Not Happy with OS X El Capitan? How to Send Feedback to Apple
OS X El Capitan (10.11) is part of an open Public Beta, which means that any user can opt-in to install and run the beta version of the future OS X system software on their Mac. This is a chance for Mac users to help shape the future of OS X, and a great way to do that is by sending feedback directly to Apple through the built-in reporting mechanisms.
Of course, this is a beta, so not everything is smooth sailing, and if you’re running OS X El Capitan and you discover something you either don’t like, a persistent crash, a bug, or some other problem, you should let Apple know by using the built-in reporting tools too.
The reporting tool that OS X Public Beta users will rely on is called “Feedback Assistant”, and you can launch it through the Dock or by using Spotlight (command+spacebar). The rest is just a matter of filling out a complaint, a problem report, or a bug report, which is quite simple. These get sent directly to Apple and, hopefully, will be addressed with a future OS X release.
Here’s how you can send feedback directly to Apple about OS X El Capitan from the Public Beta:
- Open Feedback Assistant (from the Dock, Launchpad, or Spotlight)
- If you’re in multiple OS X Public Betas, choose “OS X EL Capitan” from the left side menu, then choose “New Feedback” – otherwise you can just hit Command+N to generate a new problem report
- Fill in the appropriate fields with the bug, problem, complaint, or issue that you are experiencing, be as detailed as possible so that Apple can hopefully replicate and remedy the issue
- Choose “Continue” to gather generated files containing some generic system information, crash reports, and, alternatively, attach screen shots and other data to support your problem report, then click on Continue again
- Review the problem report and click “Submit” to send it off to Apple
That’s all there is to it, the feedback will go to Apple for review. You can send as many feedback reports as you want, and since you’re participating in the public beta program, that is highly encouraged, as it’s more likely that the bugs or problems will be addressed before the final version is released later in the year.
The Feedback Assistant app works as a little mailbox of sorts, keeping track of the bugs and problems that you have reported, and if a message ever comes in from Apple, it will appear in the Feedback Assistant as well (BTW, I’ve submitted many bug reports for many betas and never had a response, so don’t feel too bad if you don’t hear anything back from Apple about an issue). Remember, the OS X Yosemite Public Beta offers the same built-in reporting tools as well, so even if you’re not on El Capitan but running the public betas of Yosemite, you can still share your experiences with Apple.
Not running OS X El Capitan? Not in the Public Beta program at all? That’s OK, all users can give Apple feedback about Mac OS X on their website here, so even those without a beta version can still do so if they’d like to voice their opinion about a bug, or even just something they’re displeased about with OS X or the Mac experience.
Be heard! Fill out frequent feedback reports for issues you experience or problems you encounter, it ultimately helps Apple and future users of OS X, and it very well could lead to a more refined and stable OS X El Capitan experience.