Troubleshooting OS X Yosemite Beta 1 Download Errors & Problems
With the OS X Yosemite public beta now available to download, some users are experiencing a handful of issues when trying to actually download and install the release.
First I’ll state the obvious: this is a beta with tremendous interest, so many of these errors are caused simply by the huge number of download attempts. Most of the issues will probably resolve themselves in time as the initial surge calms down, so give Apple a break regarding the download problems. Perhaps a more important point is this; if you can’t handle the downloading failures and quirks, you probably won’t want to deal with the actual bugs in the OS X beta build either. With that said, here are the three most common issues we’ve seen thus far when trying to download Yosemite Beta 1 onto a Mac, and how to resolve them.
“This code has already been redeemed” error when redeeming Yosemite download code in App Store
Many users, myself included, have ran into a “This code has already been redeemed” error message in the App Store when trying to redeem the Yosemite beta code. This seems to be a bug with the redemption message as it carries through from the OS X Yosemite download link to the App Store, but not to worry, because the code was almost certainly redeemed by you, despite that error message.
So how do you start the downloada if you got the “already redeemed” error message then? Easy:
- Go to the “Purchases” tab in the Mac App Store
- Hit Command+R to refresh purchases to find “OS X Yosemite Beta 1” at the top of the list
- Click on the ‘Download’ button to start the installer download
Download Fails with Error: “OS X Yosemite Beta 1 failed to download – Use the Purchases page to try again.”
So you got OS X Yosemite Beta 1 to start downloading in the App Store, things are going swimmingly well, then… the download fails out of the blue.
This may happen a few times in a row, you may even get a generic “An error has occurred” alert that ends the download, so just keep re-downloading it by going to the Purchases tab and clicking on “Download” again. You do not need to click the web download link for Yosemite again, only through the App Store.
This almost certainly has nothing to do with you, and more likely than not it’s Apple servers being overloaded by download attempts (in fact, you can watch the failure occur in Console app, the file apparently disappears from the servers which causes the error to occur). The best thing you can do is just start the download again, or wait it out and try again later.
Several users have reported in our comments a variety of tricks to successfully download the Yosemite Beta, after the initial failed download error. Those include the following:
- Trying to download again in lower traffic hours (mornings, late night)
- Flushing DNS cache
- Renewing DHCP lease
- Using a VPN to change the download location
Again, the problem is not user caused, but instead seems to be an issue with the download servers on the Apple side of things.
For me personally, I was able to successfully download the Yosemite beta on multiple occasions by trying off-hours. Other users have reported mixed success with a variety of other solutions, let us know in the comments if you find one that works for you.
The Beta Program Site is Inaccessible
Good job, you crashed Apple’s beta site! Ok you alone probably didn’t, but obviously the tremendous interest in the beta program is causing issues with the Beta site, redemption process, App Store downloads, and just about everything else. Wait it out, and the problems will be resolved.
Frankly, having patience with all of these issues is a good thing, it gives you time to do some things that you should do anyway. Yes, that means backing up with Time Machine, making a partition for Yosemite, or getting an external drive setup to run Yosemite beta off of.
Do you have any other issues (or solutions) when downloading OS X 10.10 Yosemite beta? Let us know in the comments.