iPhone Water Damage Policy Updated

Feb 1, 2011 - 7 Comments

iphone 4 water damage sensor

Apple has quietly relaxed their water damage policy for the iPod, this probably includes the iPhone, iPad, and iPod touch as well. The new policy states:

If a customer disputes whether an iPod with an activated LCI has been damaged by liquid contact and there are no external signs of damage from corrosion, then the iPod may still be eligible for warranty service.

This should be good news to iPhone and iPod users who live in humid climates, who report the Liquid Contact Indicator (LCI) can be wrongly activated due to extended exposure to high humidity and certain environmental conditions.


iphone water damage policy

Image of updated policy comes from the French site iGeneration.

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Posted by: Manish Patel in iPhone, News

7 Comments

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  1. Parakeet says:

    This is good news, the sensors are very sensitive and will respond to rain despite the iphone still working fine, but that was enough to kill the warranty. I think an internal sensor would resolve this problem too, but might not help with humidity.

    • David says:

      I had the same experience, must have been rain drop or snow got in the headphone jack and hit the sensor. Apple repaired it anyway but they told me the sensor was triggered and that they see it happen a lot, probably led to the overall policy change.

  2. peter says:

    the whole thing is a $$$ thing, it would literally cost 10c to make all these iPods, iPads, iPhones fully water proof but that would take away x% of repeat buyers.

    • Alex says:

      How do you figure? Sealing the phone wouldn’t be too practical, how would you deal with the headphone jack..or the dock connector?

      • Leo Li says:

        water resistant head phone jacks and dock connectors do exist. on other devices. but these devices are made by company that is not super rich like apple. super rich companies need to make sure you’ll end up paying more money so they can continue to grow richer.

        i recently got knocked back warranty on my phone due to this water damage bullexcuse. i’ve already paid the extra over amount to get a replacement.

        but i KNOW 100% that i have not dropped my phone in the water… so after reading this, i’m feeling like, what i should of done was smash my phone on the floor in front of them and say “well, so much for buying an lemon”

  3. MacGeek says:

    It’s not just humidity, it’s also sweat. In the summer we’ll see a few of these sensors with no other damage or signs of liquid, this is Arizona so it’s just hot and dry.

  4. […] recently updated their liquid damage warranty policy to be a bit more forgiving, but that doesn’t mean it’s a free-for-all and that you should start swimming with your […]

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