please help?
I live in india, i bought an iphone from USA. It is locked to at&t. I want to use for GSM Indian Networks like, Reliance, Airtel, Aircel, !dea, BSNL etc. Do i use the same procedure ??
Do you need an att account if you dont live in the us or in an vountry were you dont have att? Because i bought my phone on amazon
1) You need to be a current or former AT&T customer. When you call in you need to be able to provide a number or account number that was associated w/ the iPhone being unlocked.
2) The phone MUST have completed the 2 YR contract. If the line was canceled, the ETF must be paid in full.
3) If you purchased the phone at NO COMMITMENT price (not on E-Bay or from a friend) from an Authorized Retailer (Wal-Mart, Best Buy, Apple, Radio Shack, etc). You need to be able to provide proof of purchase (a receipt). Or if you won the phone, you need to provide a Transfer of Ownership letter.
4) It has to be an AT&T iPhone (obviously)
I just thought you guys should know that information so you don’t get your hopes up. Toodles (:
I am outside US and i bought my iphone 4 back in 2010 and used ultrasnow so far for unlocking. I call AT&T today and they asked for IME and told me that my phone was never been in contract with AT&T so there is nothing they can do to unlock it. Is there any way around?
Hi, guys!
Thank you for providing so many useful information!
I have an iphone which was terminate last year Sep., and I think the contract was ended. But when I called AT&T, they told me that the contract is still ther untill July 2013 enven I payed the early temination fee and canceled that line with AT&T.
May someone help me on this issue?
Thanks a lot!
If you paid the early cancelation fee you simply need to provide AT&T with proof that you did so, though you’d think they’d have that on record. AT&T will unlock any iPhone that follows their guidelines. If you can’t find the receipt, wait until July 2013 and they will do it for you.
Matt, Thanks for reply! The problem is that they didn’t give me any proof or receipt about the early cancelation. They should have all the profiles about that early cancelation.
I am in india and had bought this Iphone 4 from ebay, called At&t for unlocking. They checked my account by the IMEI # that i had provided and told me that my phone is good for unlocking but they want the original phone owners Name and SSN #. I tried contacting the person from whom I had bought this Iphone, but he is not replying to me. any Help on what other options I have to get my iphone unlocked? as At&t told me that my phone is good for unlocking.
Please help
Thanxx OSX daily , can’t believe that after 2 years my iPhone 4 will get unlocked officially.
Can anyone help me unlock my iPhone?
IPhone 4 AT&T no contract
Bought through eBay over a year ago, don’t have any phone number just IME number.
Each time I tried calling AT&T they insist of me handing over a valid AT&T phone number which I never had..
Any advice anyone?
Supply them with proof of your purchase from a third party and they will unlock it, you’ll probably have to fax it to them though. Good luck!
I only have my eBay reciept will it help? Problem still is though that the representative won’t do anything without me providing them with a valid att phone number, which I never had :/
i have purchased 2 used iphone 3gs 8gb from USA locked to AT&T, what should i do to factory unlock it? i dont know whether its in contract or off contract. will at&t charge me and if yes how much. kindly guide me how to get it unlocked
Hi, i purchased 2 used iphones 3gs 8gb from USA locked to AT&T, i want to factory unlock the iphones and use in india , also there are old sims in both the iphones.what should i say to AT&T for unlocking……….somebody please reply addressing me at the earliest
please tell me where imei found in iphone
coz ihave bought my iphone in march when i saw its cdma(at&t) model i repacked it and kept in a my showcase and i even dont know how 2 unlock it please any one help me coz my heart pains when i see it in showcase.Please anyone help a iphone kid(im new 2 iphone)
i did not call, i sent an e-mail to customer care without being forced to go though login with att account,actually i’m not att customer and i am on process right now.
just me: Can you help me which address you sent the email, and what data did you provide to them?
Thanks in advance
Hey guys m planing to unlock my iPhone 4s are they excepting 4s to unlock??? i paid $630 dollars for it? n i do have apple genuine bill also!
an yes guys i have successfully unlocked my iPhone 4 previously it works…
I have a question can I do new version update to iPhone? if it was unlocked form att
I have a question can I do new version update to iPhone? if it was unlocked form att
Yes
are you sure?
I followed the steps and its working fine
Heeey Guys,
I did that and followed the steps , finally i got my iphone unlocked, but you must be a customer of the AT&T and you will provide your number of AT&T and they will cross check with your iphone, if its under your name or not and you have to provide the IMEI number, and wait for two weeks and backup & restore your iphone, and that’s all :), i have done that with iphone 4
I bought a iphone 4 , 16 gb from one of my friend in US, I caled the ATT customer care and c asked me for the bill, i said i will send the bill by fax, but i do not have the bill w. wat do i do?
if i send a fake bill ..shall i get caught? wat will i update in the bill? please help
@ Nikhil..i am in india and still have contract which will expire in august..but want to use iphone in india and i have Iph 4…so if i terminate my contract will it help or should i wait till august and then go for unlock. I have the latest OS updated..here local guys have told to unloack they charge around Rs7500. Please let me know.
Rekaha – If you have purchased in India, yes you can replace handset against pay some amount.
I know some of the places in bangalore where I phones do repair.
i purchased an iphone 4 from ebay and it has warranty till march 2013, I called AT&T and they said they can’t unlock it due to security reasons
As they took my id on call, they sent me the email mentioning that they will be not be able to unlock it due to security reason, no explanation or anything.
I contacted the seller & she confirmed that phone is not in contract and is not stolen.
I wrote back to AT&T asking for reason and mentioned that seller confirmed its not in contract and stolen.
got an email back mentioning all the eligibility cretia and highlighting the fact that I am not a current or former AT&T customer, I wrote back that If I am able to provide the account and proof of purchase then will they accept it
They sent an email saying they can review my request if I can provide account number and proof of purchase.
Now, My questions to guru’s in this thread,
1) Should I ask seller to provide me the account associated with it or should I ask my friends in US to provide there’s?
2) Will AT&T accept the paypal/ebay payment receipts ( I paid 350$)
Pls suggest
i have the same problem. But atleast you got an mail from ATT.. i did not get even that.
I purchased my iPhone 4s through a friend. I called AT&T today hoping to unlock it. I wasn’t sure if they could do it but I called anyway. I told them I purchased this from a friend. She asked for the IMEI number. She then told me to Sync, Restore, and I should get a message saying my phone has been “Unlocked.” Did all of that, and YES, got the message. NO, she did not ask for my e-mail or give e any unlock code. All of this took less than 5 minutes. Good luck to everyone else!!!
Did you put a sim card in it when you unlock it?
Hi Hitesh,
Thanks alot for your information.
May i know what reason, i have to tell to Apple to replace the iphone as my iphone have warranty for 3 more months.
otherwise any alternative to make it enable.. atleast to use as a ipod.
Please do the needful.
Thanks in advance.
the method of going through the at&t chat worked for me but i needed to have a friends number who used to use their service and i said i was connected to their service. i also had to fax in a fake reciept to their customer service. i finally after 2 years have my iphone (which has never once been used in the states) unlocked and able to use in europe.
Thank you so much Hitesh,
Iam unlucky that my iphone is not useful.
When u faced the same problem, what did u do ?
so, now what i have to do ? how do i replace from apple, what i have to tell them ?
do they change the baseband chip and return it to us ? as my iphone 3GS 8GB warrenty is still valid..
Please suggest me Hitesh.
Thank u thank u so much..
@Ruchit my iphone was bought in store in NY, USA and sent to India by my cousin. It was bought off contract. AT&T just asked for my imei and opened a case on April 19th. You don’t need proof of purchase as they can check all the details from the imei! PLEASE DON’T THINK GETTING A CASE NUMBER = UNLOCK ! You can know whether unlock is possible only from their email. Thats what the rep told me.. It doesnt matter which ios or bb your iphone has! It should not be on contract or you should have paid ETF thats it!
Hi! I am current AT&T customer, I have a contract till September, but I’m already eligible for an upgrade. My questions is: if I purchase a new iPhone with another 2yr commitment will I be able to unlock the old one??? I called AT&T today and the lady told me to “try to buy it and call after to find out”. I was wondering if somebody here had done it already. Thanks
Here’s the pic http://s19.postimage.org/gexywfmbn/Untitled.jpg I recieved a pdf attachment along with the mail! ;) FINALLY FACTORY UNLOCKED! ;)
at wic id u mailed them and wat detail u provided???
Friends … I had AT&T iphone 4 and connection when I was in US….. my first iphone was from purchased from AT&T store but I had to get it replaced from Apple store during warranty period.
Now I hv moved back to India….
I submitted my request for unlock on 23rd April by making international phone call from India…. On May 5th I got a reply that the IMEI number I gave is not mapped to any current / former mobile number and therefore cannot be unlocked…. then I called up Apple support and explained them about it… the Apple guy bridged the call with AT&T support and informed them that it is a valid IMEI…. Now AT&T has submitted new request today to get my IPhone 4 unlocked and wait till 14th May for email from AT&T…. Hope it gets worked out this time
Could someone help me in unlocking my iphone? I have a vodafone uk carrier and i dont know if this works with my carrier.is there anyone here could help me in unlocking it? I have a 5.0.11 and a model firmware 04.08.11..it would really be a big help for me.i really want to change my carrier asap.
Okay according to the mail received by our friend Ruchit, these are the requirements to get an iPhone unlocked by AT&T:
What are the eligibility requirements for unlocking iPhone?
General Eligibility Requirements for Unlocking iPhone
AT&T will unlock an iPhone under the following circumstances:
1.-The person requesting the unlock is: (i) a current AT&T customer; or (ii) a former AT&T customer who can provide the phone number or account number for the account.
2.-The iPhone was designed for use on AT&T’s network;
3.-All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and
4.-The iPhone has not been reported lost or stolen.
Note:
Current customers will be allowed five (5) unlocks per account, per year, so long as their account is in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days.
Former customers will be allowed five (5) unlocks per former account so long as they owe AT&T no Early Termination Fee or other unpaid balance.
In addition, AT&T will unlock an iPhone for: (i) an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and (ii) a person who purchased the iPhone from an authorized location at the “no commitment” price and can provide proof of purchase.
Hi Bereniss
I agree i don’t satisfy Eligibility criteria for AT&T , because i bought this phone from Online so there is no way I would have account number /phone number and its not easy to track or get this details from person who sold this phone to me…
I am not sure what to do now … this is just getting very annoying from AT&T and apple, instead of helping customers this is becoming too much of dependencies….
I would really appreciate if I can get some help or guidance in how to go about this
This post has been helpfull and ppl are helping eachother lets try to get this apple unlock cracked at earliest for all iphone 4 users
Thanks,
Ruchit
Hi Friends,
I tried all the steps provided and so far everything went the same i had case number and now when i get mail it says
I bought this phone from online , so i dnt have account number of mobile number to verify ….
Also is there any direct way to know if this phone is unlocked ?
What should be the next step in making the phone work ?
iPhone Unlock Request
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We are unable to complete your request at this time due to the following reason:
Invalid or no mobile/account associated with request.
Please click the following link for AT&T’s General Eligibility Requirements for Unlocking iPhone.
Thank you for your inquiry.
Sincerely,
The AT&T Customer Care Team
When did you call to get your unlock?? :/
I spoke to a CSR on monday and sge did tell me that the requirements have changed.
Hi Bereniss
I have put in my request on 16th April , my badluck so far it seem everyone in that timeframe have unlocked their phone
Thanks,
ruchit
Even i got same reply for case submitted on 10th April.
Also they mentioned one thing that my mobile is NON AT&T mobile.I dont know why???because when i brought the mobile it was locked to AT&T but on 25th April i unlocked it via SAM method and now its locked to my local carrier??
Can it be the reason for them mentioning NON AT&T mobile???
Does anyone have idea about it?
Also even after network restore it is showing locked to my local network and not AT&T???
Hi Fabian,
Thanks alot for all the above info.
my iphone 3GS factory Locked details are missing inside the phone like IMEI, ICCDI also modem firmware details are missing.
Actually my borther tried for unlocking, i think due to that all the info was vanished.
but i purchased with at Apple stores with genuine bill and warrantly of the phone it till 09/12
Can i contact the AT&T for unlock it ? will it be possible for them to do it..?
I appreciate your great help
La lun, i got a phone from one of my brother’s frnd as a gift having AT&T connection, without any connection.
In my phone no information is displaying for IMEI, ICCDI and Modem firmware catergories under settings > General > About.
i think this was happend, when my brother tried for Jailbreaking the iphone 3GS.
now, can i call to AT&T to unlock the phone, will it be possible to unlock ?
shall i say about the missing information on phone while raising the request ?
Note: My iphone is having warrantly period till 09/12.
Please give me update as early as possible.
I don’t know what to do…i first call AT&T on 17th, they gave a case number and gave me an estimated date for 24th, still nothing so i called again yesterday and when i gave them my IMEI number the operator told me that he can’t find the IMEI on their system, if it’s right, how come they gave me a case number when i called before?
Called on april 18 and nothing happen until now. I called att and they said that have a lot of request, thats why are taking long time.
i set up a case with them on april 20th and have been calling them every day after the 5th day to see whats up with the case and they keep saying it will be resolved on the 30th of this month and i called again today and he said i should receive a call in the evening tomorrow is this really true or will it take up to another 2 weeks…. this is really frustrating
Anyone have success or tips with iPhone 4 on a GoPhone plan? I tried to call the number above but all I got was robots answering menus so I hung up.
Got unlocked today…:) :) factory unlocked from at&t submitted case on 19 apr and got it exactly in 7 days..extremely happy…SAM method is also history now as it no longer works…So try again with att..it can take time but you will get it eventually..!
I’ve been waiting over a week now. I have the case number and they said I was eligible. :/ why isn’t my phone unlocked?
[…] about 10 minutes, it’s somewhat tedious but considering the new ways to unlock any iPhone directly through AT&T or with the SAM method, it’s worth it if you need to use another carrier. If you don’t […]
Got the unlock!!!!! No more Gevey!!!
how long u have been waiting?
If the factory unlock does work, will Tmobile users be able to use iMessage, Facetime, and most importantly, push notifications? I want to upgrade badly, but fear losing push notifications after reading that some users are unable to use them (since Tmobile users do not have 3G). Thanks!
They will really unlock my phone! I was very skeptical but I went ahead and called, I have an iPhone 4 which was under contract for a year before I paid the ETF and moved to Canada. I called today (4/24) and they told me I will get an email on or before (5/2) saying the phone is unlocked.
hello :) Im trying to unlock my iphone 4 through at&t, it is eligible but I’ve never been a customer of theirs. I was wondering if you could call for me???? I could email you my IMEI. PLEEAASE?? lol
Thanks
Jess
you should all jailbreake your iphones and unlock using SAM!! works for any ios and ANY baseband even 04.12.01!!
AT&T SUCKS!! :p
i have iphone 4s from at&t locked can i unlock it
Read the instructions and make the effort to figure it out yourself
unlocked yesterday using SAM, AT &T sucks big time :P
When did you call them? 16th? I called them on 15th but still no email!
yes i call them on the 16th and of course no e-mail at all :@
fortunately u can now unlock using gevey sim or SAM if ur jailbroken, i unlocked my iphone 4 using SAM this weekend :)
Did anyone get their iphone 4 or s unlocked if you called on April 12?
As my case is still pending….
It can take several weeks to hear back, AT&T has many requests and is backlogged. Have patience, it will come through!
for people who are waiting for unlock, to check if your iphone is unlocked by AT&T go to sim-unlock.net/iphone_chk/ If u get option “carrier” it means your phone is still locked.
[…] unlock the device for use on other networks. We’ve discussed this before and our previous guide on unlocking the iPhone through AT&T focused on calling a special direct line, but now we’ll show you how to unlock an iPhone […]
Attention everybody
AT&T has made the unlocking very tuff now, they fully verify you IMEI and also keep on asking for a AT&T IPhone number…if you call the international you have to press 1 to unlock the iphone and then 8 to talk to the rep. but make sure that you answer all the question asked by the rep correctly coz if you dont then they’ll be unable to take your request for the unlock.
Please comment
hi i just made a call last nite and we talk than the guy say my phone is unlock now and tell me to restore could it been that fast? he didnt even ask my email~
i called at&t spoke to a really nice lady on customer service who helped me out with no problems what so ever! gave me my case number told me it was eligible and said i should receive an email no later than april 30th!!!!!
After you received case number, if you aren’t eligible are you still receive notification by mail?
Yes, they will tell you if you have been granted permission for unlock or not. Good luck :)
So what if i don’t know the owners name or number ? I bought my locked At&t iPhone here in Europe , from a resseller , so would that be a problem ?
Called last Thursday, April 12, still not unlocked, no email..
Looks like the process really delayed etc…
What happens if i didnt get the email and i try the deactivate method via redsnow.I just wanna try if my phone had already got unlocked.I have the original att sim and i right now use gevey.
Frustated.I had called att on 4/10 gave ma imei no. They gave me a case no. and gave me a waiting period till 4/17.I havn’t got any mail yet.So decided to call them only to find out that they wrote down my imei wrong.!!!! Registered a case again and waiting for the mail to be received before 4/27.
Called at&t second time and got a case number this time which i did not get for the fst time….hope this will help..did they asked for the reeceipt from everyone buying iphone 4 at full amount??
I just called AT&T and they just asked for the IMEI and told me he can unlock any AT&T iphone, even with contract, the only ones they can’t are the reported stolen.
Anyone who requested unlock last Sunday gotten unlocked yet?
Called my out of contract iPhone 3GS unlock request on Apr 9th. Was asked to fax in my proof of purchase, which I did. Was promised resolution by Apr 16th.
Still not heard from AT&T. Customer service cannot give more details. Just say that status for my request (case) is ‘solving’. No idea if its approved or not.
Very disappointed by the lack of information on the progress and the reason for the delay….
Customer service nicely punts towards Apple, saying they are not acting fast enough. Frankly, I don’t believe AT&T. I think they are the ones who are not processing it.
@Fabian could you help me please unlock my iphone? i followed the link you gave above if you dont have at&t account. however, i was not able to convince the agent to send me a request. are there other ways to do it? i live overseas and i don’t have an at&t account. thanks.
If they give you a hard time, just call back and tall to a different csr and hopefully you will have the case. When I first called, 1st csr gave me a headache, requesting to fax proof of purchase. The next day I call, other csr never asked how I got the phone. Now I just wait from email. Good luck!
Today i just called AT&T using skype with the international toll free number via SKYPE took 15-25mins with those waiting music. Got Case Number and asked to wait for email reply before 04/21. I hope it will goes perfectly…
Hi guys.. i bought iP4 on ebay.. i dont know the history of the phone.. i have called AT&T on 11 April and got a case number. Still no emails from AT&T.. Its almost 7 days. If my unlock request is rejected, is there a possibility to pay to ATT for legal unlock or shall i wait for some more time and raise the request again.
Call att csr and ask them again.
hi people I have a case but i’m waiting 60 hours now and nothing happen, so when i have a case number will I recive a message from AT&T ? tell me please and all unlockers happy for your iphone facktory unlock.
To Fabian/Nikhil
Hello,
I had called at&t on 15 April for unlocking my iphone 4. they said that it’s gonna take 72 hrs, but its over 72hrs ??
now what should i call again…i’m really scared…will they unlock my iphone or not ?
i’m just 14 yrs that’s y it’s scary for me
I hope they unlock it for me
Dear Fabian,
Is it possible if my Iphone4 not purchased from AT&T which i bought from Softbank Japan will have a chance to get unlock?
Thanks
As long as it is locked to at&t network and you paid for it, you qualify for the unlock by contacting the phone number above.
I call them on 9/4 and they told me that I will receive my message on 17/4 but still nothing… When I call them they told me that my iphone 4 can be unlocked and I asked him once more and he told me that my phone can be unlocked for sure BUT STILL NOTHING… Today is 18/4 and still nothing… WHAT CAN I DO?
All that he asked my is IMEI and my full name and the email…
And he did not give my any confirmation number os something like that?!
I have installed a fresh copy of 5.0.1 using iFaith so that I see if it is unlocked but still nothing…
call again and ask for a case number!!! only if you get a case numer you can track on the process, the first time i called on apr 10th the csr didn´t gave me any :@
so i called again on monday and the csr who attended my call told me that in case i didn´t hear from them by apr 24 i could call again with that number and the phone number they took as my contact #
so without a case # is not very likely to get your ph unlocked :/
Hello..please i bought my iphone from ebay its 4g and i am outside america and its locked to AT&T…how can i unlock it? please some one help me…
thanks
Ranj From Kurdistan
Read the instructions for directions on how to unlock your iPhone from AT&T
https://osxdaily.com/2012/04/09/unlock-iphone-att/
bt they told me to fax my iphone purchase bill.
Hey Guys, so I followed the AT&T process to the letter, but now my iphone 3GS is stuck at the beginning of activation with the “no sim card is installed” error. AT&T just sent me an email telling me that the issue should be resolved on their end.
Any ideas on how to fix this? I’m an American living in the UK… so the unlock was necessary for me but I’m frantically trying to figure out how to get this to work! The phone was fine before I restored and updated (per AT&T’s instructions).
Cheers!
Restore and try again, make to put the SIM card in too
do i need to be with at&t to do this? im with t-mobile, can i just buy a pre paid card?
you have to unlock the iPhone through AT&T first, then you can use T-Mobile
Requirements:
iPhone not in contract with AT&T, either having completed a contract or purchased without contract
AT&T account in good standing
iPhone IMEI number
AT&T account – what is it? If i buy iPhone in eBay. Where I can find it?
That means you don’t have an outstanding bill, do you owe AT&T money? You won’t get it unlocked if so.
Yes, read the instructions and don’t spam the comments
Hi, I leave in France but the international number won’t work? any ideas thanks
I called them on 4/9 and they filed my case to apple but until now after 3 called and one email still got nothing from ATT.
has anyone got the iphone unlocked who submitted a case on 12 april??
i submitted my case on april 12 too and still waiting anxiously.
Redsnow for ios 5.1 Tethered Jailbreak
Download Link :
https://osxdaily.com/2012/03/08/redsn0w-0-9-10b6-download/
Redsnow for ios 5.1 Tethered Jailbreak
Download Link :
https://osxdaily.com/2012/03/08/redsn0w-0-9-10b6-download/
How to jailbreak :https://osxdaily.com/2012/03/08/jailbreak-ios-5-1-redsn0w-tethered/
Hope it helps :)
Hope this helps Every One
Please call again just follow these steps
Step 1: On your iPhone, open Settings > General > About, and note down you IMEI number, or remember it, depends.
Step 2: Log into AT&T’s website, tap in your account credentials, and proceed to AT&T’s Wireless Support Chat or call them Call AT&T either by dialing 611 from the iPhone, or call 1-800-331-0500 and then dial 0010 to immediately speak to a representative and skip the hold time (International users dial 1-800-335-4685)
Step 3: Give them your IMEI which you made a note of
Step 4: Please make sure that you get a case number…
if the rep. does not give you one, then ask for one, if they still don’t, then politely end the call and call again
Step 5: Within 72 hours, you’ll be sent an e-mail notification stating your unlock is ready.
Step 5: Finally, you’ll need to follow the remaining instructions in the e-mail, which consist of syncing and restoring to complete the process.
For Jailbreaker
———————————————————–
If your iPhone 4 or iPhone 3GS is Jailbroken, which you plan to get unlocked for free, then you should be careful you need to follow recommendations from MuscleNerd.
Musclenerd AT&T warning
How to Deactivate your iPhone in order to unlock, keeping your untethered jailbreak.
Step 1: Requirements for this process:
Download Lastest Redsn0w 0.9.10B6 (link)
Step 2: Connect your iPhone with your computer and launch latest redsn0w version.
Redsn0w 0.9.10b6 home screan
Step 3: Now Click on “Jailbreak”, in this step you will see that your iPhone is connected in a “Normal” state but you need to put your iPhone in DFU mode.
Redsnow build version identified
Step 4: Now Redsn0w will now detect build version of your iPhone.
Redsn0w Preparing Your Jailbreak Data
Step 5: After successful detection of your build, Redsn0w 0.9.10B6 will give you some options, now check “Deactivate” and un-check all other redsn0w options ( also un-check Install Cydia ).
Select your options (including install cydia)
Step 6: when deactivation will be complete your iPhone will be Deactivated, Now remove your SIM and try to turn off your iPhone .
Step 7: In this last step turn on your iPhone and you need to connect it with iTunes and insert your SIM card. If all goes well iTunes will give you the Unlock Confirmation Message.
hey buddy, my iphone 4 is jailbreaked, so first do i need to call at&t and get the case number or first follow d steps mentioned here. I had purchased it frm at&t store but was using service of different provider through Gevey. So am i able to still unlock for free?
help appreciated.
Cheers
Hi ,
I have unlocked my 3gs phone using AT&T.But i dont know how to Jailbreak it.Before unlocking when i Try earlier i got ‘exploitation failed’ message.I scare to do it again.If i attempt to do it again will it have any impact on my Unlocked Phone….
Please advise!
it is IOS 5.1 and BB 5.16.05
hi,
Then i need to wait for that?.
:(
Hope this helps Every One :)
Please call again just follow these steps
Step 1: On your iPhone, open Settings > General > About, and note down you IMEI number, or remember it, depends.
Step 2: Log into AT&T’s website, tap in your account credentials, and proceed to AT&T’s Wireless Support Chat or call them Call AT&T either by dialing 611 from the iPhone, or call 1-800-331-0500 and then dial 0010 to immediately speak to a representative and skip the hold time (International users dial 1-800-335-4685)
Step 3: Give them your IMEI which you made a note of
Step 4: Please make sure that you get a case number…
if the rep. does not give you one, then ask for one, if they still don’t, then politely end the call and call again
Step 5: Within 72 hours, you’ll be sent an e-mail notification stating your unlock is ready.
Step 5: Finally, you’ll need to follow the remaining instructions in the e-mail, which consist of syncing and restoring to complete the process.
———————————————————–
For Jailbreaker
———————————————————–
If your iPhone 4 or iPhone 3GS is Jailbroken, which you plan to get unlocked for free, then you should be careful you need to follow recommendations from MuscleNerd.
Musclenerd AT&T warning
How to Deactivate your iPhone in order to unlock, keeping your untethered jailbreak.
Step 1: Requirements for this process:
Download Lastest Redsn0w 0.9.10B6 (link)
Step 2: Connect your iPhone with your computer and launch latest redsn0w version.
Redsn0w 0.9.10b6 home screan
Step 3: Now Click on “Jailbreak”, in this step you will see that your iPhone is connected in a “Normal” state but you need to put your iPhone in DFU mode.
Redsnow build version identified
Step 4: Now Redsn0w will now detect build version of your iPhone.
Redsn0w Preparing Your Jailbreak Data
Step 5: After successful detection of your build, Redsn0w 0.9.10B6 will give you some options, now check “Deactivate” and un-check all other redsn0w options ( also un-check Install Cydia ).
Select your options (including install cydia)
Step 6: when deactivation will be complete your iPhone will be Deactivated, Now remove your SIM and try to turn off your iPhone .
Step 7: In this last step turn on your iPhone and you need to connect it with iTunes and insert your SIM card. If all goes well iTunes will give you the Unlock Confirmation Message.
Can I unlock 3 AT&t iPhone 4 if I tell them same email id.???
Regards ,
Please make sure that you get a case number…
if the rep. does not give you one, then ask for one, if they still don’t, then politely end the call and call again
Please make sure that you get a case number
Cheers n God bless :)
i got case number but didn’t ask for my email !
Hi Makoos,
Please Call AT&T again and
Give them the IMEI n request them for the unlock
then give then your email id n make sure you get an Case number
then you gotta wait for 72 hrs for their Unlock email stating “that your unlock was successful”
Now you can connect your iphone to itunes n back up n restore your device
then your iphone will be permanently unlocked :)
Hope it helps
Yeah…mostly its gonna be unlocked
Best option wait for 72 hrs n if not call again
but it’ll be done within 72 hrs
Goodluck :)
72 hours including weekends? I called on a Saturday.
It took me over a week to hear back with an email on how to unlock it, have patience.
I gave it a shot , i had bought my iphone 4 from amazon 2years ago but it was locked payed full price for it. Last week i phoned at&t customer care gave them my imei number and they took in my request for unlock.after 4 days received a mail from at&t.Got it unlocked that morning itself. Initially didnt show congratulations msg that phone was unlocked but i was able to use it in india with bsnl sim card.
called at&t and gave them imei no. and they asked for my email. Then they gave me a case # and said they ll email by April 23. SO AM I ELIGIBLE FOR UNLOCK? They didnt ask proof of purchase or telephone no!
Yeah you will be getting a mail from at&t with in 72 hrs…and then your Iphone will be unlocked :) Goodluck
i did the same for 3 iphone 4 :)
i dont have proof of purchase, can i still do this?
Not really…they really not asking for one :p
Some do and some don’t!
I have and iphone 4 locked on at&t that i bought off of craigslist a couple off weeks ago. I do not have the phone receipt or proof of purchase. I am currently on t-mobile. Can i still do this? If not, what if i buy an At&t pre paid plan and the call them? A pre paid plan is not associated with the iphone and the account will be in good standing. Will that work? Any other ideas? Please help.
Whenvyou get the code do you have to unjailbreak your phone ?
All users who were successful with this free of charge unlock solution, had to restore their device to get their iPhones unlocked because this free unlock process requires iTunes interference and also At&t releases your unlock application only when you connect a Deactivated iPhone to iTunes.
If your iPhone 4 or iPhone 3GS is Jailbroken, which you plan to get unlocked for free, then you should be careful you need to follow recommendations from MuscleNerd.
Musclenerd AT&T warning
How to Deactivate your iPhone in order to unlock, keeping your untethered jailbreak.
Step 1: Requirements for this process:
Download Lastest Redsn0w 0.9.10B6 (link)
Step 2: Connect your iPhone with your computer and launch latest redsn0w version.
Redsn0w 0.9.10b6 home screan
Step 3: Now Click on “Jailbreak”, in this step you will see that your iPhone is connected in a “Normal” state but you need to put your iPhone in DFU mode.
Redsnow build version identified
Step 4: Now Redsn0w will now detect build version of your iPhone.
Redsn0w Preparing Your Jailbreak Data
Step 5: After successful detection of your build, Redsn0w 0.9.10B6 will give you some options, now check “Deactivate” and un-check all other redsn0w options ( also un-check Install Cydia ).
Select your options (including install cydia)
Step 6: when deactivation will be complete your iPhone will be Deactivated, Now remove your SIM and try to turn off your iPhone .
Step 7: In this last step turn on your iPhone and you need to connect it with iTunes and insert your SIM card. If all goes well iTunes will give you the Unlock Confirmation Message.
Thanks
your welcome buddy :)
Hey,
I called up AT&T today and placed a request for iPhone 3gs to be unlocked. The rep gave me a Case ID.
Now, Currently the Iphone 3gs which I am using has been unlocked by upgrading the baseband to 06.15.00 and repo666.ultrasnow package. Would like to know, if recieved a confirmation from AT&T saying that the device has been unlocked, can I directly go ahead and restore/upgrade the device with Itunes?
I don’t mind loosing the jailbreak as far it becomes a fully factory unlocked phone!
Please help!:)
Hi Mustafa,
Did you get your phone unlocked. I have same case as yours. Just want to verify before I go for official unlock. I also dont mind loosing jailbreak.
I called the international support number.
Talked to the ATT support person.
Gave them IMEI, my name and email address.
48 hours is all it took. Received an email from ATT, connected it to iTunes, performed a restore et voilá!
I gots an unlocked iPhone 4 now (had been bought from Apple Store at full price but unfortunately locked to ATT).
I just called and was given a case number with an estimated resolution date of April 23rd. She said they would call me, didn’t ask for an email. Fingers crossed!
Same exact thing told me.
Did you guys get an email for unlock yet? This is taking forever, man.
and then you are you will be transferred to customer support !!! yaayyyyy!!
i just got another iphone unlocked through that process!
@Nikhil: Sure !!
@fabian Can you get my iPhone 4S unlocked? They just won’t do it.
HEY !!!! I FOUND A WAY TO CHAT WITH AT&T WITHOUT HAVING AT&T SERVICE!
Here are steps for doing it !
1) Go to this link:https://www.att.com/olam/passthroughAction.myworld?actionType=tech
2) Click on forgot password
3)Just type whatever you want on the next screen
4) Its going to say that that UserID is incorrect and to double check it.
5)A option to click to chat is going to appear(Dont get emotional, it is not the customer support)
6) A screen is going to appear next to enter you name email and reason why your are chatting blah blah blah
7) After you filled that out your are going to chat with tech support and then your are going to say if they can transfer you to customer support that you are wishing to unlock your phone( DONT SAY iPHONE just a “phone”
And thats it !!!!
Hope this helps XD
Fabian you are awesome, thanks so much for all your help in the comments. You should work for OSXDaily.com!
i hope so ! i know so much about iphones and android that it feels like a breeze doing this stuff!
Hi fabian, i followed your link because i don’t have an at&t account but they refuse to transfer me to customer support. Would please help me chat on behalf pf me instead and help me unlock my iphone 4 bb 4.11.08 at&t locked? Thanks in advance
They refuse to put me on the line with customer support, they just keep asking me for all the data to verify my account which i don´t have :@
Even I tried calling on the number 1-800-335-4685 , online chat did not work out they called me call on above number , when I called up on the number they said some email address for unlocking but it was not clear to me , can anyone please tell me which email address they are speaking about …
Hi.. I called the international customer care number and they say that for unlocking requests we can send an email to a specific address.. The problem is that I’m not be able to understand this address.. There is someone who can write me this email address? Thank you very much
Just leave one that can contact u… nothing special.
Hey if at&t unlocks an iphone…does it become factory unlocked ?…forever even if you update the bb to 4.12 ?
yep~
At&t iPhone 4 is now Unlocked…i’m super happy :D ;D
thank you so much osxdaily.com
n thank you apple n AT&T
and all the jailbreakers n unlockers :)
Same thing to me. They confirmed my request within 24 hours…. Incredible!
Hi Nikhil,
Did you contact from India to unlock your iphone or was it from US ?
thanks,
Ruchit
Hi Ruchit,
I got my iphone 4 unlocked from india…
Now going back to States on 26 :)
I have an iPhone 4 locked to AT&T which I got for my birthday. I’m from the Philippines and I’d like to get it unlocked. I have no idea whether the phone is off contract or purchased without it. I don’t know who holds the AT&T account either. Is it possible to still get my phone unlocked?
I am from singapore. Bought my iphone over ebay but realized it was locked on 04.11.08. So happy to have the news of AT&T unlock.
Called the customer hotline on 12april2012 using google talk (so it is free), gave them my imei number, my singaporean contact number, and my email. The customer officer told me that he could not find my imei number on the at&t database and told me that he will submit a case for me. Gave me a case number and mentioned that i will get to know the results through email on 19april2012. The whole process took 10minutes.
Woke up in the morning to the email on AT&T congraulating me that my phone is unlocked and i just have to connect to itunes and backup and restore my phone. I did just that and in another 15minutes, managed to unlock my phone and use my singtel card on the at&t phone! Yeah!!! Super happy considering i bought the phone on ebay a few weeks ago and it was pretty cheap then. Thank you Apple and AT&T!!
Finally i receive reply from AT&T
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center.
We thank you for your continued business and look forward to providing you with the best customer service.
Sincerely,
AT&T Customer Care Team
did everyone got a case number??
Yes. The customer service asked me if I need a case # in the end.
I asked her for one and she said i would have to wait for an email and didn’t gave me any :(
i should probably call again ;/
Please make sure that you get a case number…
if the rep. does not give you one, then ask for one, if they still don’t, then politely end the call and call again
Please make sure that you get a case number
Goodluck
they gave me case number but didn’t ask for my email!
yeiii finally got a case number!! now i have to wait until apr 24th :S
Hey,
thank Mani !! I just tried it…and it worked as well
im sooo happy :) i hated the GV SIM…
Thanks to ATT and OSXdaily!
You are welcome….:)
I tried and it didn’t work!
I registered my 3gs phone on 11th of april evening.After a long discussion ATT employee gave me case# and asked me to wait till 19th april.To day i just inserted tmobile sim and tried.Intially it says activation required.When connect to itune it displays a message’Congrautulation !your phone is unlocked.immediately Tmobile signal started..I was so happy…..thanks to ATT and other in the Forum.
for real man?
How long does it take for att to send the email its aready been over 48 hours ?
They sent mine 72 hours after the call, though they said it would take 48 hours. I think they are swamped with requests so things are going slowly.
thanks man
IM FREE!!
@ fabin thanx a ton mate!
“poof of purchase”
Damn you guys are super cool
a special thanks to Fabian for poof of purchase
:D
its been 48 hrs still no mail from at&t…
hey anyone one knows whens the ultrasnow unlock coming ????
its been 5 days and I’m still waiting dude
Don’t worry the rep told me if you get a case number it’s guaranteed that your iphone will be unlocked, so im hoping thats true and waiting for email from att
Wrong.Its not guaranteed ur phone will be unlocked if you get a case number.Wait for the mail.
@Mike: jajajajajaja lets hope so !
Hope AT&T doesn’t read this……
@Nik; You’re Welcome !
@Kuamr julka: I faxed it to the number i got in their email which was 1-800-328-1677
To Fabian,
Thanks a million buddy :)
Hey fabian did you mailed the receipt or faxed it??
Will anybody ever come out with iphone 4 baseband Unlock for all the baseband(or one of them)…seems like everyone just forgot about it…
if you unlock your phone you don’t have to worry about the baseband anymore and still can have jailbreak and all great stuff
Just got another iPhone 4S unlocked !
IM FREE!!!!!
Hi Fabian,
Thanks alot for all the above info.
my iphone 3GS factory Locked details are missing inside the phone like IMEI, ICCDI also modem firmware details are missing.
Actually my borther tried for unlocking, i think due to that all the info was vanished.
but i purchased with at Apple stores with genuine bill and warrantly of the phone it till 09/12
Can i contact the AT&T for unlock it ? will it be possible for them to do it..?
I appreciate your great help.
@Nik: Here is where I found the receipt:
http://14to9.org/images/77.png
I just pretended that the second purchase was apple dock and changed the info and purchase date and it worked!
Thanks a ton :)
Hi Fabian,
Can u tell me what exactly did you edit ? and did u put your real info ??
i appreciate taking the time to respond .
thanks.
I just edited where it said iPhone, 8Gb to iPhone 4S, 16GB(or whatever your model is) and where the purchase date is I put a year before my warranty expires(for example my iphone has warranty until january 29,2013 so i just put that the purchase date was january 29,2012) and i deleted the serial number and model number to my iphones info, then for the return date just put a month after the purchase date(i put feb 29, 2012). and finally i just changed the total of the price and matched it with my county’s state tax. Then at the top I put the info of my nearest apple store, and replaced the info after that with my name and email.
SO BASICALLY YOU HAVE TO CHANGE EVERYTHING !! jajajaja
hope this helps
Look what I just received :
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center.
We thank you for your continued business and look forward to providing you with the best customer service.
Sincerely,
AT&T Customer Care Team
:'(
iPhone 4 could not be unlocked coz the the account was not closed properly…i wish ultrasn0w would release the unlock for iPhone 4 all the bb’s
Gevey Sucks hate using it, but don’t have any other option…
I got my iphone 4 last january without contract at full price from att.i am from india using gevey…i called att today and provided with my imei number and name and email address.he said that he is making a case for me and if everythng goes fine i l able to get the unlock.he said that a mail will be delevered within a week.i hope everything goes well..the sad part is i did not get any case no:(
Hope everthing goes well fingers crossed:)
they just gave me case number and didn’t ask for my email. I don’t know whats going on seriously!
what is imei number and case number:( where it would be found in iphone
oopppss big typo: So i just googled one and used paint to edit it with my phones info and mine and my nearest retails store info and they accepted it and now my iPhone 4S is unlocked !!WHOOOHHOOOO!!!!
I dont have the proof of purchase of my iPhone…can you Mail the one you found ? or could you post the link of the page where you found it
thanks buddy
@Dimitri: wait at least 48-72 hours. I got a message within 72 hours that I needed proof of purchase of my iPhone. So i just googled one and used paint to edit it with Paint and my nearest retails store info and they accepted it and now my iPhone 4S is unlocked !!WHOOOHHOOOO!!!!
LOL!
hi all. they gave me some case number, what should i have to do now to unlock my iphone?
thanks!
No, you have to wait for an email with instruction.
Me too. They only gave a case number. Is there anyways I can check the status or something?
Can I call for free from Skype in the UK?
Sure, you can use skype everywhere, but you need a skype number. Why don’t you use MagicJack on your iphone? Download it for free from AppStore.
Thanx for the help. I downloaded MajicJack and was able to make the call. Involved a lot of waiting. Anyways they took my IMEI number and email. However they told me that my iPhone/iPod is still under contract so cannot get it unlocked. :'(
i’m indonesian and i have my iphone it was a gift from my brother.and i read in forum that is at&t can unlock iphone by calling to Customer Service of at&t.then i call the at&t CS (using skype).she was very help full n very kind, she ask my imei and and told wait for a minutes…but unfortunately she said my iphone can’t be unlock….,
:( so sad…
Did everyone got a case number?? I didn´t get any number but was asked for my e-mail and told to wait from 4-7 days for my response, the lady on the phone told me my iphone was indeed elegible for unlock after i gave her the IMEI number :/, but she didn´t gave me a case number :(
Me too
i called after 2 days to ask about the case number but they told me that the only way to know the case status is to give them the case number or AT&T number which i didn’t have.
they told me to wait until Wednesday and if i didn’t recieve any mail i should create a new case.
Hi Bereniss!!
Check it out again..Make a Fresh Call and get the full details.
Patience..AT&T Customer service Reps are very cool … Try it again. I too got the case ID. thnx.
Please post if you got your iphone 4 AT&T unlocked.
Just called today have to wait for a weeks time for the unlock :)
I called on the 8th, the first day and they gave me a case number and told me that i will get an email by the 16th. Yesterday, the 10th, i got my email from Att. I deactivated my iphone 4 on 5.0.1 with Redsn0w and then plugged in to iTunes with my Tmobile sim and gave me the congrats screen. All my tweaks and data were all still there. I was using gevey on this iPhone but after it worked i broke the damn gevey and threw it out. Thank God im free from @sherif_hashim and Ultrasn0w unlocks that were never going to happen to the iphone 4 unless you had 1.59 since the beginning (yeah right).
Best Day Ever!!!
Funny Part is that i told the att representative i bought it off ebay and never asked for anything you guys said. No proof of purchase or previous onwer information. IM FREEEE.
NO MORE GEVEY!!!!!!!!!!!
FACTORY UNLOCKED BABY!!
FEELS GREAT GUYS!!
:) ;)
Super Awesome :)
Can’t wait for the email from at&t
Hope mine gets unlocked too!!!
anyways congrats ;)
can you shared a little bit of the email just to know what to expect from them, i got a code and im wating for their respond shared a little bit please =)
http://www.appleinsider.com/articles/12/04/09/atts_iphone_unlock_process_accomplished_through_apples_itunes.html
You can see the document they send you with instructions on that page!
Yea I did the same thing today a few hrs ago told them I bought off eBay she said ok give me imei number asked for my email addressed ask me to wait while she did the case came back gave me tha case number and said I should rec my email no later then the 30 th I said yay and she was like give us a call if u haven’t heard anything in a few days with the case number and they can check the status. I’m set can’t wait
Did you get your email from At&t? Thanks
Oh!!!!!!!!! u r soo damn lucky even i have an i phone 4 gifted from US my BB is 4.11.08 ios 5 AT&T locked can i know even urs was the same version
guys, i called today to AT&T, provided IMEI and they told me that my iPhone 4 it is NOT eligible. I bought the iPhone in 2010 from apple store locked on AT&T on full price without any contract (on aple store receipt it is written that is without any AT&T service). do you have any idea why my iPhone it is NOT ELIGIBLE? or who do i have to contact about that?
thanks.
Where do you from? If inside US, call them again, explain and send them by fax your receipt. If you’re abroad, also call again saying your iphone is a gift from some body.
I called from Europe, I told them that I’m in europe now. but that was then (first time). few hours ago I called again(different lady at the phone), and I said that I am not AT&T customer. I provide the IMEI, she asked me information about how I purchased the phone, and asked me to fax the receipt from applestore, and I receive a CASE NO. now i have to wait for few days. It doesn’t matter what iOS or bb is on the phone, it will be a factory unlock.
La lun, i got a phone from one of my brother’s frnd as a gift having AT&T connection, without any connection.
In my phone no information is displaying for IMEI, ICCDI and Modem firmware catergories under settings > General > About.
i think this was happend, when my brother tried for Jailbreaking the iphone 3GS.
now, can i call to AT&T to unlock the phone, will it be possible to unlock ?
shall i say about the missing information on phone while raising the request ?
Note: My iphone is having warrantly period till 09/12.
Please give me update as early as possible.
I bought my original phone from my friend, which had warranty so swapped it out and got a “like” new one from apple store in Long Island, NY Now When i talked to this retarded att rep shes telling me its a new phone..even though it a new refurb.. I need to apple about this.. im pissed .. anyone got any ideas?
You need the Original IMEI Number. Your Replaced IMEI Number is not in AT&T System so nobody can found your current IMEI. Just use the original IMEI and it should work
Ok Im waiting for my unlock codes now but my question is my iphone 4 is jailbroken just locked and I know if I restore it the jailbreak will be deleted can anyone please tell me when I unlock my phone can I jailbreak it again without deleting the unlock code?
You can use redsnow same way you jailbroke your device and select “deactivate” in last screen, that should work, DevTeam member posted it in Tweeter
I unlocked mine without losing my jailbreak :)
When you get the email from ATT it says to backup and restore BUT YOU DO NOT NEED TO BACKUP OR RESTORE.
Open the latest Redsn0w and click jailbreak. Follow the steps until you reach the part where it asks you to jailbreak or add multitasking gestures. Just deselect Install Cydia and CLICK De-Activate. De-activate should be the only think checked then proceed on. After put the iPhone on itunes and Congrats Your Unlocked!!!
I did mine yesterday and im so pleased i broke my gevey in half. No more worries ;)
Good Luck to ALL!!!
Thank you WAWA thats fantastic news but the only reason I want to jailbreak it is because I have alot of apps that I use so are you saying I can still do all that without cydia and my phone and Ipad is on redsnow 5.0.1 and my baseband is 4.11.8 on my phone I didnt upgrade to 5.1 because it was stated that it would make unlocking even more harder because it will go to 4.12 can you give advice on this please they told me my unlock code is coming april 18th
Yes you can follow the same steps if your not jailbroken
If your iphone is jailbroken, then just follow the steps that i provided and all your apps and jailbreak tweaks will still be there. Make sure to use latest Redsn0w.
DO NOT UPDATE TO 5.1 becuase you will no longer be jailbroken, but the unlock wouldnt matter what firmware your on.
Baseband no longer matters because you will be FACTORY UNLOCKED
Good Luck
:) :) :0
To wawa I followed your instructions and I am now talking on my iPhone 4 that I have been waiting to use for 3 months and my 3GS is my backup in case something happens to this one.
I was wondering about ios5.1 would you recommend it on an iPad my iPad is the first generation it’s the wifi not the one that uses a sim chip so is it worth it or should I stay on 5.0.1 let me know and thanks for you help with with my phone.
Hello B.R., did you jailbreak your iPhone 4 before you unlocked it? I’m in the U.S. and purchased my iPhone 4 4.11.08 in early Feb 2012 from a co-worker that upgraded to iPhone 4S with AT&T. Still using my Nokia 5610 until I’m able to Jailbreak and unlock my iPhone 4 currently on iOS 5.0.1. Now that AT&T is unlocking out-of-contract iPhones, want to have my co-worker to contact AT&T to unlock the phone for me after I have it inlocked. Is this the correct sequence? Do you have any additional advice on how to achieve this?
To Terps92 yes I jailbroken my phone when 5.0.1 untethered came out and it came out fine but it wouldnt unlock the baseband 4.11.8 and gevey didnt work with it either so dont buy one save your money but if you follow the directions that wawa posted to me earlier you wont lose your jailbreak I use jailbreak because I use alot of cracked apps so if you want to jailbreak your phone before you unlock it go for it at least you can put your apps in and make it the way you want it so when you unlock it, it will be ready make sure to use 5.0.1 software and its untethered and call at&t yourself you dont have to wait for your friend just tell them that you got it as a gift when he upgraded to 4s and make sure his contract is up before you call it took me 2 tries so you might get “you cant do it” keep trying some of them are idiots I hope this helps
I am not an AT&T customer and got my IP4 from Amazon, called them, explained, and have a case opened, they said they will email me if I am elegible, at least looks like I am not in AT&T DB as not elegible. Fingers crossed….
Same thing happened. I’m in US, I called AT&T this morning. They asked my name and phone number registered in AT& T ( iphone4 I bought from ebay and then I’m using ts as a prepaid for AT&T). They created Case for me. Ask to fax the purchage details. I said I don’t have any at present. .. lady told I’m going hear case status before 18
I Just called the international number given on this site. I am in Brazil, called to unlock my iphone 4. No questions were asked, just asked for my imei number, they put me on hold for about 5 minutes, asked for my email and name, and said i will get an email in the next 7 business days with the unlock permission or not.
Praying and waiting
same,I´m in Mexico and grabed my iphone off ebay, only that the lady who answered my call confirmed my phone was elegible for unlock afert a few minutes of hold, then she took my e-mail and said the code will be mailed to my address within 4 to 7 days (hopefully :/)
The same with me. She said to wait until 04/19.
Fabio I am also in Brazil for me they asked not only the imei (which is ok and out of warranty) but also the original tel number in usa and original account at AT&T and even the account security verification number. I have not idea how to find these info. Can I unlock ONLY with the IMEI number ?
i had purchased the AT&T Locked iPhone from US.
I got a SIM CARD of AT&T with it, which was inside the iPhone itself. I didn’t purchased any Contract, i just purchased the iPhone 4.
and Started using the iPhone 4 in India with the Help of GV SIM.
My Baseband is 4.10.01 with iOS 5.0.1
CAN ANYONE HELP ME, TO UNLOCK IT.
Read the instructions and contact AT&T, it explains exactly how to unlock it if you are eligible.
Hi!
I have an AT&T iphone bought 2 years ago in New York! Is it possible that someone unlock my iphone with my IMEI number?
Best Regards
Gert
salut , je ne parle pas anglais , comme puis-je faire pour comprendre et pour les appeler pour debloquer mon iphone ?
Essayez d’utiliser Google Translate pour suivre le fil sur la façon de faire
I called +1866 801 3600 from overseas and pressed the number for more options and to talk to an operator.
Went straight through, no wait or hold time.
Told the guy I wanted to unlock my iPhone and I do not have an account as I am overseas.
He said no worries, confirmed my IMEI and then transferred me to someone who took my name and email address.
They then pass the details on and I will hopefully get an email response in the next few days – if not he gave me a case number to call back with.
Too easy! Hopefully it comes through!
I tried the same thing and everything went according to plan until I told him that I bought the iPhone from ebay, he abruptly cut me off when he heard that. Happy bloody days!
dont give up…try again….i did it 3 times and finally i wait for a answer….dont say its from ebay…
tell that was a gift from some friend
great number i called this number and the tech guy was awesome. i gave him my name and IMEI number. told him it was a gift from a friend and he double checked that number. phone is almost over a year of contract so im still screwed because of that. he said he could not see the contract end date. normally contracts are 2 year at at&t? im screwed i need gevey :(
I just received my confirmation email!
I have a jail broken phone so I downloaded the latest redsn0w, selected jailbreak, entered DFU mode, unchecked install Cydia, checked Deactivate and hit next – DONE!!
Working like a charm without having to reboot and upgrade with risk of losing jailbreak. :)
Hi Kiwi,
I have a jalbroken iphone and I received the email confirmation also. But when I went to select jailbreak on Redsn0w it says “This iphone 4 is already jailbroken with rocky racoon”…So it is not letting me select it.
Because I think if you have a jailbroken phone you can’t just use the simple instructions that the email says to unlock it, there must be something else to do like use redsn0w.
I was using the phone in the US, but I am now in India. After giving my IMEI no to ATT, All i had to do was plug the phone in, Transfer purchases, backup and restore and voila. Your iPhone is now unlocked. That’s it.
I am also in INDIA
After you gave the IMEI to ATT what did they say?
They asked me to wait till April 17th
Hi JagRav,
I am also from India, I bought this phone from my colleague who is in USA. I don’t have an AT&T account. I have the bill and AT&T sim with me. What should I do? Can you pls guide me with steps which you have followed.
Thanks!
Jacob
I went through the same BS with them I told them the IMEI number and the dumb lady told me its not an apple iphone its an at&t phone and they cant do it and I told her apple makes the iphone you are the carrier on it she made me so mad I hung up on her.
I have jailbroken my iphone 4 is the unlock coming any sooner so we can stop talking to those idiots at at&t?
i swear i am telling the truth. i called 1-800-335-4685 twice already with only my IMEI at hand and they said that the number alone is useless. that they need more data that i don´t have. i dont even have an at&t service nor contract
if you dont have a contract then you can go to your local carrier and have them unlock it if possible
False. Only AT&T can unlock AT&T sim locked phones.
this was useless for me. i bought a used iphone at gamestop that comes with no sim inside and locked to at&t. then called (International users have to dial 1-800-335-4685). with the IMEI number to have it unlocked and explained my problem. that i did not know the original owner. they said it was impossible. that i would need the first owner phone# and contract# or contract end date. that the IMEI alone from my iphone was worth nothing for them. too bad. so watch out if you buy a second hand one
also the chat support is useless cos you need to register an valid at&t service. and with out of contract phones you got no service to register
That is simply not true, you need to call and speak with someone else. The IMEI number will show them the original activation date on the AT&T network, from there they will know when the original contract expired. You might need to fax AT&T a purchase receipt showing you bought it used. AT&T isn’t making this easy for everyone, some hoops to jump through unfortunately.
well i called 2 times already and for outside usa is that number i posted and the guys seem like brazilian accent. one of the guys just transfered me to another area and the system was asking me for a phone number since i got none it kicked me. called again and another support guy told me the imei was useless. that he could not make any case with that number only and asked for phone# which i dont have
anyone with the live chat support that wants to give me a hand? maybe if i provide my imei to someone in the usa with live chat support on the at&t web can get a better result
olease someone help!
1-800-331-0500 Try SKYPE CALL IT IS FREE!!
I bought this iPhone 4 on craigslist and i just got off the phone to unlock it, they told me in need to get a note from the person who sold it to me that states that (his name) sold the iphone 4 to me and fax it to them… that’s ridiculous.
LOL what? Call back and talk to someone else, that is absurd.
Theys the same thing they told me. What i did then is capl apple care and ask for the proof of purchase just say you paid for it at the apple store and give them your name they will go ahead and email to you, after that go ahead call att and tell them you have it they will tell you what to do then. Good luck
I bought a used iPhone 4 on eBay a few months ago and have been using it with AT&T. I just called and the tech’s first response is that my phone has a “first use” date of April 5, 2011, so it will be April of 2013 before they will unlock it. I asked the rep if they could read the contract status of the “first use” user on their computer screen, and they said no. I then read them the public statement from AT&T, in particular about “and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee”. I then asked them, if they cannot see that “first use” user’s information about contract status, upgrade status, and ETF payment, how can they decide to unlock the phone? There was a pause, and then the rep said they would open a case about this. Maybe that is just the way they get me off the phone when uncomfortable questions are asked. AT&T’s public statement says nothing about having to wait two years from “first use” of the device. Is that what they are imposing, or is this only for phones presented by other than the “first use” user?
I just got off the phone from Finland calling AT&T. I paid my early termination fee in November last year, but the lovely lady on the phone told me I can’t unlock it until the contract expires in July. WTF? I leave, cancel my phone, pay an ETF and STILL can’t unlock it?
And now I’m on an online chat, and the person is giving me another excuse that I can’t unlock it because, although I left the family account and paid a termination fee, because the current bill hasn’t been paid yet, I can’t unlock.
Honestly, could AT&T make it more convoluted?
Pay the outstanding bill and problem solved, right? One of the requirements is for the account to be in good standing, so it’s not too surprising they would request that.
Using AT&T online chat support should work for international users.
Chat support did not work. You have to be logged in to your account for unlocking initiation. I flew back to India as soon as I bought a full price paid iPhone 4 from Apple store that is locked to ATT, hence never used their service (been using it as itouch!). They asked me to call customer care.
U may contact At & T and tell them that u bought the phone from Apple store and paid ful price. they may ask you purchase proof and take your contact details and provide you the unlock code with in a week days. I called them yesterday and told the lady that I was there in the US for a short time and was provided with the company sim card, Hence I dont have any account with At & t.
I too bought a iPhone from the Apple Store locked to At&t but I paid the full price.
I called up At&t customer care (Use skype, its free)
Faxed them the receipt of the phone (The one I got from the Apple Store)
Now I have a unlocked iPhone! Used redsnow to deactivate the iphone. Connected back with the new Sim and was prompted to update the carrier settings from Itunes Store. And finally unlocked my iPhone.
All you have to do is keep trying till you don’t reach a helping CSR, and get a case id somehow.
I hope this helps!
Aman, can you help me providng the AT& T customer care chat they skype ?
Also provide me the steps to Use redsnow.
I am from india, actually i got a phone from my brother frnd paid full amount to AT&T to purchase iphone 3GS.
DId they charged any thing to unlock it ?
please do the needfull.
Hello Aman,
I bought iPhone 4 (AT &T) now using in India. I not have bill / invoice of iPhone. is it possible to unlock iPhone 4 through chat support (India).
Please let me know..
Thanks in advance.
They refused to unlock a used iPhone 4 bought from eBay. Lame.
Is there any international activation chance?
Yes, I did it from Brazil. Worked well.
hei fabricio, me ensina como faz. to com iphone 4 parado , novinho e bloqueado, ja mandei e-mail e nada.
I got an Iphone 4 5.1.1 baseband 4.12.01 with 3 Sverige (Suécia), that means, not AT&T, but called AT&T anyway. The AT&T agent asked my receipt to be sent through FAX. I didnt send anything (of course, because I didnt buy it with them). I gave my IMEI and email just for hope.
Now, one day later, I received on email saying that “The issue has been solved”. However, my iphone is still locked. I wonder if they are still going to send me instructions on how to unlock or whether I should restore my iphone through Itune now.
Dont restore, Just go to setting,general,reset,reset network settings. An than put a different sim an see.
Is there any international activation chance :P ?
Im in the philippines and i bought this iphone 4 off a friend who got it from att. i called att earlier today and they said my phone was eligible for an unlock. i just need to wait 24-48 hours and they gave me a case number. i just gave them the imei and the original owner’s name and the information was enough. :) the tech support rep who assisted me was very kind :)
Umm i have an att iphone 4 and want to know if i give you mi IMEI could you call please en tell me what i have to do to get my unlockable code.
No, do NOT give your IMEI number to anyone. You need to contact AT&T yourself.
okay thanks i did call AT&T and they told me that only apple authorizes unlock or something like that but i couldn’t get the unlock code
you need to give them the name of the original att account holder or owner of the iphone and your imei. never give your imei to anybody. you can call att toll free though skype.
What is the Question sir.can You Help me Please I’m from the Philippines too.
Hi Anne, can you please help me to unlock my iphone? I’m so desperate. Please help me. I’m also from the Philippines. I don’t have any at&t account. Please.
Hi Anne! Help mo naman ako ma unlock iphone ko. Sa Philippines din ako. Pano mo na contact AT&T? Thanks Anne!
pwede po mag tanung, merun po akong iphone na nka lock at gus2 ma unlock…bka naman pwede nyo ako matulongan,
plz plz plz
yea me too…i live in india..how to call AT&T internationally..? plz any info on this would b much appreciated.
Call at&t customer support (dial 00 before the support no while calling from india,just did the same at&t said will look in the matter and ask for 1 week time, email id & an phone no.(any no. )
USe MagicJACK Apps – to call USA Free..
just use skype n call at&t costumer care number which is +18003310500. Callin to customer care from skype is free.I did it yesterday myself.
Yep!! I did the same way
they have a website too,… dont they? surely?
[…] via OSXDaliy […]
What about person who are not in America and what to check their contract is over via the IMEI code. Is it possible?
I have purchased my phone via Craigslist when i was in USA.
I’m in the same condition. How can I know if I can apply for this unlock?
Just call att international number and follow the same procedure
@sherif_hashim got his unlock all the way from Egypt
Search up the international number and follow osxdailys steps
Good Luck
NO MORE GEVEY ;)
I called At&t and gave them the IMEI # within couple of days they sent me the instruction but unfortunately i did not received any unlock message after i restored my Iphone….Can anybody tell me what to do?
Thanks
Call ATT again, who else is going to unlock your phone?
Did you have a SIM card in the phone? I found that unlock did not seem to work without SIM. Second try with SIM worked.
Did you have your Egyptian sim card and Gevey in while going through with the procedure? Or did you put your old AT&T sim back? Or did you simply plug in the Iphone with no sim installed?
Ciao
Which sim do I keep inside? The at&t sim or the sim I want to unlock it for?
yes, with the other sim card, I actually didnt even had to restore, I just connected to itunes with t-mobile sim card, made a backup, and bum! activation requierd message appeard on phone, so I picked wifi on phone and it got unlcoked!
I bought my iphone 4 g from ebay last year and live now in PERU! I called AT&T and gave them my IMEI and they aproved the unlock! just waiting 1-2 weekd for the code. They did say there is NO guarantee of them sending the code (remeber only Apple does this, AT&T just requests an unlock). So it only depends on the PHONE NOt the owner!. I used skype on my iphone to call at&T.
how come did they give you the unlock? they asked my cell phone number which i did not have cos it is out of contract and my iphone was bought in usa without an imei just like you. i didn´t even know the first owner
check your settings. all iphones should come with IMEI numbers. in settings go to general and then about.
guys dont forget to get a case number from the rep, also rep told me if you get a case number it’s guaranteed that your iphone will be unlocked, so im hoping thats true and waiting for email from att
jut go into .cydia and sinstall .sam.hear how to.cydia.add .bingner.com and sinstall sam
I don’t think they will do in this case as AT&T will ask you to verify your phone number and billing account number. If phone is not in your name they will not process your request.
How to unlock my AT&T sim iphone please help
I want to know how to unlock 3gs iphone
I called AT&T and they require a faxed receipt sent to them. What to do since I bought phone off e-bay and do not have an AT&T receipt or Apple store receipt. I also tried going through website and it also requires the receipt. How can I get around this?
Fax them your ebay receipt